Presentation of Content Management Best Practices in Social Media for the Social@Scale Summit conference at Nissan put on by Sprinklr. Presented by Bayard Saunders, The General and Michelle McManus, AIG.

1. DISCLAIMER KITTEN

2. Bayard Saunders
Bayard@TheFaintingGoatFarm.com
Michelle McManus
Michelle@TheFaintingGoatFarm.com

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5. Best Practices - Social Media
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41. Best Practices
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Check your policies
Form your teams
Train your staff
Select your channels

42. Best Practices
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Select the right tools
Set up your listening program
Empower your staff
Connect multiple channels
Prioritize
Automate

43. Best Practices
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Meet customer expectations
Don’t be a stalker
Gain customer insights

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47. Q&A
Kittens
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