Agenda for PEX Networks Indian Summit & Awards Programme

1. Introducing the inaugural: Part of PEX Network’s Global Summit & Awards Series
• The original Lean Six Sigma Event Series
• Over 13 years of premium corporate events
experience
• 40,000+ global community members
“PEX Network conferences are a must attend for all those passionate
about driving excellence in organizations. Be there if you want to know
what’s latest in the domain of process excellence and innovation”
Debashis Sarkar, Asia’s Lean Service Pioneer and Author of Lean for
Register
Service Organizations
before
8 August to Featuring the Global Process Excellence Awards – India
save up to
US $100
22nd & 23rd September 2011 • The LaLiT Hotel, New Delhi, India
Maximise critical service delivery at optimal cost through embedding
sustainable strategies for Business Process Excellence
This premier Summit will help senior business leaders in Quality, Business Opening Leadership Keynote:
Su
Excellence and Operations to:
m
V. Vaidyanathan,
m
Vice Chairman and MD,
it
✔ Embed a sustainable Lean Culture: Driving engagement for Quality & Process
Ex
Improvement at all levels of the organisation Future Capital Holdings
cl
us
✔ Create an organisation-wide model for complete Business Excellence, process
iv
standardisation and service delivery Unique Summit Features:
es
✔ Leverage advanced business and process analytics to drive improved business ✔ Corporate Leaders Boardroom: Dedicated invite only executive
intelligence, reduce risk and increase value-add discussions on the importance of Business Excellence in driving
✔ Transition from project based improvements to an end-to-end Business Process competitive advantage for Indian business
Management framework supported by IT frameworks and process improvement ✔ Global to Local: Providing a global benchmark for Lean, Six
✔ Move past pure productivity gains to forge a competitive proposition for growth, Sigma & Business Process Excellence from across the PEX
innovation and value creation network Community
CONFIRMED GLOBAL AND REGIONAL THOUGHT LEADERSHIP FROM 30 PIONEERIND COMPANIES:
Tata Motors Motorola Bharat Petroleum State Street Syntel Tata Telecom Max New York Life
Bharti Airtel Ltd Quality Council India Corporation Services Pvt Infrastructure Insurance Co Ltd
Nokia Siemens Networks Damco Vodafone India Jubilant Organosys Ltd Deutsche Bank BMGI
Aditya Birla Corporation Avery Dennison Firstsource Solutions Barclays Idea Cellular LASSIB
Indus Towers HP Business Services Bank of America Transgenez Tata Teleservices
Knowledge Partners: Presented by: A division of: For more information or to register
+971 4 364 2975 +971 4 363 1938
enquiry@iqpc.ae www.processexcellenceindia.com

2. ANNOUNCING THE PROCESS
PROCESS EXCELLENCE EXCELLENCE AWARDS – INDIA!
WEEK COMES TO INDIA Want to find out how you measure up against the global
FOR 2011 process improvement flagships? The Process Excellence
Networks annual awards program, now open for India, is the
perfect opportunity. Entrants will be judged by a regional and global judging panel using the
Dear Business Excellence professional, established program and project judging criteria to benchmark the best of the best in Indian
Lean, Six Sigma, BPM and Quality deployments.
I’m excited to launch the first dedicated PEX Network Process Excellence Week for the
Indian community and I hope you will be able to join us. Categories for entry include:
• Best Process Improvement Project in Service & Transaction
Focusing on the critical development of Lean, Six Sigma & Business Process Excellence, • Best Process Improvement Project in Manufacturing
the meeting is tailored directly to meet the growing quality improvement and business • Best Process Improvement Programme
process excellence needs for you and your regional colleagues.
As you will know, the need for heightened quality and service delivery is becoming Log onto the awards website to discover how you can enter the Global Process Excellence
ever more critical as India competes on a global scale. With cost economies becoming Awards - India and read feedback from our global 2011 finalists
less and less by the day, carving a competitive value and delivery framework is non www.processexcellenceindia.com/awards
negotiable. Those that do, will grow and excel, and others will be left behind. The
question is – how is your organisation positioned for excellence?
