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the technological & social
infrastructure for community
           building
  by Tara “miss rogue” Hunt, Citizen Agency
  ...
the building blocks
• how I define community
• the geeky stuff: technology
• the relationship stuff: getting
 social
• summ...
virtual community
A virtual space supported by computer-based
   information technology, centered upon
communication and i...
basic site structure for
 virtual communities
• personal homepage/profile (ie. url.com/
  people/missrogue)
• personal cont...
succession


                       community
visitor     customer
                        member
3 levels of community

1. Lightweight Social Processes
2. Collaborative Information Structures
3. High End Collaboration
lightweight social
          processes
Low-barrier social involvement like voting and
  the recording of personal particip...
collaborative
 information structures
    Core product enhanced by a social
 component, deeper participation to interact.
...
high end collaboration
 Groups utilizing systems to make sense and
     share complex materials and data.


              ...
common themes

• sense of fun/play
• constant community attention
• experimental & agile development
• maximized the power...
more common themes

• simple platforms/ideas for building on
• compelling founder stories
• rewards for community members ...
the geeky stuff
• blogs        • social networking
• podcasting   • community tools
• wikis        • apis
• forums       •...
blogs

• Three reasons to use blogging:
 • track who is talking about your product
 • find, read & understand blogging expe...
blogs
• platforms to use: Wordpress, Moveable Type,
  Blogger
• RSS: really simple syndication
 • trick out your RSS (Feed...
blogs
• blogging into oblivion or joining the
  conversation
  • linking out: read other blogs...interact
  • blog readers...
pod & vidcasting
• content: make it interesting (ie.
  winelibrary.tv)
• editing tools: Final Cut Pro, Adobe Flex,
  iMovi...
wikis
• what: webpages with edit buttons
• how to: wiki syntax wackiness
 • [page | page] ... *bold*
• when to: when wikis...
wikis

• examples:
 • self-installed: Confluence, Instiki,
      MediaWiki
  • hosted: JotSpot, PBWiki, SocialText,
      W...
forums
• what: a-synchronous discussions
• when to: where forums still rock
 • tips & tricks between community
    members...
forums

• examples:
 • self-installed: Vanilla, bbPress, Quicksilver,
      SMF
  • hosted: FusionBB, Jive Forums, PunBB
 ...
chat
• what: synchronous discussions
• where/when to use chat:
 • instant ‘help’
 • between friends/members
 • alongside t...
chat
• examples:
 • group: IRC, Campfire, Skype, Tangler,
 • one-on-one: Meebo, Jabber, AIM,Yahoo!
    Messenger
 • voice: ...
search
• white-hat SEO basics
 • content is king
 • use descriptive page titles (don’t lie!)
 • use the heading tag
 • use...
search
• more white-hat SEO basics
 • avoid using flash or ajax for navigation...or
    building your entire site in them
 ...
social networking
• not everything has to happen on your site
• effective use of established social networks
  to build in...
social networking
• more established social network tips:
 • social bookmarking:
   • DIGG: don’t game it...but do submit
...
community-based tools
• Creative Commons
 • how cc licensing works
 • ways you can use it to enhance user
    experience
•...
community-based tools
 • Microformats
  • what is a microformat?
  • how you can use microformats to
     enhance user exp...
api’s
• what: application programming interface
• what it really is: allows for content on your
  site to be ‘mashed up’ w...
api’s
• resources:
 • How to design a good API and why it
    matters: lcsd05.cs.tamu.edu/slides/
    keynote.pdf
 • www.p...
measurements
• what you measure matters most
 • informs you about user behavior (usually
    different than feedback)
 • g...
measurements
• measurement tools:
 • attention data collection (eg. last.fm, DIGG
    labs)
    • Task Tracer
    • Attent...
measurements
• measuring healthy communities:
 • qualitative mixed with quantitative
 • not always positive
 • scaling wil...
other techie stuff

• why not consider:
 • leaving your bug tracking out in the open?
 • publishing a conference # for you...
the social stuff
• barcamp
• coworking
• meetups
• conferences
• karma
• fun stuff
barcamp
• what: a conference organized by members
  of the community where there are no
  observers, only participants
 • ...
barcamp

