1. 20
pr
op sen
e
er ta
at tio
or ns
Driving key business assets through combating fraud
and ensuring effective revenue assurance programmes 83%
operator
21st-23rd March 2011 • Holiday Inn Regents Park, London attendance
in 2010
Key contributions from more
than 30 experts speakers including:
Michalis Mavis, Maryna Kopylenko,
Chairman, Revenue Assurance Manager,
Hellenic Fraud Forum LLC Astelit
Don't miss this
vital opportunity to: Jose Ruiz-Canela, Adam Falus,
Director of Risk Management, Senior Head of Fraud Management,
Learn how to incorporate Fraud Telefónica T-Mobile Czech Republic
Management and Revenue
Assurance strategies into new Stefano de Rossi, Edwin Hanke,
Fraud and Risk Intelligence Director, Revenue Assurance Director,
product and service launches Telecom Italia BT Wholesale
Gather key intelligence on the
David Maxwell, Raul Mangalindan,
latest fraud detection systems Fraud Forum Director, Fraud Director,
GSMA Bell Canada
Hear the latest issues in terms of
regulation and security systems
Share experience through WO R K SHOPS – MONDAY 21ST MARCH 2011
operators’ case studies
MASTERCLASS 1 - MORNING SESSION
Network and brainstorm with your Convergence: Examining the role of multi-service
peers and competitors environments on fraud management programmes
Silver Sponsor: MASTERCLASS 2 - AFTERNOON SESSION
Social Networks: Understanding the potential
fraud issues facing telecom operators
Led by Michalis Mavis - Hellenic Fraud Forum Chairman
To register please call +44 (0)20 7017 7483 or email registrations@iir-telecoms.com
www.iir-telecoms.com/fraudrev
2. Provides new ideas for
upcoming risk trends and innovative
approaches from your peers
Orange @ Telecoms Fraud & Risk
21st-23rd March 2011 • Holiday Inn Regents Park, London
PRE- CONFERENCE MA STERCLA SSES Monday 21st March 2011
MORNING SESSION AFTERNOON SESSION
CONVERGENCE: Examining the role of SOCIAL NETWORKS: Understanding
multi-service environments on fraud the potential fraud issues facing
management programmes telecom operators
9:00 Registration 14:00 Examining the role of social networks in
telecom fraud
9:30 Convergent network services to customers: • What are the potential issues facing the telecom industry
implications in terms of fraud and revenue through social networks?
assurance • How is confidential information gathered?
• How can social networks be utilised in fraud investigations?
• Issues for multi-service environment fraud
management programmes
• How to preserve revenues and retains customers 15:30 Afternoon Refreshments & Networking
• New business strategies, advanced systems and greater
co-operation between carriers 16:00 Business case of telecom fraud in fixed &
mobile networks. Opportunities and threats
10:30 Morning Refreshments & Networking of social networks
• Business case of telecom fraud in fixed and mobile services
11:00 Deregulation, convergence and fraud • Inter alia hacking of a mobile node/switch, prepaid
• To what extent does competition between operators to services fraud, bypass fraud, attacks to mobile
offer innovative products and services create new infrstructures, GPRS fraud, ways to manipulate-delete CDRs
vulnerabilities? and mobile commerce fraud.
• How do innovations in terms of convergence lead to • Case Studies: How different operators compare when
increasingly sophisticated types of fraud? dealing with fraudsters
• Resale of network services and new developments: • The dangers of social networks to corporate security and
opportunities and threats for businesses personal privacy
• Exploring different methods to protect you and your business
13:00 Networking Lunch • Understanding the opportunities of social networks in fraud
investigations
Innovations and new technologies now allow both traditional and new Michalis Mavis, Chairman, Hellenic Fraud Forum, Greece
communication services to be provided over many different networks. Key business
opportunities in the telcos market suggest that operators from the sectors affected 17:30 End of pre-conference workshop
by convergence are acting on the opportunities provided by technological advances
to enhance their traditional services and to branch out into new activities.