Bringing together local businesses and global corporates operating locally, over the 8y 12g 22p 22p
course of two jam-packed days of learning, benchmarking and networking you’ll able to Jul u
A Se Se
refine and develop your own Business Excellence model:
Submission Shortlisted Finalists Interviews with shortlisted finalists: Awards Ceremony
• Benchmark your Business Process Excellence deployment approach against a global
Deadline Announced 10am – 5pm. Full schedule will be & Networking:
standard for excellence through the awards program and global leadership insights confirmed upon release of the 6.30pm – 9.30pm
• Be inspired and stretch your horizons with insights from leading companies in each of awards shortlist.
the key industry sectors: Finance, BPO, IT/ITes, Manufacturing, Energy and Telecoms
• Evaluate critical progressions in the industry: Garner strategies to move beyond pure For information on the global awards series visit www.processexcellenceawards.co.uk.
step-change projects to a sustainable business excellence and quality framework For advice on awards applications email our awards team on awards@iqpc.co.uk
Regional judges include: Global judges represented include:
This is your chance to harness world-class strategies for excellence and to really stretch
your horizons for a quality deployment approach. Debashis Sarkar, Global Champion & Pankaj Aggarwal, Regional CEO/
Head (Asia-Pacific) at Avery Dennison Director, Indus Towers Limited
Look forward to seeing you in September.
P.S: Sign
receive 10 up today Murtaza Poonawala, Head - Business
0 USD di to
scount on Excellence, State Street Syntel Services
Kind Regards top of you
r conferen Pvt Ltd Roger Cliffe, Former Director Quality,
Megan James
ce pass. Vodafone
Sri Badrinath Balakrishna, General
Executive Director – Process Excellence Week Global Series Manager - Business Excellence at
Jubilant Organosys Limited
Make Process Excellence part of your team Mr. Ashutosh Pandey, Global IT, Quality
& Process Manager, Nokia Siemens
and personal development. Networks
All attendees to the Lean Six Sigma & Process Improvement Jacob Jacob, Head Quality and Open
Summit India receive a formal certificate of attendance. Source Strategy - Motorola Solutions
+971 4 364 2975 +971 4 363 1938 enquiry@iqpc.ae www.processexcellenceindia.com

3. Main Summit Day 1: 22nd September 2011 4 Defining and delivering on the critical elements to a competitive business model:
Balancing cost out and efficiency with excellence in customer service and innovation
4 What will define the flagship businesses of India over the next 5 years? And how will
07.00 Registration and Networking your organisation fit into that picture
Interactive meet and greet will commence at 8.00am in the exhibition hall. Participants Avik Mitra, Advisor, National Board for Quality Promotion QCI
are requested to bring a selection of business cards for the facilitated networking exercise
and to register before 8.00am if they would like to partake. 10.30 Refreshments and Networking
11.15 Introducing the PI Visionary Council to India
Early Starters Breakfast – Beginners guide to Lean Six Sigma 4 Global Quality and Process Excellence trends: How is the application of Lean Six Sigma
Designed for those in the 0-3 year Attendees will hear best practice and join expected to evolve over the next 5 years?
deployment period, this highly interactive deployment discussions with experienced 4 Global/local quality structures: Strategies for connecting the dots between global
Global Leadership Panel
interactive breakfast will walk you Lean Six Sigma leaders on the following topics: quality initiatives for joined-up transformation
through the critical deployment 4 Ensuring that your Process Excellence programmes are delivering on critical business
Topic 1: Why do Lean Six Sigma? The personal and
actions needed to truly get needs: Setting the benchmark for global excellence
business justification
best results from your process 4 How does India need to position itself through Business Process Excellence in the global
excellence deployment. Topic 2: Getting initial leadership buy-in and economy?
