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how to really really care about your customers• care starts at the top. with the ceo. if • provide employees with the tools and your ceo doesn’t put the customer at the freedom to go above and beyond for the center, nobody will. customer. don’t give them a script or limitations.• mix front-line employees (store staff, customer service, social media, etc) with • reward your employees for happy product/marketing/executive on a customers + great work. your employees regular basis. make a point of hearing are the direct link between you and your customer stories. customer. the more they are appreciated, the more they will transfer this to the• invite your customers to give feedback customer. and innovate with/for you. (more to come) • listen!!!! and contribute to the conversation. don’t just talk. here is an extreme example... @missrogue

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