Michalis Mavis is the founder and first Chairman of EFTA
As the trend towards convergence widens, new issues related to fraud will have to (Hellenic Fraud Forum), that was established in the year 2000,
be analyzed and addressed to preserve revenues and retain customers. Today's by the major Telecom Operators in Greece (COSMOTE, OTE,
multi-service environment has created new vulnerabilities, which are being Vodafone and TIM) with the aim to fight telecommunications
exploited rapidly by increasingly sophisticated fraudsters. Successful fraud fraud and electronic crime amongst its members. He worked
management in today's challenging environment demands new business strategies, for OTE since 1977, from where he was voluntarily retired in
advanced systems and greater cooperation between carriers. Oct-2006, to work as independent consultant. In the past 7
years he worked as Head of OTE (Hellenic Telecom Organization) Security Audit and
Fraud Control Division. Mr. Mavis worked as telecom security engineer in NATO
Brussels between 1989-1993 and as Project Supervisor in EURESCOM (European
Institute for Research & Strategic Studies in Telecommunications) in Heidelberg
Germany between 1995-1999. He has been chairman of ETNO WG on Information
It is always great to share Security (ETNO=European Telecom Network Operators Association), national rep in
SOGIS (Senior Officials Group on Information Security a European Commission
experiences with colleagues working advisory group) and national member to ETSI TA & GA (Euroepan Telecom Standards
Institute Technical and General Assembly).
in different market environments, this
can trigger new ideas and out of the
box thinking, networking opportunity
is also an advantage
Head of Prevention, Magyar Telekom
Visit www.iir-telecoms.com/fraudrev Email registrations@iir-telecoms.com
3. SUMMIT DAY ONE - TUESDAY 22ND MARCH 2011
08:00 Registration and Morning Coffee 10:40 Morning refreshments and networking
08:50 Conference Welcome and Speed Networking 11:10 Assessing the security risk of GSM
• Introducing attack vectors on GSM networks and phones including active intercept
09:00 Opening remarks from the Chair
(IMSI catching), passive intercept (A5/1 decryption), and tracking attacks
Mark Johnson, Executive Chairman, The Risk Management Group • Demonstrating the large momentum in the open source and hacker
communities to simplify attacks on GSM; in particular: GSM decryption and
KEYNOTE: COMBATING FRAUD & ENSURING software attacks on base stations and handsets
SECURITY ACROSS THE TELECOMS ECOSYSTEM • Discussing the opportunity of achieving best-in-class security with simple
network tweaks
09:10 How to combine fraud management and revenue assurance: • Presenting a risk assessment of a potential GSM-based payment scheme
synergies to explore Merging the functions? The debate Karsten Nohl, Cryptographer and Security Researcher,
University of Virginia, USA
OPERATOR
• Understanding the operational processes to improve accuracy and maximise revenue
• Pinpointing the tools to manage the common denominators between the FM 11:40 Telecoms risk management: The value of a risk management
and RA functions
• Responding to the challenges combining FM and RA functions implies model in a changing environment
Andreas Manolis, Head of Fraud and Revenue Assurance, T-Mobile, UK • ERM guidelines: COSO II & ISO 31000
• Laws and recommendations: Telefónica’s Risk Management Model
OPERATOR
09:40 Bribery Act 2010 - impact on commercial organisations • Telecom market evolution: new threats and opportunities
• Understanding how the 2011 legislation will affect the way UK companies • New approach to Risk Management: more attention on external factors, more
carryout business dynamic analysis of risks and over a longer time frame
• Introducing a new criminal offence, "Corporate liability" for failing to prevent • Added value of a risk management model in telecoms: securing the profitability
bribery taking place. How will this impact your business? of operations and minimizing the financial impact of a multitude of threats
• Demonstrating "adequate procedures" in place to prevent bribery. How can this José Canela, Director of Risk Management, Telefónica, Spain
be implemented?
• Examining government guidelines for devising sufficient adequate procedures. 12:10 Keynote Panel & Q&A: How to ensure an effective Telecom
Andrew Fyfe, Detective Inspector, Fraud Department
City of London Police Economic Crime Directorate, UK • Main duties, responsibilities, tasks.
• Reacting to different cases
OPERATOR
10:10 Fraud and Security Risks in the Machine-to-Machine • How to organize the liaison persons in your company
(M2M) Environment • The role of top management. Cooperation with the legal department.
