Business Success Program Modules

1. Business Success Program
The key to future success for business in Vietnam is to prepare for International standards coming in
with every new international company. Current success does not mean future success. Those that have
vision and foresight will begin to develop their business and employees to these new standards NOW
and at the same time incorporate local knowledge and expertise.
If you don’t have international standard level trainers within your organisation, the next best thing is to
acquire international standard training programs. Those that wait or don’t make smart decisions NOW
will suffer a slow and steady decline in business as the entire Vietnamese market changes in line with
global development.
Look at some examples in Vietnam now such as international banks being opened during lunch hours
when customers need them, retailers with staff who can assist customers and actually sell rather than
take orders, international general businesses adopting best practice service and sales standards and
human resources development initiatives.
The program offered spans all areas of business such as human resource development, sales,
management and administration. It is applicable to any business and can be tailored to the unique
aspects and functions of the organisation.
Objectives
Increase staff and management productivity
Increase business profitability
Decrease staff and management turnover
Increase motivation within the business
Increase staff and management business skills
Cost
All 28 modules (delivered in adjustable English word format) 30,000,000 vnd
Individual modules (minimum of 5) 3.000,000 vnd each
Extras
1 Day in-house assistance for business trainer 2,500,000
English to Vietnamese translation 15, 000, 000
Delivery of training by our trainers 5,000,000 per module

2. Administrative Support
Workshop Objectives
By the end of this workshop, you will be able to:
Get Yourself Organised
Manage your time
Deliver task on schedule
Improve your Communication Skills
Improve your Non-Verbal Communication Skills
Assert yourself
Influence effectively
Build professional working relationships
Have a comfortable working environment
Deal with stress

3. Anger Management
Workshop Objectives
By the end of this workshop, you should be able to:
Understand anger dynamics.
Understand the myths of anger.
Know the right and wrong ways of dealing with anger.
Know techniques in controlling anger.
See differences between objective and subjective language.
Know tips in identifying the problem.
Express a feeling or position using I-messages.
How to making a disagreement constructive.
Understand hot buttons and personal anger dynamics.
Understand the alter, avoid and accept response to anger.

4. Business Etiquette
Workshop Objectives
By the end of this workshop, participants should be able to:
Identify what business etiquette is and why it’s important.
Network with confidence.
Present themselves professionally.
Understand the importance of dress codes and what they mean.
Understand how to use a business card effectively.
Remember names easily.
How to conduct themselves at a business lunch.
Understand basic guidelines regarding, grammar standards in all written communication.
Understand telephone etiquette.
Understand the benefits of international etiquette.

5. Business Writing
Workshop Objectives
By the end of this workshop, you should be able to:
Understand the basic structure required of business ‘artefacts’ - agendas, email, letters,
business cases, proposals, reports.
Understand the function/purpose of all of the above.
Utilise the tips and techniques provided here to determine an appropriate structure to use for
your business artefacts in different situations.
Define proofreading and understand the techniques in improving proofreading skills.
Define peer review and list ways peer review can help improve business writing skills.
Notice (and correct) common spelling and grammar issues in business writing.
List guidelines in printing and publishing business writing.

6. Coaching & Mentoring
Workshop Objectives
We have 12 objectives that will allow us to achieve the overall goal of becoming better coaches.
Here are our learning objectives for today:
Identify the difference between mentoring and coaching,
Understand the GROW model.
Identify and set appropriate goals using the SMART method of setting goals.
Understand how to identify the current state or reality of your employee’s situation.
Identify the steps needed in defining options for your employee
Understand how to create a preliminary plan.
Finalise a plan or wrap it up motivating your employee to work within them.
Identify the benefits of fostering trust with your employee.
Identify the steps in giving effective feedback.
Identify and overcome obstacles that hinder the growth and development of your employee.
Identify the end and how to transition your employee to other growth opportunities.
How to use both mentoring and coaching to enable long-term development through a positive
relationship with your employee.