• advantages:
 • early adopter cred (worldwide
    phenomenon)
 • you aren’t in charge, but seen as a peer
coworking
• what: physical spaces opened up for
  independents to collaborate and work in
 • Where the Coffee Shop Meets t...
coworking
• advantages:
 • opening your space brings in fresh ideas
    & energy
 • become part of a worldwide growing
   ...
meetups
• what: gathering in a social place (pub or
  community space) to meet other people
  with the same interests
  • ...
meetups

• the best meetups are organized by the ‘fans’
  and community members themselves.
  providing the tools, a coupl...
conferences
• there are tons of conferences putting out
  calls for submissions everyday
  • resources: confabb.com, event...
conferences
• once you get invited:
 • if you want to be invited back to the
    conference circuit, keep all pitches out ...
karma

• what you give to your community, you get
  back tenfold
• don’t have a business objective, have a
  business obje...
karma
• be part of a larger movement that relates to
  what you are doing
• “If you see a parade, get in front of it” Tim
...
fun stuff
• good vibes:
 • thank you’s (i.e. ma.gnolia, maya’s mom,
    facebook ‘pokes’)
 • vip programs (i.e. ma.gnolia ...
summary

• all great tools for promoting your site,
  but what about community?
• how do these tools relate to creating a
...
sense of community
1. Feelings of membership
2. Feelings of influence
3. Integration and fulfillment of needs
4. Shared emot...
feelings of membership
• includes: personal profile pages, 'friending',
  defining groups within the larger group
  (groups)...
feelings of influence

• includes: forums, chat, comments, blogging,
  personalized mail
• create many ways in which member...
integration and
    fulfillment of needs

• includes: status rewards, featuring members,
  vips, karma points, etc.
• 'in c...
shared emotional
        connection
• can't be created, but shared experiences
  with members can help (continual, deep
  ...
more information:
       tara@citizenagency.com
   http://www.citizenagency.com
http://www.horsepigcow.com (blog)
        ...
licensing:
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Community 2.0 Community Bootcamp: the technology part by Tara Hunt

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Many of these slides are similar, but then I go through a whole slough of the technology of social networks.

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Community 2.0 Community Bootcamp: the technology part by Tara Hunt