• Understanding the embedded mobile use cases in the health, automotive and Adam Falus, Senior Head of Fraud Management, T-Mobile, Czech Republic
utilities sectors Twan Engels, Revenue Assurance Auditor, Vodafone, Netherlands
• Assessing the new or increased risks introduced by M2M José Canela, Director of Risk Management, Telefónica, Spain
• Analysing the impact on roaming fraud prevention procedures / NRTRDE
12:45 Lunch
David Maxwell, Fraud Forum Director, GSMA, UK
STREAM A : FRAUD STREAM B: REVENUE ASSURANCE
Chair: Mark Johnson, Executive Chairman, The Risk Management Group Chair: Stefan Buliga, Revenue Assurance Manager, Rom Telecom, Romania
FRAUD PROCESSES, METHODS AND CLASSIFICATION STRATEGIES FOR REDUCING REVENUE LEAKAGE
14:00 The fraud fulcrum, balancing the commercial approach 14:00 Revenue Assurance strategy VS leakage and fraud
within the fraud prevention process • How to develop an effective RA strategy
OPERATOR
• Current fraud processes – commercial or enforcement bias • Incorporating RA strategy into the development and launch of new products
OPERATOR
• Creating a new strategy – eliminating profit from the fraudsters business and services
• Strategy design – including techniques of process design • Minimising revenue leakage in the long term by incorporating relevant information
• Balance the team – commercial, business or enforcement experience Twan Engels, Revenue Assurance Auditor, Vodafone Netherlands
• Using Intelligence – fraud risk assessment and detection models
Jason-Lane Sellers, Fraud Risk and Intelligence Manager, T-Mobile UK 14:30 Beyond the leaky bucket: the BT Wholesale experience
• Keeping revenue and gaining market shares
OPERATOR
14:30 Fraud Classification Framework Modeling • Driving business performance revenue assurance
• Why fraud classification is necessary? • Using revenue assurance to develop new performing services
• What is the classification model? Edwin Hanke, Revenue Assurance Director, BT Wholesale. UK
• Benefits of the model and how operators can use it to reduce fraud losses
Dale Youngs, Senior Manager Product Management, SUBEX 15:00 Methods to detect revenue loss from new generation/IP
network products and services
Methods to locate the fraudsters...
OPERATOR
15:00 • From traditional to next generation GSM
• Experience on how to locate fraudsters - using advanced techniques (artificial • Revenue leakage detection techniques
intelligence - neural network techniques, link analysis, telecom signatures) • Case study: Romtelecom
• Importance of CLI (Calling Line Identification) in telecom fraud detection and
Stefan Buliga, Revenue Assurance Manager, Rom Telecom, Romania
the ways it may be spoofed or manipulated.
Michalis Mavis, Chairman, Hellenic Fraud Forum, Greece 15:30 Afternoon refreshments
15:30 Afternoon refreshments REVENUE ASSURANCE BUSINESS OBJECTIVES
NEXT GENERATION FRAUD 16:00 Integration of the RA approach and methodology with
16:00 Terrorism, Cyber-laundering & Social Media Risks business objectives
• Formally integrating RA with other key assurance activities
OPERATOR
• How social media is evolving and what risks arise
• The exploitation of social media by informal investigators • Frequency of revenue risk assessments based on business environment
• Risks to identity via social media • How to help the RA function to increase visibility across the organization
• The potential for money-laundering via online games and establish RA as critical to all key decision-making.
Mark Johnson, Executive Chairman, Maryna Kopylenko, Revenue Assurance Manager,
The Risk Management Group, UK LLC Astelit, Ukraine
16:30 Enhancing the Resilience of Communications Networks – 16:30 How to leverage a business intelligence strategy to
ENISA’s Approach optimise revenue assurance
• EU Critical Information Infrastructure Protection Action Plan • Enhancing revenue assurance through business intelligence processes
• ENISA’s Program on Resilience and CIIP – The Good Practices guide • Identifying tools, data processing and systems to leverage your business
• Key Recommendations for Member States and Policy Makers intelligence strategy
• Cyber Europe 2010 – the First ever Pan European Exercise • Using BI to optimise revenue safeguard perspectives: customer satisfaction
Dr Evangelos Ouzounis, Manager of the Resilience and Critical and retention
Information Infrastructure Program, ENISA Visit www.iir-telecoms.com/fraudrev for further details
17:00 Assessing risks of smartphones 17:00 ROUNDTABLE: An alternative approach to revenue assurance
• Examining smartphones attacks vectors with new VAS (value added services) • Product Assurance as an alternative to RA: ensuring that customers are
OPERATOR
• Understanding hackers techniques and attacks provisioned correctly to maximise their revenue creation potential
• Evaluating mitigation measures • Overcoming the challenges associated with convergent billing of dissimilar
Ola Sjögren, Teliasonera, Sweden products handled by multiple systems and providers, both internal and external
17:30 Closing remarks from the Chair 17:45 End of Summit Day One
Visit www.iir-telecoms.com/fraudrev Email registrations@iir-telecoms.com
4. SUMMIT DAY TWO - WEDNESDAY 23RD MARCH 2011
8:50 Opening remarks from the Chair 11:00 Morning refreshments
Stefano de Rossi, Fraud and Risk Intelligence Director,
Telecom Italia, Italy 11:30 An effective RA strategy into new product development
• An overall business performance strategy
KEYNOTE: OPERATORS SHOWCASE
OPERATOR
• Cost and efficiency synergies in order to optimise the RA function
• Framing a map of control points for new products and services
9:00 The increasing threat of International Revenue Share Fraud Cliff McIntosh, BT Group Global Services Lead, UK
• What is IRSF?