creating a Lean culture Panel Chaired by:
Kunjum Mahan, Head of Quality,
Topic 3: Getting the most from the basic tools Pavan Kota, President, Lean and Six Sigma International Board (LASSIB)
Bharat Petroleum Corporation
and techniques Confirmed leadership from:
Viral Chhaya, VP Quality & Change Delivery, BA Continuum India Pvt. Ltd (A nonbank
Topic 4: Building the right resource and delivery
subsidiary of Bank of America)
team for L6S
Pankaj Aggarwal, Regional Director, Indus Towers Limited & Global Judge for the Process
Maximum 35 spaces available – to reserve your complimentary place in Excellence Awards
advance or request further information contact enquiry@iqpc.ae Shailesh Grover, Global Head of Quality & Continuous Improvement, Barclays
Rajshekhar Metgud, Programme Head for Business Transformation, Vodafone India
08.30 Introduction and Welcome from IQPC - Process Excellence Network (PEX Network) 12.00 Creating a culture of continuous improvement: Creating and sustaining engagement at
The State of the Industry: Global Trends and Perspectives from the Community all 3 levels of the organisation
This presentation will address how excellence is embedded at all levels in an organisation
08.45 Summit overview and industry analysis through a framework for excellence. Drawing from experiences at Aditya Birla, the
Naresh T Raisinghani, CEO, BMGI India presentation will focus on building environments through leadership engagement,
bringing process focus through cross functional orientation at middle levels, and
09.00 Defining Quality: What does a true Quality approach look like? energising grass root levels through building ownership and institutionalising Continuous
V. Vaidyanathan, Vice Chairman and MD, Future Capital Holdings Improvement culture.
Learn from a successful business and how they addressed the 3 core levels of
engagement:
OPENING LEADERSHIP
Mr. V. Vaidyanathan joined Future Capital Holdings as the Vice Chairman and Managing Director
in August 2010. Prior to this, he was on the Board of ICICI Bank, and set up & managed the bank’s 4 Level 1: Keeping leadership engagement
Retail Banking Business since its inception in 2000, till 2009. The Retail banking business was a key driver 4 Level 2: Driving middle management (stakeholder buy-in)
KEYNOTE:
to help transition ICICI from a Domestic Financial Institution to a Commercial Bank. The business built 4 Level 3: Driving engagement for Lean Six Sigma at a grass routes level
included 1400 branches, retail deposits, mortgages, other consumer loans, SME and Rural Banking. Sridharan Jayram, President (WCM), Aditya Birla Group
His contribution has won him many recognitions and awards in the banking industry, domestically
and internationally. In 2009, he moved from ICICI Bank to ICICI Prudential Life Insurance as the MD
and CEO, where he led company to profitability. He was earlier the chairman of ICICI Home Finance 12.45 Lunch & Networking
Company, and served on the boards of ICICI Lombard General Insurance, and CIBIL, India’s first Including lunch discussion and sharing groups for Level 1,2 & 3 of engagement (as
credit bureau. He worked with Citibank India from 1990 to 2000. He is an alumnus of Birla Institute of outlined in pre-lunch session). Discussion groups will be limited to 10 participants per level
Technology and Harvard Business School. – attendees are requested to sign-up upon registration in the morning.