7. Communication
Strategies
Workshop Objectives
By the end of this workshop, participants should be able to:
Understand what communication is
Understand the different ways communication takes place
Overcome communication blockages
Make the most of non-verbal and paraverbal communication
Understand and utilise the STAR method
Listen actively and effectively
Ask good questions
Use appreciative inquiry as a communication tool
Using the SPEAC Method
Establish common ground with others

8. Creative Problem Solving
Workshop Objectives
By the end of this workshop, you will understand how to:
Recognise problems and understand the creative problem solving process
Indentify types of information to investigate and key questions to ask
Ascertain the importance of correctly defining a problem
Use four different problem definition tools
Write solid problem statements
Apply basic brainstorming tools to generate ideas for solutions
Successfully utilise idea generating tools, such as affinity diagrams, word chaining, the box
method, the six thinking hats, and the blink method
Assess potential solutions against criteria of cost/benefit analysis
Perform a final analysis for successful solution selection
Be aware of the roles that intuition and fact play in solution selection
Understand the need to refine the shortlist and the importance of redefining it
Successfully identify the tasks and resources required to implement the solutions
Conduct a solutions reality check
Conduct post solution implementation checks to celebrate successes and identify improvements

9. Customer Service
Objectives for this Workshop
By the end of this workshop, you will have learned:
What Customer Service is.
How your attitude affects customers.
How to identify and address the needs of your customers.
How using excellent customer service can generate return business.
How to build good will.
How to provide customer service over the phone.
How online tools can aid customer service.
How to deal with difficult customers.

10. Effective Conflict
Resolution
Workshop Objectives
At the end of this workshop, participants should:
Understand what conflict and effective conflict resolution means.
Understand all six phases of the conflict resolution process.
Understand the five main styles of conflict resolution.
Be able to adapt the process for all types of conflicts.
Be able to break out parts of the process and use those tools to prevent conflict.
Be able to use basic communication tools, such as the agreement frame and open questions.
Be able to use basic anger and stress management techniques.

11. The Effective Supervisor
Workshop Objectives
By the end of this workshop, you should be able to:
Define requirements for required work.
Set the expectations for your staff.
Establish SMART goals for yourself.
Help your staff set SMART goals.
Learn to delegate appropriately.
Provide effective feedback to your staff.
Utilise effective time management techniques.
Perform effective conflict resolution.
Understand how to manage effectively in different situations.
Understand what a new supervisor needs to become an effective supervisor.

12. Managing Human
Resources
Workshop Objectives
By the end of this workshop, participants will be able to:
Describe different aspects of Human Resource Management
Define Human Resources Management terms
Recruit, interview, and retain employees
Follow up effectively new employees
Be an advocate for your employees’ health and safety
Provide articulate feedback to employees
Correctly manage situations requiring discipline and termination
Evaluate some of the strengths and opportunities for Human Resources in your own workplace

13. Leadership & Influence
Workshop Objectives
By the end of this workshop, participants will be able to:
Understand what leadership means.
Explain the Great Man Theory.
Explain the Trait Theory.
Understand Transformational Leadership.
Understand how to adapt your leadership styles for the people you lead.
Understand leading by Directing
Understand leading by Coaching
Understand leading by Participating
Understand leading by Delegating
Kouzes and Posner
Conduct a personal inventory
Create an action plan
Establish personal goals

14. Managing Change
Workshop Objectives
By the end of this workshop, you should be able to:
List the steps necessary for preparing a change strategy
Describe the WIFM – the individual motivators for change
Relate the five dimensions of the ADKAR model for understanding change
Use needed components to develop change management and communications plans
Employ strategies for gathering data
Utilise methods for leading change project status meeting and celebrating success
Describe the four states of Appreciative Inquiry, its purposes, and sample uses in case studies
Use strategies for aligning people with a change
Describe the importance of resiliency in the context of change
Explain the importance of flexibility in the context of change

