SaaStr Workshop Wednesday w/ Lucas Price, Yardstick
Money Saving
1. What can a managed service
offer you that nothing else can?
2. Each process improves the next one
With every process managed under one service, improvements are built on at every stage. All-inclusive
Service
Efficiency
Cost
Risk
service = lower costs = efficient processes = mitigated risks.
Supply Chain Management E Time
Job Requisition Custom Reporting
Consolidated Invoices Expense Tracking
Approval Quality Assurance Interview/Offer Candidate Sourcing
3. Makes life easier for everyone
Support needed at every stage can be easily accessed by anyone, through one point of contact – the
managed service provider. Greater coherence = smoother operations = peak performance.
Hiring Managers
Simple systems
Effective pipelining
Experienced and
dedicated support
Key Stakeholders
Accountability
Quality assurance
Management
information
Suppliers
Ability to farm
Quality assurance
Efficient payment
process
Candidates
Access to roles
Availability to support
Consistent approach
4. The benefits of multiple processes.
The simplicity of one.
You get the end results, not the administrative burden. Rigorous quality control at every stage by a
managed services provider = high quality candidates delivered to you.
Resource Planning
Requisitioning & Approval
Talent Acquisition
Screening & Selection
E-timesheets & Invoicing
ERP/HRIS
Consistent Approvals Auditable Process
VMS v ATS
Workflow Visibility Auditable Process
ERP/AP System
Consolidated Billing Single Invoice
Process Management &
Management
Integrated/Automated Feed Point
5. You could be saving more than you are
Save money where didn’t realise you were spending any. Invisible costs revealed through process transparency = tangible savings
achieved through process efficiency.
Pricing/Financial Demand Management Administration Process Improvements
Pay Rate Management
Supplier Fee Alignment
Supplier Negotiations-Buying Power
Hours to Days Conversions
Term Discounts
Gain Share/Shared Savings
Time & Expense Validation
Right-Skilling
Tenure Limit Policy
Temp to Perm Conversions
Over-time Management
Resource Forecasting
Decreased Time to Fill/Contribution
Volume Discounts-Reducing the Tail
Agreement Compliance
Speculative Supplier Management
Supplier Management
Supplier Payment Administration
Supplier Scorecards/Innovation
Timesheet Reconciliation
Expert Legal Support+
Record Auditing
Reporting
Purchase Order & Invoice Process
Dedicated Compliance Function
Speculative Candidate Screening
Expense Processing
Market Intelligence
Successful Implementation
Internal Communications
Availability of Data
Improved Time to Hire
Risk Mitigation & Indemnity
Supplier Relationship Management
Invoicing & Billing Process
Hard Cost Savings Soft Cost Savings
6. Your competitors are already enjoying its benefits
Market analysis shows that every year, more companies are opting for a managed service model. If
competitors are already making savings and optimising their processes, can you afford not to?
MSP Model Used to Manage the
Contingent Workforce1
[0000]
Energy/Clinical
Tech/Telecom
Manufacturing
Finance/Insurance
Retail/Consumer
Business Services
Healthcare
Gov’t/Education
Logistics
X
X
X
X
X
X
X
X
X
[0000]
X
X
X
X
X
X
X
X
X
12%
10%
8%
Implementation
2 Years
3 Years
4 Years
5 Years
Savings Achieved
Contingent Labour Management MSP Users Non-MSP
Year-over-year cost savings on
contingent labour spend
Time-to-fill an open requisition
Compliance to federal and
internal Labour policies
9%
9.0 Days%
52%
6%
12.5 Days%
48%
Source: Staffing Industry Analysts, Contingent Buyer Survey 1
Aberdeen Group, September 2009 2
Contingent Progress Performance2 Contingent Progress Performance2
7. Everything works the way it should
Every link in the supply chain is vetted to ensure maximum standards are
kept as a minimum requirement. Optimal compliance checks = optimal
compliance standards.
Risk Mitigation Areas MSP Services VMS Support Roles
Supplier Credentials Verification
Qualification verification
Reference checks
T&C Flow-down
Performance assessments
Standards for URU, background, aptitude,
employment and other checks
Enhanced checks available
Standard job descriptions/catalogues
Briefings on changing employment law
Tenure tracking (assignment and overall)
Performance Management
On and off boarding programs
Site inspections
Safety training via on-boarding
Safety manuals
Training
Contract Credentials Verification
Employee Classification (AWR)
Co-Employment
Safety Compliance
Records of action completion
Audit reports
Permissions tied to supplier
profiles
Records of action completion
Audit reports
Job description library
Classification records
Records of action completion
Audit reports
Records of action completion
Audit reports
8. All these benefits combined for your company
While companies may enjoy one or two of these benefits in isolation, a managed service gives you
access to them all. Everything you need = all in one place.
Cost Reductions
Hard cost savings
Rate standardisation
Leveraged buying power
Sophisticated
commercial model
Visibility of spend
Increased productivity
Reduced resource overhead
Reduce cycle time
Quality Improvements
Single point accountability
Dedicated expertise
Reduce time to hire
Guarantee satisfaction
Supplier relationships
Candidate care
– Arrival calls for the first day
“starts”
– Quality assurance process,
with quality checks
conducted during the 2nd
day after the first week and
at monthly intervals
thereafter
– Customised orientation for
associates engaged
Response Commitment
Compliance with proposed
SLA’s and KPI’s
Formal escalation process
Real-time reporting
Streamlined
Monitoring of SLA’s
Monthly reporting
– Order cycle time
– Temporary performance
– Issues response
– Billing accuracy
Quarterly business reviews
Ad-hoc / customised
reporting
9. Interested in finding out the specific benefits your company could enjoy? Please feel free to contact our advisors:
enquiries@guidantgroup.com
Tel: +44 (0) 203 096 4450
www. guidantgroup.com