  1. the technological & social infrastructure for community building by Tara “miss rogue” Hunt, Citizen Agency www.citizenagency.com
  2. the building blocks • how I define community • the geeky stuff: technology • the relationship stuff: getting social • summary: sense of
  3. virtual community A virtual space supported by computer-based information technology, centered upon communication and interaction of participants to generate member-driven content, resulting in relationships being built up. (Lee & Vogel, 2003)
  4. basic site structure for virtual communities • personal homepage/profile (ie. url.com/ people/missrogue) • personal content creation • ability to interact with others’ content • ability to ‘friend’ and share content
  5. succession community visitor customer member
  6. 3 levels of community 1. Lightweight Social Processes 2. Collaborative Information Structures 3. High End Collaboration
  7. lightweight social processes Low-barrier social involvement like voting and the recording of personal participation. • DIGG • Del.icio.us • Last.fm • Amazon • Craigslist • Netvibes
  8. collaborative information structures Core product enhanced by a social component, deeper participation to interact. • Flickr • Facebook • YouTube • Odeo • Threadless • Developer networks
  9. high end collaboration Groups utilizing systems to make sense and share complex materials and data. • Open Source • Wikipedia projects • Lostpedia • Couchsurfing
  10. common themes • sense of fun/play • constant community attention • experimental & agile development • maximized the power of word of mouth
  11. more common themes • simple platforms/ideas for building on • compelling founder stories • rewards for community members (not necessarily $$)
  12. the geeky stuff • blogs • social networking • podcasting • community tools • wikis • apis • forums • measurements • chat • other stuff • search
  13. blogs • Three reasons to use blogging: • track who is talking about your product • find, read & understand blogging experts in your subject area • join the conversation by blogging yourself
  14. blogs • platforms to use: Wordpress, Moveable Type, Blogger • RSS: really simple syndication • trick out your RSS (Feedburner) • using blogsearch to see who is talking about you & find blogger experts: Technorati, Google Blogsearch, Serph
  15. blogs • blogging into oblivion or joining the conversation • linking out: read other blogs...interact • blog readers: Bloglines (web), Feedo (web), Netvibes (web), Net Newswire (mac),Yoono (pc), Thunderbird (all) • commenting: when to comment, when to email
  16. pod & vidcasting • content: make it interesting (ie. winelibrary.tv) • editing tools: Final Cut Pro, Adobe Flex, iMovie (free), Garage Band • hosting tools:YouTube, blip.tv, Revver, Photobucket, Odeo, OurMedia • watching tools: Dabble, Fireant, iTunes • searching: podzinger
  17. wikis • what: webpages with edit buttons • how to: wiki syntax wackiness • [page | page] ... *bold* • when to: when wikis are wonderful • collaboration on documentation • community information sharing • organizing events & thoughts • you need to garden the wiki!!
  18. wikis • examples: • self-installed: Confluence, Instiki, MediaWiki • hosted: JotSpot, PBWiki, SocialText, WetPaint, Wikia [good source: wikimatrix.org]
  19. forums • what: a-synchronous discussions • when to: where forums still rock • tips & tricks between community members • feedback & bug reporting • you need to tend to the forums regularly!!
  20. forums • examples: • self-installed: Vanilla, bbPress, Quicksilver, SMF • hosted: FusionBB, Jive Forums, PunBB (free) [good source: forummatrix.org]
  21. chat • what: synchronous discussions • where/when to use chat: • instant ‘help’ • between friends/members • alongside the forums • pre-scheduled roundtables • tip: have the ability for people to chat with you live through widgets that show availability
  22. chat • examples: • group: IRC, Campfire, Skype, Tangler, • one-on-one: Meebo, Jabber, AIM,Yahoo! Messenger • voice: Wengo, Gizmo, Skype, Jajah • sms: Twitter, Mozes
  23. search • white-hat SEO basics • content is king • use descriptive page titles (don’t lie!) • use the heading tag • use sitemaps • employ a solid URL structure (opt for static looking): www.site.com/ hikingboots.html vs. www.site.com/ products.asp?product_no=25
  24. search • more white-hat SEO basics • avoid using flash or ajax for navigation...or building your entire site in them • html standards are good for you • don’t try to scam google (you’ll get blacklisted) • don’t use frames
  25. social networking • not everything has to happen on your site • effective use of established social networks to build interest/relationships: • Flickr: posting screenshots, flickr groups • YouTube/blip.tv: posting screencasts • Facebook: posting groups/events • MySpace: create a product page
  26. social networking • more established social network tips: • social bookmarking: • DIGG: don’t game it...but do submit your site/posts/publicity • ma.gnolia/del.icio.us: follow tags & bookmark interesting stuff in your domain • niche networks: participating in similar markets
  27. community-based tools • Creative Commons • how cc licensing works • ways you can use it to enhance user experience • Tagging • what is tagging? • examples
  28. community-based tools • Microformats • what is a microformat? • how you can use microformats to enhance user experience • (p.s. it’s good for search engines) • OpenID • what is OpenID? • how you can use OpenID to enhance user experience