Introduced by: Debashis Sarkar, Global Champion and Head (APAC), Avery Dennison
09.45 Creating a competitive edge for India: The role of quality and process management in a
changing economy
4 Addressing the importance of Lean Six Sigma & Process Improvement in developing a
better, faster and more productive Indian business landscape
4 Linking Lean Six Sigma with existing quality management systems: Creating a joined-up
framework for excellence across your business
+971 4 364 2975 +971 4 363 1938 enquiry@iqpc.ae www.processexcellenceindia.com

4. Select one session from each time slot 16.00 New frontiers for Lean: Applying Lean for
service
INNOVATION FOCUS GROUP
Engaging and inspiring day-to-day process
Plenary Thought Leadership Sessions OR Specialist Interactive Focus Groups
4 Old tools, new context: Understand how and operational innovation
to apply Lean in a non manufacturing 4 Going beyond basic improvement
13:45 Session open for sponsorship - CUSTOMER EXPERIENCE FOCUS GROUP
site to drive out complexity, waste and techniques to revolutionise day-to-day
email sponsorship@iqpc.co.uk for more Using statistical analysis to better deliver
defects business improvements and inspire the
details and opportunities. optimal customer experience and drive a
4 How do you customise the traditional business in new ways of thinking
competitive business model
tools within a service context to 4 Harnessing process innovation from all
4 Using scientific methods of Six Sigma and
complement your Six Sigma programme? areas of the business: Creating a quality
VOC to capture and analyse specific
An insight into specific Lean tool culture and framework that encourages
client needs: Understanding what truly
application examples responsibility for process and operational
drives customer satisfaction
4 Lessons from Lean implementation: How improvements from every section of your
4 Matching back your internal processes
to get the best results quickly from Lean business
and the impact these have on the
within the service environment 4 Adapting Kaizens, quick time improvement
customer experience
Debashis Sarkar, Author of “Lean for and quality circle approaches to your own
4 Creating a Process framework
Service Organisations and Offices (ASQ business and cultural framework to speed
to optimise customer
Press)” and Global Champion & Head up the process innovation process and
experience and service delivery
(APAC), Avery Dennison ensure your entire organisation is
Dhaval Gat, CEO, Transgenez
involved
Biren Vora, VP Quality, Ideas
14.30 “Enriching the lives of millions”: Creating BENCHMARKING ASSESSMENT Cellular
Customer Centricity through Business Process Where are you on the journey? The Lean Six
16.00 LEAN FOR SERVICES IN PRACTICE Project categorisation and prioritisation for
Excellence Sigma Capability Maturity Model
FAST Forward: A different approach to Lean maximum business impact: Ensuring you
In this presentation hear how Bharti Airtel This session will look at the key maturity levels
Six Sigma Deployment deliver to the business
are delivering on their core brand value within the Lean Six Sigma Maturity Model,
Lean is often seen in manufacturing but how 4 Systematic techniques for prioritising your
“Enriching the lives of millions” through a what world-class looks like and how the next
can it be applied within a global business Lean Six Sigma project pipeline to ensure
strategic customer experience programme, generation of process/quality professionals
services environment to make quick changes you are working on improvements that will
delivered through the bedrock of Quality are evolving their approach.
and give accountability to all levels of the add maximum value to the business
Management.
business? This session builds on the Lean 4 Strategies for ensuring you are linking
4 Building a culture around the customer: Moving from a pure tool approach to a wider
service model to give a real example of how improvement projects with the critical
Creating a framework for processes, performance framework session attendees
Lean service can drive growth, agility and business strategy and transformation
systems and people that is designed to will be able to benchmark where you are on
competitiveness in the service environment. objectives: Balancing short term
deliver optimal value to the customer the maturity model and what you need to do
4 What is FAST Forward and how is it quick wins with long-term business
4 Working from the customer needs and to close the gap.
different to the standard Lean and Six transformation activities
values backwards: Starting with the end Part 1: Outline of the Lean Six Sigma maturity
Sigma Approach? 4 Ensuring correct project categorisations:
service delivery and performance in mind matrix
4 Driving the deployment and effective How to best spread and allocate your
4 From strategy to operational reality: Part 2: Working group for attendees to assess
utilisation of the FAST Forward continuous Business Excellence resource in line with
Cascading top level brand values into their own maturity level
improvement methodology to deliver specific project needs and individual
day-to-day operational principles Part 3: Defining improvement strategies and
significant operational improvement and development
4 Delivering excellent customer experience, next steps to increase your maturity
financial benefits across Vodafone 4 Defining your project approach: When to
every time: How to meet customer Soumen Bhattacharyya, Corporate
4 Coaching and developing local Business use Lean and when to use Six Sigma for
expectations in a complex consumer TQM Head, Tata Telecom
Improvement teams to enable them to maximum project results
market of over 300 million customers Infrastructure
be self sufficient in FAST Forward Sri Badrinath Balakrishna, General
Sanjeeb Kalita, Chief Service Officer, Bharti
Gautam Borah, Deployment Lead – Business Manager - Business Excellence,
Airtel Ltd, South India
Transformation, Vodafone India Jubilant Organosys Limited
15.15 Refreshments and Networking
17.30 Close of Day and Down Time for all Attendees
18.30 Official Process Excellence Awards Ceremony
4 Welcome drinks and networking
4 Awards announcement for winners and honorary mentions
4 Judges feedback
4 Official Awards photos and media
4 3 course meal and entertainment
+971 4 364 2975 +971 4 363 1938 enquiry@iqpc.ae www.processexcellenceindia.com

5. Main Summit Day 2: 23rd September 4 How to keep engagement of your team and the rest of the business: Make sure that a
commitment to Business Excellence is not just a 1 year fad but a sustainable way that
you do business
08.00 Registration and Networking Sudhir Hasamnis, Divisional Manager Business Excellence - Commercial Vehicles,
Tata Motors
09.00 Official recap of the Awards Ceremony from the Process Excellence
Network (PEX Network) 12.15 Achieving excellence in the BPO & ITes industry
The BPO and ITes sectors continue to grow and be the dominant force behind the
09.15 Creating a Service Delivery Model for excellence: Ensuring your organisation wide Indian economy. In this session hear insights from some globally recognised BPO and ITes
processes are standardised, aligned and sustained providers about their journey to excellence and how Business Excellence is helping to
4 Creating a sustainable global CoE for the delivery of Business Excellence and Quality: carve a competitive advantage on a global scale.
