PeopleSoft FSCM & HCM 9.1 Upgrade for a fortune 500 health insurance provider

1. Case Study PeopleSoft
PeopleSoft FSCM & HCM 9.1 Upgrade for a fortune 500 health insurance provider
Client Overview
Our client is a global independent health insurance provider with a turnover in excess of GBP 7 billion employing nearly 52,000 people across the world. Its
operations cover the UK, Australia, Spain, New Zealand, USA, Hong Kong, Thailand, Saudi Arabia, India, China, and Latin America.
Business Needs
To maintain its industry leadership position, the client decided to upgrade its existing version Business Benefits
of PeopleSoft FSCM and HCM applications. The opportunity to retire unwieldy customizations, • Higher efficiency through simplified and
expand the application footprint, and prevent decay into fragmented systems, combined with unified business processes.
Oracle’s discontinuation of support for older PeopleSoft versions, were key drivers in the client’s • A custom bolt-on vendor management
decision to upgrade to PeopleSoft v9.1. system that mapped to existing
workflows and interfaced with the
Scope PeopleSoft-delivered vendor manage
Our task, at Hexaware, was to upgrade the current applications from PeopleSoft FSCM v8.8 and ment module.
PeopleSoft HCM v8.9 to their respective 9.1 versions. We needed to appraise the out-of-the-box • Retired a high proportion of customiza
functionality available in v9.1 and implement these based on business benefits to the client. It also tions by leveraging product-based best
included the deployment of Enterprise Portal v9.1 for a more responsive, user-friendly, and easier practice processes and functionality in
to manage interface. PeopleSoft v9.1.
• Reduced the total cost of ownership
Challenges (TCO) for PeopleSoft applications by
• An extremely aggressive target go-live date. simplifying support with the upgrade.
• Development of a customized bolt-on module for vendor management to mirror the client’s • Improved access to Peoplesoft
vendor management workflows. applications through a user-friendly
• A lack of documentation making it difficult to understand the existing system. portal interface by using Enterprise
• Re-engineering customizations on MSS to fit into functionality in the Approval Workflow Engine Portal v9.1.
(AWE) in PeopleSoft v9.1. • Facilitated cross-application use by
• Coordinating with third-party DBA administrators who operated remotely. integrating PeopleSoft applications.
• Delayed inputs on keep-drop decisions going well into the Hexaware Integration Testing (HIT) • Enabled multi-language support in
phase. English and Spanish.
• Made a global rollout possible as a
Solution result of migration to Unicode.
Hexaware initiated the project with a focus on expanding the upgraded application’s footprint • Consistent online training material for
by eliminating fragmented customizations from the past. Beginning with a comprehensive all 9.1 modules.
requirements gathering process, we then went on to recommend an upgrade approach, end state
architecture design, keep drop decisions matrix, robust test strategy, and an implementation plan.
Using our proprietary SPEED methodology, Hexaware implemented the upgrades on
PeopleSoft FSCM v8.8 and PeopleSoft HCM v8.9 bringing both applications to v9.1 using
Oracle-recommended tools.
By keeping key members of the client’s IT involved throughout the upgrade process, Hexaware
enabled a smooth transition to PeopleSoft v9.1. A robust testing process ensured that systems
were fully ready on the go-live date with minimum downtime while a comprehensive training
program helped users get accustomed to the new application and interface.
Technology Enviroment
PeopleSoft Financials and Supply Chain Management Version 8.9, PeopleTools Version 8.48,
Oracle 10g, SQR, Crystal Reports 9.
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