OPERATOR
• How is it affecting telecoms operators worldwide
• A case study: Optimus Portugal 12:00 Fraud, Security and Revenue Assurance - How they can
Jose Carlos Sobreira Martins, Fraud Director, Optimus, Portugal impact Quality, Revenues and Image?
• Numbers hijacking and actions to be taken
9:30 Optimising Roaming fraud management • Faked Answer Supervision Services
• Implementing Near Real Time Roaming Data Exchange • Security and Network Management as part of Revenue Assurance actions.
OPERATOR
• Managing the information received from NRTDE to minimise the impact of Luiz Sousa Cardoso, Chairman,
roaming fraud Quality of Service Development Group – ITU
• Evaluating the potential impacts and benefits on operators
Adam Fallus, Senior Head of Fraud Management, 12:30 Keynote Panel: Q&A Session
T-Mobile, Czech Republic Delegates will have the opportunity to ask senior executives from the operator
community about their views on RA and how they plan to meet the future
10:00 Business solutions to fraud prevention and payment processes challenges of revenue losses.
• Fraud detection services to maximize safe transactions while minimizing clients’ Cliff McIntosh, BT Group Global Services Lead, UK
OPERATOR
exposure to fraud
Luiz Sousa Cardoso, Chairman,
• Effective payments processing solutions to ensure the lowest level of fraud risks
• Leverage customized solutions designed to meet the evolving risk management Quality of Service Development Group – ITU
needs of telecoms companies Stefano de Rossi, Fraud and Risk Intelligence Director,
ReD - Retail Decisions, UK Telecom Italia, Italy
10:30 Combating SIM-box fraud: Telecom Italia case study Adam Fallus, Senior Head of Fraud Management,
• SIM-box frauds to breach network security systems T-Mobile Czech Republic
OPERATOR
• Preventive measures and tools to detect SIM-box frauds: regulatory strategies
• Impacts of interconnection on revenue and customer quality of service 13:00 Networking Lunch
Stefano de Rossi, Fraud and Risk Intelligence Director, Telecom Italia, Italy
Francesco Magini, Risk, Fraud & Security Manager, Telecom Italia, Italy
STREAM A : FRAUD STREAM B: REVENUE ASSURANCE
Chair: Stefano de Rossi, Fraud and Risk Intelligence Director, Chair: Cliff McIntosh, BT Group Global Services Lead, UK
Telecom Italia, Italy
KEY ASSETS OF RA STRATEGIES
CONCERNS FOR THE END-USERS
14:00 Examining RA strategy possibilities
14:00 Bell Canada: Tackling contactless payments applications • How to adapt revenue leakage detection techniques to a growing market
• Examining the challenges encountered across the development and launch
OPERATOR
• The challenges of telcos and financial services
OPERATOR
• Studying Bell approach and best practices to security issues regarding of next generation telcos
contactless payment applications • Implementing integrated internal security policies and education processes
• Bringing together communications providers, financial bodies and authorities across all business units to mitigate risks from revenue leakage
Raul Mangalindan, Fraud Director, Bell Canada, Canada Hasan Fehmi Gencer, Fraud and Credit Risk Director, Avea, Turkey
14:40 Analysis of bill shocks 14:40 Evolving Challenges in revenue critical business
• How to detect BS to develop a rapid response support systems
OPERATOR
• The challenge of incorporating BS data into fraud management • Overview of process life cycle in an Orascom operational environment. Key
• Case study: Deutsche Telekom AG platforms include: mediation systems, Billing systems, Mobile Number
Joachim Mauerer, Deustche Telekom AG Consultant, Germany Portability, Interconnect systems and Data Warehouses
• Understanding the technical challenges and business risks associated with
OPERATOR
15:20 Afternoon refreshments& networking the launch of a new service
• Optimizing the business stream to improve the flow of revenue across
15:50 Fraudulent contracts, the growing problem of critical functional systems
subscription fraud • Establishing key guidelines and critical checkpoints through experience
• Sharing the experience when implementing e-subscription solutions minimizing revenue leakage
• How to combat fraudsters using false identities in order to purchase services • Monitoring and publishing vital system KPIs to senior management in
from operators with no intention to pay? graphical formats that encourage better understanding