What are the successes for different global delivery structures for quality and how do 4 Carving a competitive advantage: Lean Six Sigma and its importance to the BPO/ITes
you make the culture sustainable? industry in driving competitive pricing and service provision
Panel session
4 Driving performance: Ensuring that business critical processes are standardised, 4 Creating a client focused delivery model: Moving from cost centred provision to value
understood and controlled on a global level for optimum capabilities creation and optimal service delivery
4 Ensuring that every employee understands the global delivery and process model no 4 The success stories: An insight into some of the award winning projects from the last
matter what role, position or global location few years and how you can leverage their best practice to grow and progress your
4 The challenges to deploying a Business Process Excellence programme within a large deployment
and complex organisation, and strategies to enable a more sustainable model for Confirmed insights from BPOs:
change Rajeev Jain, Director, HP Business Services
Vineet Sharma, Executive Vice President, Quality & Business Excellence, Max New York Life Chandeep Singh, Executive Director Process Excellence, Firstsource Solutions
Insurance Co Limited Dhaval Gat, CEO, Transgenez
Murtaza Poonawala, Head - Business Excellence at State Street Syntel Services Pvt Ltd
10.00 Insights and reflections from the 2011 Indian Process Excellence Awards Winners
Following the previous nights awards ceremony, this is your chance to hear exclusive 12.30 Lunch and Networking
insights and gain a glimpse into the projects from the 2011 winners for India. Through a Including informal Industry meet and greet groups – lunch discussions available for
lively and interactive panel discussion hear: participants from the following industry sectors: Financial Services, Manufacturing,
Keynote Panel
4 Project and programme overviews form the winning companies Pharmaceuticals, IT, ITes, BPO, Telecommunications, Logistics/supply chain, Energy &
4 Feedback from the judges on critical success factors and benchmarks Retail.
4 Leadership insights surrounding how to create a successful Process Excellence
programme 13.30 Combining Lean Six Sigma with Business Process Management (BPM)
4 Translating successful projects into real business benefits In this session discover how to leverage BPM to provide a complete process management
Chaired by Naresh T Raisinghani, CEO, BMGI India framework
Panel to include leadership representation from award winners form each category – to Moving from simple improvement projects to seamless process management
be announced following the official awards ceremony. Attendees are invited to submit infrastructure for superior operational excellence and delivery capabilities.