15. Managing Stress
Workshop Objectives
By the end of this workshop, participants will be able to:
Identify the best approach to a stressful situation (Alter, Avoid, or Accept)
Understand what lifestyle elements you can change to reduce stress
Reduce stress Using routines
How to use environmental and physical relaxation techniques
How to cope with major events
Use a stress log to identify stress and create a plan to reduce them

16. Motivating Your
Employees
Workshop Objectives
By the end of this workshop, participants should be able to:
Define motivation, and what part they play
Realise the importance of Employee Motivation
Understand methods of Employee Motivation
Understand the theories which pertain to Employee Motivation – with particular reference to
psychology
Recognise different personality types and how they fit into a plan for Employee Motivation.
Setting SMART and defined goals.
Understand how to maintain motivation in themselves and their employees.

17. Personal Productivity
Workshop Objectives
By the end of this workshop, you should be able to:
Analyse and refocus for more productive outcomes.
Techniques that will engender self discipline and respect for yourself and from others.
Adapt to impromptu requests and learn to say no when required.
Attend to your needs promptly and efficiently.
Become more organised in your daily life.
How to develop a more sharing and accepting attitude to others.

18. Proposal Writing
Workshop Objectives
By the end of this workshop, you should be able to:
Understand the basic requirements for developing a proposal.
Follow the approach provided to help develop focused, high-quality proposals.
Utilise the tips and techniques to determine an appropriate structure to use for your proposals
in different situations.
Make good use of illustrations in your proposals.
Define proofreading and understand the techniques in improving proofreading skills.
Define peer review and list ways peer review can help improve your proposals.
Notice (and correct) common spelling and grammar issues in your proposal writing.
List guidelines in printing and publishing your proposal.

19. Public Speaking
Workshop Objectives
By the end of this workshop, participants will be able to:
Identify the different types of public speaking opportunities
Identify your message
Write a speech
Use humour effectively
Deal with criticism
Overcome nervousness
Deliver a speech
Handle questions change the pace based on the audience’s reactions.

20. Sales Fundamentals
Workshop Objectives
Research and everyday life demonstrates that having clear measurable goals are important. If we make
sure these goals are kept at the core of any learning experience, the learning occurs more easily and
rapidly. With that in mind, let’s take a look at our goals for today.
By the end of this workshop, participants will be able to:
Understand the language of sales
Prepare for a sales opportunity
Begin the discussion on the right foot
Make an effective pitch
Handle objections
Seal the deal
Follow up on sales
Set sales goals
Manage sales data
Use a prospect board

21. Team Building &
Teamwork
Workshop Objectives
By the end of this workshop, you should be able to:
Understand the concept of a team, and how to monitor success.
Explain the four phases of the Tuckman team development model.
Understand the three types of teams.
Describe actions to take as a leader – and as a follower for each of the four phases (Forming,
Storming, Norming and Performing).
Understand the benefits and disadvantages of various team-building activities.
Describe several team-building activities that you can use, and in what settings.
Follow strategies for setting and leading team meetings.
Detail problem-solving strategies using the Six Thinking Hats model -- and one consensus-
building approach to solving team problems.
List actions to do -- and those to avoid -- when encouraging teamwork.

22. Team Proposal Writing
Workshop Objectives
By the end of this workshop, you should be able to:
Understand the basic requirements for developing a proposal.
Follow the approach provided to help develop focused, high-quality proposals.
Understand how to structure a team and manage the process.
Utilise the tips and techniques to determine an appropriate structure to use for your proposals
in different situations.
Make good use of illustrations in your proposals.
Define proofreading and understand the techniques in improving proofreading skills.
Define peer review and list ways peer review can help improve your proposals.
Notice (and correct) common spelling and grammar issues in your proposal writing.
List guidelines in printing and publishing your proposal.