• The challenges of organised subscription fraud require that mobile operators Suleman Khalique, Senior System Analyst: IT-Operations,
take a new approach to fraud detection Mobilink GSM, Pakistan
16:30 ROUNDTABLE: Preventing spoofing to protect customers 15:20 Afternoon refreshments & Networking
• Filtering, system configuration and monitoring strategies to avoid spoofing
• Examining the impact of spoofing on the customers’ experience 15:50 Measuring the additional value of prevention
• Studying the challenges of developing anti-spoofing strategies to combat • How to migrate customers to new systems with the minimum disruption
revenue loss to services
OPERATOR
• Understanding the key role of RA in ensuring migration accuracy
• Approaches to winning buy-in across the organization to the new systems
and processes
Very interesting summit with Paolo Reale, Billing Director, Telecom Italia, Italy
ROUNDTABLE: How the monetisation of bandwidth may
a lot of opportunities to share 16:30
affect RA and Fraud management?
knowledge and network • Benchmarking sessions to study the most effective way to detect revenue leakage
• Methodologies used to set effective KPIs
• Understanding techniques and systems to integrate revenue leakage
BT, UK detection within fraud management
17:00 Plenary session: Opening the perspective about Fraud and Revenue Assurance Employees – our strongest asset or our weakest link?
• Telecoms fraud, credit card fraud, the theft of customer information, identity theft, social engineering, software piracy on the increase.
• Simple human error, ignorance or omission at the roots of the fraud weaknesses and vulnerabilities.
• How to harness the support and assistance of every one of our employees and customers? Honesty and integrity as paramount effective assets to businesses.
Martin Smith, Chairman and Founder, The Security Company (International) Limited
17:35 Closing remarks from the Chair 17:45 Close of Summit
Visit www.iir-telecoms.com/fraudrev Email registrations@iir-telecoms.com
5. Who will you meet?
Based on attendance at IIR Fraud and Revenue Assurance event 2010.
I NDU STRY TY PES
I Operators ..............................83%
I Consultants ..............................4%
I Regulators ................................6%
21st-23rd March 2011 • Holiday Inn Regents Park, London I System Manufacturers............7%
The second edition for our successful flagship
event to share knowledge and network.
Global fraud accounted for US $150 billion in lost revenue for G EO G R A PHI CA L SPL I T
telecom operators in 2009. As communications network
I Western Europe ....................22%
becomes increasingly diversified and network security
I Southern Europe......................9%
continues to be a concern, operators and ultimately customers I Eastern Europe ......................33%
are increasingly vulnerable to fraudulent activities. I Scandinavia..............................6%
I Africa ........................................4%
In addition, globally and regionally, telecom operators are
I Middle East ............................22%
under pressure to minimise operating costs and maximise I Asia ..........................................4%
profits. As competition in the regional market continues to
increase with larger numbers of international operators
entering the market, this pressure will only keep increasing.
SI LVER SPONSOR
IIR’s Fraud Management and Revenue Assurance 2011
Retail Decisions (ReD) is a payment card issuer and a world leader in
Summit will provide you with a unique insight into the best fraud prevention and payment processing. A specialist supplier to the
practices in sharing, knowledge gathering and networking payments industry worldwide, ReD has over 20 years experience in
the fraud prevention market. Its blue-chip international clients come
for telecoms fraud and revenue assurance experts. This from the global telecommunications, retail, travel, petroleum, banking
and the broader e-commerce sectors.
multi-streamed event is an opportunity for you to meet your
ReD is a specialist supplier to the payments industry worldwide, and is a recognized industry leader with a
peers and competitors while discussing the biggest blue-chip international client base. Our services include fuel cards, fraud prevention, payment processing,
challenges in terms of fraud and revenue assurance prepaid cards and consulting. Our customers come from the telecommunications, retail, travel, petroleum,
banking and the broader e-commerce sectors.