their questions in advance with a PEX Network member of staff. 4 Modelling an end-to-end business process infrastructure for solutions that truly give a
competitive edge
10.45 Networking and Refreshments 4 Leveraging process infrastructures and automation: Bringing processes and information
Including project board discussions from awards winners and finalists in the exhibition onto a common platform for improvement and day-to-day management
hall. Places will be available for a limited number of attendees to walk through the most 4 End-to-end customer solutions: Building the ultimate service delivery model through
successful and innovative projects to date – please sign up upon morning registration. process modelling and BPM
Mr. Ashutosh Pandey, Global IT, Quality & Process Manager, Nokia Siemens Networks
11.30 Creating a Business Excellence Framework: Sustaining process and organisational change
in the long-term 14.15 Advanced transformation: Combining IT and Business Process Re-engineering for
In this session, hear how Tata Motors has integrated their Business Excellence Framework sustainable change management
to ensure that process improvement, quality and change are sustained for the long-term. Following the previous BPM session, hear how Deutsche Bank has combined the power of
You will hear: IT and process improvement for a sustainable transformation approach. Discover how to:
4 How to drive a sustainable model for complete Business Process Excellence: Moving 4 Create a holistic approach to BPM: Bringing together Business Process Re-engineering,
from short-term wins and quick fix solutions to a long-term improvement business BPM and workflow management with IT automation
excellence framework 4 Create a sustainable business architecture for service delivery
4 Linking the Business Excellence delivery model with process improvement techniques: 4 Use BPM and workflow platforms to feed real-time and accurate data into Lean and
Connecting the dots to help sustain change and best practice once the initial improvement programmes
implementation and step change improvements have been completed Ranganathan Krishnan, Director - Change Management - Finance Service Centre at DBOI
4 The importance of leadership in driving a complete vision and model for Business Global Services Private Limited (Deutsche Bank Group)
Excellence: The Tata story and how to engage your leadership
+971 4 364 2975 +971 4 363 1938 enquiry@iqpc.ae www.processexcellenceindia.com

6. 15.00 Networking and Refreshments 13.30 – 17.30
Corporate Leaders Boardroom EXCLUSIVE
15.45 Beyond Productivity: Risk Management in Process Transformation EXECUTIVE
4 Solidifying your approach to classic risk management through the application of Driving India’s competitive advantage: Inspiring CONTENT
‘process based risk management’ Leadership and Operational Excellence in Indian Business
4 Bridging the gap between people and process to ensure that process change does
not leave gaps in performance or adverse risks to the business delivery capabilities
4 Creating a strategy for strategic risk management: Defining and prioritising critical risk
EXECUTIVE • EXCLUSIVE •
based concerns within the business strategy and monitoring how your key processes
impact these outcomes
STRATEGIC
4 Integrating risk and process/quality management strategies for a next generation In the past decade India and its businesses have grown
model for complete Business Excellence from strength to strength, however in today’s global
4 Using quantitative analysis to measure levels of tactical and strategic process risk climate and with the rising costs, how do regional business
Sumeet Singhal, VP Customer Service, Enterprise Business, Tata Teleservices leaders need to adapt to drive a continued competitive
business model?
16.30 Going end-to-end: Stepping beyond improvement to an end-to-end process and delivery 4 Can productivity and cheaper resource continue to
framework be a valid proposition for global businesses to continue
4 What does a true end-to-end process framework look like: What lessons can wider to invest in the region and its business sector?
industries learn from the logistics sector and their experience into complete value 4 With rising GDP and local salaries year on year
chain management? can cost savings continue to be the driver for local
4 Strategies for creating flow throughout a complex organisational structure for a true business?
approach to end-to-end process delivery: strategies, delivery models, people and 4 What needs to be done to ensure the continued
tools enhancement of the level of talent in the area?
4 Addressing the challenges of applying end-to-end process management in an 4 How can innovation be fostered to ensure that Indian
organisation where many processes are out of your immediate control and within a businesses remain cutting edge?
decentralised global framework
Varun Kulshreshtha, Chief Process Officer, Damco To address these critical leadership issues, the PEX Network
Discussion facilitated by:
invite key business executives to forge a collaborative
17.15 General Session Closing Summary from the PEX Network leadership model with the 2011 Corporate Leaders
Pankaj Aggarwal,
Boardroom.
