2. EVENT FOLLOW-UP QUESTIONS
• Where you able to attend the event?
• What did you think of the event?
• Was there any information provided that you found helpful?
• Is there any information that you need or wanted that you did not get?
• Are there any questions you have from the event?
• Did you think it was a good use of your time?
• What motivated you to sign up and come to the event?
MAKE COLD CALL
WARM
3 KEY CONCEPTS
3. PAIN QUESTIONS
MAKE COLD CALL
WARM
TRANSITION BACK
TO COLD SCRIPT
TRANSITION BACK
TO COLD SCRIPT
3 KEY CONCEPTS
4. PRODUCT
(FEATURES)
TARGET VALUE PAIN QUESTIONS
CUSTOMER
EXAMPLE
The SMART Sales System
BENEFITS
• Make it easier to teach sales reps what to
say and ask
• Shorten the new hire ramp-up time
• Get sales reps more successful with
outbound phone and email prospecting
Improve how reps perform
• Make the training department look great
PAIN POINTS
• Difficult to teach sales reps what to say and
ask
• Takes a long time to get reps ramped up
and producing
• Training departments often do not get
enough credit
• It can be costly to let reps go due to sales
performance
PAIN QUESTIONS
• How are the sales reps doing with knowing
what to say and ask?
• How important is it to decrease the time it
takes to get sales reps ramped up and
producing?
• How do feel about the amount of credit the
training department gets?
• How concerned is management about
sales staff turnover?
CURRENT STATE
QUESTIONS
• Are you all using any type of sales scripts
or sales playbook?
• Do you use and teach any type of sales
methodology?
• Do you provide sales training to your sales
staff?
• Do you have a new hire onboarding
training program? How many sales reps do
you have?
• Are you doing any type of cold outreach?
• When was the last time you considered
other options in this area?
FOR SALES TRAINERS
5. PAIN QUESTIONS
• How are the sales reps doing with knowing what to say and ask?
• How important is it to decrease the time it takes to get sales reps ramped up
and producing?
• How do feel about the amount of credit the training department gets?
• How concerned is management about sales staff turnover?
TRANSITION BACK
TO COLD SCRIPT
MAKE COLD CALL
WARM
3 KEY CONCEPTS
6. CURRENT STATE QUESTIONS
• Are you all using any type of sales scripts or sales playbook?
• Do you use and teach any type of sales methodology?
• Do you provide sales training to your sales staff?
• Do you have a new hire onboarding training program? How many sales
reps do you have?
• Are you doing any type of cold outreach?
• When was the last time you considered other options in this area?
MAKE COLD CALL
WARM
TRANSITION BACK
TO COLD SCRIPT
3 KEY CONCEPTS
7. MAKE COLD CALL
WARM
TRANSITION BACK
TO COLD SCRIPT
SELL THE MEETING,
NOT THE PRODUCT
INITIAL CONTACT
CONVERSATION
EXPLANATION
PURCHASE
3 KEY CONCEPTS
8. PRODUCT
(FEATURES)
TARGET VALUE PAIN QUESTIONS
CUSTOMER
EXAMPLE
The SMART Sales System
BENEFITS
• Make it easier to teach sales reps what to
say and ask
• Shorten the new hire ramp-up time
• Get sales reps more successful with
outbound phone and email prospecting
Improve how reps perform
• Make the training department look great
PAIN POINTS
• Difficult to teach sales reps what to say and
ask
• Takes a long time to get reps ramped up
and producing
• Training departments often do not get
enough credit
• It can be costly to let reps go due to sales
performance
PAIN QUESTIONS
• How are the sales reps doing with knowing
what to say and ask?
• How important is it to decrease the time it
takes to get sales reps ramped up and
producing?
• How do feel about the amount of credit the
training department gets?
• How concerned is management about
sales staff turnover?
CURRENT STATE
QUESTIONS
• Are you all using any type of sales scripts
or sales playbook?
• Do you use and teach any type of sales
methodology?
• Do you provide sales training to your sales
staff?
• Do you have a new hire onboarding
training program? How many sales reps do
you have?
• Are you doing any type of cold outreach?
• When was the last time you considered
other options in this area?
FOR SALES TRAINERS
10. Event Follow-Up Cold Call Script
EVENT
FOLLOW-UP
QUESTIONS
PAIN POINTS
PAIN
QUESTIONS
CURRENT
STATE
QUSETIONS
CUSTOMER
EXAMPLE
PRODUCT
OPEN
CLOSE
11. Hello [Contact's Name], this is Michael Halper from SalesScripter, have I caught you in
the middle of anything?