  29. api’s • what: application programming interface • what it really is: allows for content on your site to be ‘mashed up’ with other content to produce really cool stuff • advantages: • cool extensions • test bed for new features • the ‘new’ partnership
  30. api’s • resources: • How to design a good API and why it matters: lcsd05.cs.tamu.edu/slides/ keynote.pdf • www.programmableweb.com • O’Reilly book: Web 2.0 Principles & Best Practices www.oreilly.com/radar/ web2report.csp
  31. measurements • what you measure matters most • informs you about user behavior (usually different than feedback) • gauges usability • helps you with feature & improvement roadmap • teaches you about the needs of your community
  32. measurements • measurement tools: • attention data collection (eg. last.fm, DIGG labs) • Task Tracer • Attention Trust Firefox plugin • no Spyware! good cookies only! • Google Analytics & MeasureMap • CrazyEgg (heatmaps)
  33. measurements • measuring healthy communities: • qualitative mixed with quantitative • not always positive • scaling will change the community...fracture it • look at it like a graphic equalizer • three levels: Environment, Product & Communications
  34. other techie stuff • why not consider: • leaving your bug tracking out in the open? • publishing a conference # for your dev team meetings? • using Twitter to give network status updates?
  35. the social stuff • barcamp • coworking • meetups • conferences • karma • fun stuff
  36. barcamp • what: a conference organized by members of the community where there are no observers, only participants • video: • http://www.archive.org/download/ Ryanne-BarCampSF816/Ryanne- BarCampSF816.mov
  37. barcamp • advantages: • early adopter cred (worldwide phenomenon) • you aren’t in charge, but seen as a peer
  38. coworking • what: physical spaces opened up for independents to collaborate and work in • Where the Coffee Shop Meets the Cubicle (Businessweek): http:// www.businessweek.com/smallbiz/ content/feb2007/ sb20070226_761145.htm
  39. coworking • advantages: • opening your space brings in fresh ideas & energy • become part of a worldwide growing movement • building trust in your local community has huge repercussions
  40. meetups • what: gathering in a social place (pub or community space) to meet other people with the same interests • tools to use: meetup.com, upcoming.org, eventful.com • post it to your forums, blog & send a message out to your VIPs • give schwag away, no big speeches • let people interact + be available
  41. meetups • the best meetups are organized by the ‘fans’ and community members themselves. providing the tools, a couple of pitchers of beer and some presence (not central, though) is the best.
  42. conferences • there are tons of conferences putting out calls for submissions everyday • resources: confabb.com, eventful.com, upcoming.com • take all pitches out of your submission • research subject areas that matter to conference-goers and find one that you are an ‘expert’ on • tell a compelling story
  43. conferences • once you get invited: • if you want to be invited back to the conference circuit, keep all pitches out of your presentation • tell user stories • talk about your competition • attend all mixer events and build relationships, don’t pitch
  44. karma • what you give to your community, you get back tenfold • don’t have a business objective, have a business objective, an employee objective, a local community objective, an environment objective and a customer experience objective (Clif Bar)
  45. karma • be part of a larger movement that relates to what you are doing • “If you see a parade, get in front of it” Tim O’Reilly • Be part of the change you want to see in the world • Creates amazing goodwill
  46. fun stuff • good vibes: • thank you’s (i.e. ma.gnolia, maya’s mom, facebook ‘pokes’) • vip programs (i.e. ma.gnolia gardeners) • member highlighting & discovery (i.e. featured members, new members) • hold feedback contests, etc. and send out schwag as thanks • greeting program for new members
  47. summary • all great tools for promoting your site, but what about community? • how do these tools relate to creating a sense of community?
  48. sense of community 1. Feelings of membership 2. Feelings of influence 3. Integration and fulfillment of needs 4. Shared emotional connection (McMillan and Chavis, 1986)
  49. feelings of membership • includes: personal profile pages, 'friending', defining groups within the larger group (groups), invitations to groups • allow for lots of personal & group expression (personalization) • greet new members and introduce them to others with similar interests
  50. feelings of influence • includes: forums, chat, comments, blogging, personalized mail • create many ways in which members can connect and platforms for expression • respond to all feedback, good or bad
  51. integration and fulfillment of needs • includes: status rewards, featuring members, vips, karma points, etc. • 'in crowd' knowledge - acorns, tricks, traditions & rituals
  52. shared emotional connection • can't be created, but shared experiences with members can help (continual, deep interaction with community) • meetups, barcamps, coworking, celebrations and developer days help
  53. more information: tara@citizenagency.com http://www.citizenagency.com http://www.horsepigcow.com (blog) tarahunt747 (skype) 415.694.1951 (ph)
  54. licensing:

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