Regional CEO/Director,
Indus Towers Limited
Structured executive discussions will be based around
how leaders can leverage Business and Operational
Pritash Mathur, COO
Excellence strategies to become better, faster, quicker
Wealth Management,
and cheaper…
Credit Suisse
4 Discussion topic 1: Delivering maximum impact on the
Rajeev Jain, Director, HP
P&L
Business Services
4 Discussion topic 2: Prioritising Customer Satisfaction
and Creating Service Value
Varun Kulshreshtha, Chief
4 Discussion topic 3: The potential for leveraging Business
Process Officer, Damco
Process Excellence to drive a competitive market
proposition
Ranga Rangarajan, MD
4 Discussion topic 4: Creating a successful Global
- Head of Ops, Nomura
Delivery Model -What does this look like?
Services India
Afternoon Meeting Agenda: 12th September By Invitation only for CXO and
13.30: Registration and leader-to-leader networking Executive leaders – please
“In today’s ever changing business landscape and the shadow of recession, the Process
Excellence Awards can only gain more prominence. They highlight and recognize the continual 13.45: Introduction to Corporate Leadership Meeting email Megan James at
efforts of successful organizations who still talk “profit” and “growth”, using innovative cost cutting agenda and objectives by Megan James, PEX Network enquire@PEXNetwork.com for
methods whilst simultaneously boosting efficiencies and delighting their customers.” 14.00 - 17.30: Structured discussions more information
Murtaza Poonawala, Head Business Excellence, State Street Syntel Services Pvt Ltd
+971 4 364 2975 +971 4 363 1938 enquiry@iqpc.ae www.processexcellenceindia.com

7. Brought to you by IQPC’s Global Process Excelllence Network Who Should attend?
Presented by: The Summit is primarily designed as a cross industry opportunity for sharing best practice
Website: www.processexcellencenetwork.com – inspiring innovation from your peers standardised approaches and biggest success stories. Key
Phone: +44(0)207 368 9300 attendance is expected from:
Become a member of Process Excellence Network and receive 4 IT & ITes 4 Manufacturing 4 Telecommunications
complimentary access to resources that will keep you at the 4 Financial Services 4 BPO & KPO providers
forefront of industry change. You will receive access to our 4 Retail 4 Energy
growing library of multi-media presentations from industry leaders, an email newsletter
updating you on new content that has been added, free aggregated news feed from Bringing together leaders in Business Process Excellence the 2 days are designed to offer value to
the following profiles of attendee:
over 1000 global news sources tracking your industry and special member only discounts on
events. C-suite: PEX & Quality titles:
4 COO 4 VP/Head of/Director Quality (Global/
Become a member here: www.processexcellencenetwork.com/join.cfm 4 CEO Corporate Quality)
4 MD 4 Head of Business Excellence
4 General Manager 4 Head of Business Transformation
Process Excellence Network 4 Head of Business Process Re-engineering
Functional/business lead job titles: 4 Head of Process Excellence
Process Excellence Network; division of http://www.sixsigmaiq.com/about-iqpc.cfm IQPC, 4 Director Global Business Services 4 Head of Organisational Effectiveness
provides access to relevant and timely content for Process Excellence practitioners worldwide. 4 VP Operations 4 Head of Lean Six Sigma
Providing critical knowledge on the development of Process Excellence and with over 40,000 4 Head of Manufacturing 4 MBB
global members, we provide the forum where key industry experts and organizations share their 4 BB
experience, knowledge and tools, and your practitioner peers connect with one another all over
the world.
Previous companies attending IQPC’s Global Process Excellence
With over 13 year’s of Process Excellence globally, the Lean Six Sigma & Process Improvement
Summit India forms part of IQPC’s Global Summit & Awards Series.