Great. The reason for my call is that I see that you attended (or registered for) our [Name
of Event] and I just wanted to follow-up with you to ask you a question or two.
If you have a couple of minutes?
EVENT
FOLLOW-UP
QUESTIONS
PAIN POINTS
PAIN
QUESTIONS
CURRENT
STATE
QUSETIONS
CUSTOMER
EXAMPLE
PRODUCT
OPEN
CLOSE
12. • Where you able to attend the event?
• What did you think of the event?
• Was there any information provided that you found helpful?
• Is there any information that you need or wanted that you did not get?
• Are there any questions you have from the event?
• Did you think it was a good use of your time?
• What motivated you to sign up and come to the event?
EVENT
FOLLOW-UP
QUESTIONS
PAIN POINTS
PAIN
QUESTIONS
CURRENT
STATE
QUSETIONS
CUSTOMER
EXAMPLE
PRODUCT
OPEN
CLOSE
13. If I could ask you real quick:
• How are the sales reps doing with knowing what to say and ask?
• How important is it to decrease the time it takes to get sales reps ramped up and
producing?
• How do feel about the amount of credit the training department gets?
• How concerned is management about sales staff turnover?
EVENT
FOLLOW-UP
QUESTIONS
PAIN POINTS
PAIN
QUESTIONS
CURRENT
STATE
QUSETIONS
CUSTOMER
EXAMPLE
PRODUCT
OPEN
CLOSE
14. • Are you all using any type of sales scripts or sales playbook?
• Do you use and teach any type of sales methodology?
• Do you provide sales training to your sales staff?
• Do you have a new hire onboarding training program? How many sales reps do you have?
• Are you doing any type of cold outreach?
• When was the last time you considered other options in this area?
EVENT
FOLLOW-UP
QUESTIONS
PAIN POINTS
PAIN
QUESTIONS
CURRENT
STATE
QUSETIONS
CUSTOMER
EXAMPLE
PRODUCT
OPEN
CLOSE
15. A lot of sales trainers we work with have challenges with:
• Difficult to teach sales reps what to say and ask
• Takes a long time to get reps ramped up and producing
• Training departments often do not get enough credit
• It can be costly to let reps go due to sales performance
Are you concerned about any of those areas?
EVENT
FOLLOW-UP
QUESTIONS
PAIN POINTS
PAIN
QUESTIONS
CURRENT
STATE
QUSETIONS
CUSTOMER
EXAMPLE
PRODUCT
OPEN
CLOSE
16. EVENT
FOLLOW-UP
QUESTIONS
PAIN POINTS
PAIN
QUESTIONS
CURRENT
STATE
QUSETIONS
CUSTOMER
EXAMPLE
PRODUCT
OPEN
CLOSE
Based on what you have shared, it might make sense to talk more because as I
mentioned, I am with [Company] and we provide The SMART Sales System
• Sales training program and software application
• Consultative selling sales methodology
• Teaches sales what to say and ask
• Sales Role-Play Simulator
This can help sales trainers to:
• Make it easier to teach sales reps what to say and ask
• Shorten the new hire ramp-up time
• Get sales reps more successful with outbound phone and email prospecting
Improve how reps perform
• Make the training department look great
Some ways we differ are:
• Only platform that teaches what to say and ask
• Only sales simulation tool
17. EVENT
FOLLOW-UP
QUESTIONS
PAIN POINTS
PAIN
QUESTIONS
CURRENT
STATE
QUSETIONS
CUSTOMER
EXAMPLE
PRODUCT
OPEN
CLOSE
• We worked with a sales trainer at a software company and they were having difficulty
getting their reps to learn the pitch.
• We helped to solve that by implementing our SMART Sales System.
• This not only made it easier to teach reps what to say, but ultimately it helped to make
the training department look a lot better.
Key: Customer | Pain Point | Product sold | Value Point
18. EVENT
FOLLOW-UP
QUESTIONS
PAIN POINTS
PAIN
QUESTIONS
CURRENT
STATE
QUSETIONS
CUSTOMER
EXAMPLE
PRODUCT
OPEN
CLOSE
But I have called you out of the blue and I am not sure if this is the best time to discuss
this.
Are you interested in discussing this a little more?
Are you available for a brief 15 to 20-minute call where I can share some examples of
how we have helped other sales trainers to:
• Make it easier to teach sales reps what to say and ask
• Shorten the new hire ramp-up time
• Get sales reps more successful with outbound phone and email prospecting
Improve how reps perform
• Make the training department look great
Are you available on Tuesday or Thursday morning? Or are you available to continue
talking about this now?