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Mike Monteiro
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DesignDirectorShares13WaystoScrewUpClientPresentations
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DesignDirector,MuleDesignStudio • @monteiro MIKEMONTEIRO
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YOUHAVEBEENLIEDTO!
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Qualityisnotenough.
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Doesgooddesignsellitself? NO
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Iselldesign.
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Getwork.1 Dowork.2 Ensurequality.3 Getpaid.4
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Isn’tthatsales? BUT MIKE,
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Dogoodwork.1 Persuadethemit’sgood.2
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Agooddesignerwhocansell workismorevaluablethana greatdesignerwhocan’t.
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25,000,000SOLDOVERATWOMONTHPERIODIN1957
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Youknow—forkids!
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Youknow—forusers!
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Sellingisacoreskill.
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DONOTTRUST!DONOTTRUST!DONOTTRUST!DONOTTRUST!DONOTTRUST!
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MAKESMONEY COSTSMONEY
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CANSELLDESIGN CAN’TSELLDESIGN
25.
DesignersScrewUpClientPresentations WAYS13
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Theworkisgood.1
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Theworkisgood.1 Theworkistested.2
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Youarenottheretobe theclient’sfriend. 1
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Happinessisaside-effect ofgooddesign.
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Ifyoucan’tbe botheredtosellit…
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…don’tbother designingit.
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Theywon’tbehappy6 monthsdowntheroad whentheprojectfails.
34.
Notgettingoffyourass. 2
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I’mashyandquietperson. BUT MIKE,
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Confidenceisn’tabout YOU
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Confidenceisabout THEM
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Startingwithanapology. 3
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Apologiesareexpensive.
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Youarealways presentingthecorrect amountofwork.
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Thebestwaytofixa meetingistocancelit.
42.
Shitrunsdownstream. Apologiesrunupstream.
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Notsettingthestage properly. 4
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Whyarewehere?1
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Whencanweleave? Whyarewehere?1 2
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No foreword by Austin
Kleon YOU’REMY FAVORITECLIENT Mike Monteiro Brief books for people who make websites 12
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NOT ACTUALLY LARRY NOT ACTUALLY LARRY NOT ACTUALLY LARRY NOT ACTUALLY LARRY NOT ACTUALLY LARRY
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SOLD!
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Givingtherealestatetour. 5
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You’resellingahouseby talkingaboutsheetrock.
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Worklikeascientist. Presentlikeasnake-charmer.
54.
Takingnotes. 6
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Readingascript. 7
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Withoutpromotionsomething terriblehappens…” “ —PTBarnum
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Withoutpromotionsomething terriblehappens… “ nothing —PTBarnum .”
59.
Gettingdefensive. 8
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Goodpeopledobadwork.
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Thisisagreattimetokeep yourmouthshut.
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Everytypowillrevealitself onceyoupublish.
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Mentioningtypefaces. 9
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66.
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Talkingabouthowhard youworked. 10
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You’renotgettinggraded oneffort.
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Reactingtoquestionsas changerequests. 11
70.
“Whyisthisblue?” “Oh,Icanchangeit!”
71.
Whyyouusingbricks? Oh,Icanchangeit!
72.
Notguidingthe feedbackloop. 12
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Doesthisreflectyourbrand?1 Doesthisreflectyourusers’needs aswediscussedinthereasearch? 2 Doesthisreflectyouradstrategy?3
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Asking“Doyoulikeit?” 13
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Whydoyouhatedesigners? BUT MIKE,
86.
Thisthingwedo.
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Wearegatekeepers.
88.
Thanks.
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