23. The Effective Negotiator
Workshop Objectives
Research has consistently demonstrated that when clear goals are associated with learning that the
learning occurs more easily and rapidly. With that in mind, let’s review our goals for today.
By the end of this workshop, participants will be able to:
Understand the basic types of negotiations and the phases required for success.
Understand the concepts: WATNA, BATNA, WAP, and ZOPA
Complete the groundwork for negotiation
Identify what information to share and what to keep to yourself
Basic bargaining techniques
Identifying mutual gain strategies
Reach consensus and set the terms of agreement
Deal with personal attacks and other difficult issues
How to use negotiating processes in our everyday life
How to negotiate on behalf of someone else

24. The Inspiring Presenter
Workshop Objectives
Research has consistently demonstrated that when clear goals are associated with learning that the
learning occurs more easily and rapidly. With that in mind, let’s review our goals for today.
By the end of this workshop, participants will be able to:
Prepare your message, perform a needs analysis
Different presentation delivery methods
Verbal and non-verbal communication skills
Deal with nervousness
How to get the most from flip charts
How use PowerPoint presentations
How the white board can add to your presentation
Understand how humour, questions, and discussions go hand in hand with presenting.
Learn some killer moves.

25. Effective Time
Management
Workshop Objectives
By the end of this workshop, you should be able to:
Plan and prioritise daily activities efficiently and in a productive manner.
Triumph over procrastination.
Effectively deal with crises.
Organise your workspace and workflow.
Efficiently delegate.
Ritualise your workload.
Plan effective meetings.

26. Train the Trainer
Workshop Objectives
By the end of this workshop, you should be able to:
Identified the value of training and how it helps individuals and organisations
Explored different learning styles of individuals and various learning theories
Evaluate how to design a training course
Learned the main do's and don'ts of delivering a successful course
Practiced preparing and delivering short presentations on course
Received feedback and advice from the trainer and peers
Prepared an action plan for your continued improvement as a trainer

27. Workplace Diversity
Workshop Objectives
Research and everyday life demonstrates that having clear measurable goals are important. If we make
sure these goals are kept at the core of any learning experience, the learning occurs more easily and
rapidly. With that in mind, let’s take a look at our goals for today.
By the end of this workshop, you should be able to:
Define workplace diversity
Identify the difference between stereotypes and biases
Understand how to remove barriers and encourage diversity for yourself and your social
community
Learn to listen as well as employ effective questioning techniques
Understand the importance of body language
Learn how to encourage diversity in the workplace, and prevent discrimination
Manage personal complaints
Understand the role of a line manager when dealing with a discrimination complaint
Understand the process an organisation must follow to receive and respond to a complaint
Deal with a discriminatory employee

28. Workshop Facilitator
Workshop Objectives
By the end of this workshop, you should be able to:
Understand what facilitation means
Implement the three phases of workshop facilitation
Use effectively open questions
Utilise body language skills
Utilise personality typing methods

29. Health & Safety in the
Workplace
Why Have a Workplace Health & Safety Program?
Taking risks is part of running a business, particularly for small business owners. You take risks in product
development, marketing, and advertising in order to stay competitive. But there are some risks that
should never be taken. One of these is risking the health and safety of those who work for you.
Preventing Losses
If you want to reduce the costs and risks associated with workplace injuries, illnesses, and fatalities, you
should place as much emphasis on health and safety issues as other management issues such as
production, sales, and quality control.
Establishing a health and safety management plan helps you do this, because in developing the plan you
identify what has to be done to promote the health and safety of your workers. In the process, you
outline policies and procedures to achieve your health and safety goals.
What is a health and safety Program?
There are seven essential elements to a successful health and safety management plan:
1. Management commitment
2. Labour and management accountability
3. Employee involvement
4. Hazard identification and control
5. Incident/accident investigation
6. Worker Training
7. Periodic plan evaluation
Your health and safety management plan should be in writing and include policies and procedures.
However, an effective health and safety management plan is more than a written plan that sits on a
shelf. It should be incorporated into every aspect of the way business is done. In effect, the only way to
work is safely.