Summits include:
ABB Ltd CAT HP SCA Packaging
With our renowned history for quality face-to-face events, the Summit is guaranteed to providing Alcatel Lucent Coca Cola HSBC Shell
you with a unique forum to benchmark and share best practices with your global and local
peers. Focusing on enabling leaders to optimise revenue, customer satisfaction, innovation and
Alstom Power Credit Suisse ICICI SKF
productivity through a culture of Business Excellence you’ll be able to refine your approach for Amazon Danone JP Morgan Statoil
optimal business results. American Express Dell Keybank TATA Industries
ASDA Deutsche Post/ Lockheed Martin Telefonica
Our history and feedback from the community speaks for itself: Astrazeneca DHL Lufthansa Tesco
AT&T Diageo Merck Toyota
Tony Morgan, IBM - “Excellent group of speakers with lots of energy. Will be of great help, support Aviva EADs Mearsk Line UBS
with our Lean Six Sigma Journey” AXA Ecolab Morningstar Unicredit
Avery Dennison EFQM Motorola Unilever
Stephen Curliffe, GMC - “I have always gone away knowing I have learned something, been
inspired and re-energised” Bank of America Eriksson National Australia United Health
Bank of New York Firstsource Bank Group
Alex Buetow, Arqiva - “Enjoyable, informative and I leave with ideas to act upon!” Mellon Solutions Nestle UPS
Barclaycard France Telecom Nissan US Navy
Caroline Holyhead, Bank of New York Mellon - “You are not alone, the challenges you face have Barclays GE Consumer Nokia Siemens Virgin Media
been faced before! This event helps you find some possible answers!”
Best Buy Finance Novartis Vodafone
BMW General Motors Pfizer Volvo
BP GKN P&G Wells Fargo
British Airways Glaxo Smith Kline Reliance Industries Whirlpool
Carphone Google Raytheon Xerox
Warehouse Heinz Renault Zurich Insurance
+971 4 364 2975 +971 4 363 1938 enquiry@iqpc.ae www.processexcellenceindia.com

8. SPONSORS AND PARTNERS Exhibitors
Knowledge Partners LSSE
Website: www.LeanSixSigmaExperts.com
BMGI India LSSE – Lean Six Sigma Experts are your one stop shop for all your Lean, Six Sigma
Website: www.bmgindia.com and other Continuous Improvement needs. Apart from Lean Six Sigma Training
Breakthrough Management Group International (BMGI), a global and Consulting, LSSE offers Recruiting Services for hiring Lean Six Sigma professionals and Custom
consulting firm, partners organizations transform their business Software solutions to support your Continuous Improvement journey. LSSE guarantees all of their services
performance with a strong focus on delivering results. BMGI enables unconditionally. No matter where your organization is in the Continuous Improvement journey, LSSE
UNLOCKING POTENTIAL. DELIVERING RESULTS businesses solve innovation, strategic, process and organizational offers solutions to take your organization to the next level.
transformation problems. Headquartered in the US, BMGI has developed a loyal clientele that today
exceeds 200 active clients comprising more than 400 engagements delivered by about 200 full-time General Enquires Contact Details
consultants spread across offices across the globe. BMGI has partnered with organizations in various Lean Six Sigma Experts Corp.
stages of their business life cycles and has delivered cumulative benefits to its clients worth several billion 7126 West Alaska Drive, #135, Lakewood, CO 80226, 720-945-9891
dollars with an ROI of 5:1 to 20:1. In India, BMGI is located in Mumbai. BMGI’s clients are leading Fortune General Enquires: info@leansixsigmaexperts.com
1000 Global companies and leading Indian companies from diverse industries such as financial services, Consulting: consulting@leansixsigmaexperts.com
IT/ITES, airlines, chemicals, FMCG, discrete manufacturing, telecommunications, petrochemical, textiles, Training: training@leansixsigmaexperts.com
biotechnology, healthcare & energy. Some of BMGI’s global clients include Hitachi, Siemens, Philips, Recruiting: recruiting@leansixsigmaexperts.com
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worked with clients including amongst others Asian Paints, Glaxo, Apollo Tyres, ITC, Kingfisher, Yes Bank
and Sudarshan Chemicals. Minitab
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Global 360 Minitab is the leading provider of quality improvement software. Our
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Global 360 helps organizations to better manage processes today and Six Sigma initiative around the world. Minitab also offers Quality Companion by Minitab™ for process
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Microsoft platform, our products enable customers to leverage and extend their Microsoft investments training services in North and South America, Europe, and Asia. Headquartered in
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direction and the hands-on implementation to guide cultural and organizational transformation. Learn
Magazine Partner: more about TBM Consulting Group and the TBM Lean Sigma Institute at 800-438-5535.
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