Teamwork Development for Hospitality
Industry
Panorama Hôtel
12 January 2012

The Training: Teamwork
• Create total understanding of the value
of teamwork for hospitality industry
• Increase individual efficiency in the
hotel’s teamwork culture
• Help trainées to develop skills for better
performance
• Make trainées successful in their
personal and Professional lives.

Hospitality Industry
• An industry where
every individual counts
equally
• Everyone has a
contribution to the
success of the whole
team
• Integrated support
system is needed

What makes a hotel different from
another industry
• It is highly customer sensitive and service sensitive
• Every member of the hotel is equally vital and yet detrimental
to its success
• It is like a game where teamwork is valued and mostly needed
• Customer dissatisfaction could be raised from any corner of
the hotel
• It provides its members rich experiences and opportunities of
progress and development
• We can upgrade ourselves to any level of the sector
• Communication matters so much

Services and Professionalism
• All services need to be
fulfilled before
satisfaction emerge
from customers
• It is important to work
together and bring the
best result
• If one section fails
another can’t exceed

Everyone has equal role!
• Nothing is less
important in the
industry
• Everyone is important
in the hotel industry
• Customer satisfaction
begins with service
provision

Where “Welcoming” has value!
• Where the reception
and welcoming counts
200% to the image of
the industry
• It is the ID of any
successful hotel in the
world
• Needs professionalism
and courtesy

Hotel and Its Environment
• You can create an
environment that
people feel PEACE and
JOY – through team
work and coordination
• Everything is important
to give people what
they desire

Hospitality and Service
• Service is about giving
people what they desire
and more
• It creates personal
satisfaction and joy
• Inspires others to have
a better time with
themselves

What you offer people should…
• Inspire and motivate
people
• Make them feel at
home
• Creates joy in others
and satisfaction within
• It should be offered
with best quality and
desire to serve

Hospitality is all about service purely given from
the heart!

Creating beautiful environment
Creating the best
environment for others to
enjoy life and time makes a
hotel employee an engineer
of people’s satisfaction and
a designer of beauty and
serenity!

Creating Serene Environment
• It is important to create
a serene environment
• Inspire others to feel
energized and happy
• Consider yourself as
artists
• Valuing each service
you provide with pride

A Hotel should be …
• A conducive
atmosphere for
customers
• Organized facilitation
and service
• Easy to stay
• Highly approachable
staff

Service is all about what we do at a
higher level
• Providing the best
service is the way you
see yourself in what you
do
• Giving people what you
give yourself is what
makes a job interesting
and fascinating
• Enjoy serving people

Concentration and Dedication = Art
• Hospitality is an
industry where you find
joy in what you do
seeing its effects
• Everyone’s contribution
is the creator of the
total satisfaction

Best organization
• Everything well set and
organized creates joy
and satisfaction
• Inspirational service
begins with what is
provided and organized
at a heartfelt level
• Giving is all about
knowing your potential

Satisfaction and Hospitality
• The environment
• The atmosphere
• The Service
• The Quality
• The facility
• The Communication
“Are what makes a hotel a
home for guests!”

Be engineers of satisfaction and
designers of hospitality

Teamwork and Its Application
Continues by Mr. Ermias Tariku