management. Scrutinising the latest developments and ReD's international blue-chip clients include: Air China, Bloomingdale's, Boots, Coles, Esso, Fedex, FNB, Jet,
topics in the area, the event offers the chance to learn from Macy's, Preem, Sears, Shell, Shoprite, Target, Tesco, Texaco, Travelocity, T-Mobile, Wal-Mart, and Virgin Mobile.
exclusive operator case studies and meet leading industry The company has offices in Australia, China, Germany, South Africa, United Kingdom, and United States,
with representation in India, Korea, Japan, and South America.
specialists from around the world. You will be able to
explore how to cope with effective revenue assurance and A SSOCI ATE SPONSO R
fraud detection strategies.
Subex Limited is a leading global provider of Operations and
Business Support Systems (OSS/BSS) that empowers
communications service providers (CSPs) to achieve competitive
Key sessions include: advantage through Business Optimization and Service Agility -
thereby enabling them to better operational efficiency to deliver
enhanced service experiences to subscribers.
The company pioneered the concept of a Revenue Operations Center (ROC™) – a centralized approach that
Examine the Revenue Assurance strategies sustains profitable growth and financial health through coordinated operational control. Subex's product
that BT, Vodafone Group, Telefónica or portfolio powers the ROC and its best-in-class solutions enable new service creation, operational
transformation, subscriber-centric fulfilment, provisioning automation, revenue assurance, cost management,
T-Mobile have developed to combat fraud. data integrity management, fraud management and interconnect / inter-party settlement.
Subex's customers include 36 of the world's 72 biggest* telecommunications service providers. The company
has more than 300 installations across 70 countries.
Discover how Optimus Portugal deals with * Forbes’ Global 2000 list, 2009
the International Revenue Share fraud issue
II R TELECOMS SUPPO RT
to prevent revenue leakage.
Télécoms Sans Frontières was created in 1998 and is now the leading NGO specialised
Learn how Romcom, Deutsche Telekom, in emergency telecommunications. With bases in France, Thailand and Nicaragua, TSF
is ready to respond to breaking emergencies anywhere in the world within 48 hours.
Telecom Egypt, Bell Canada... are Since its creation, the NGO has intervened in over 55 countries, serving millions of
victims and over 500 NGOs and UN agencies. A member of the Emergency
implementing key methods and processes to Telecommunications Cluster, TSF is a designated “First Emergency Telecoms Responder”,
and is supported by some of the biggest telecommunications companies and
locate fraudsters and protect businesses. foundations worldwide.
MEDIA PARTNERS
Sponsorship and
SUPPORTING
Exhibition Opportunities ASSOCIATION:
For further details on sponsorship and exhibition
opportunities, please contact Russell Bacon at
rbacon@iir-telecoms.com or call +44 (0)20 7017 7104
If you are interested in speaking opportunities
available please contact Ludivine Labussière at Very useful summit with great
llabussiere@iir-telecoms.com or call +44 (0)20 7017 5076 benefits and sharing experiences.
Head of Fraud and Revenue Assurance, Telecom Egypt
Visit www.iir-telecoms.com/fraudrev Email registrations@iir-telecoms.com
6. 21st-23rd March 2011 • Holiday Inn Regents Park, London
I2YJ6 W/C
Venue & Accommodation Details
Holiday Inn Regents Park, Carburton Street, London W1W5EE UK
Tel: +44 (0) 8719429111 Fax: +44 207 387 2806
Email: reservations-londonregentspark@ichotelsgroup.com
Please complete the hotel booking form that will be sent to you with the confirmation of your conference booking. This can be
downloaded from the conference website at www.iir-telecoms.com/fraudrev
Delegates are responsible for the arrangement and payment of their own accommodation and travel. You can, however, take
advantage of the IIR discount at the hotel. Please use the booking link that will be sent to you along with the confirmation of your
conference booking. Alternatively you can access the booking page from the website at www.iir-telecoms.com/regulation
Unable to attend?
Nothing compares to being there - but you need not miss out. Telecoms Fraud
and Revenue
Simply tick the box, send the form along with payment. Your Online Assurance
Docs will be sent to you within 4 weeks of the event being held. Summit
I Online Docs @ €499 (excl VAT)
Visit the website for samples and other available documentation.
Fax the form to : +44 (0)20 7017 7825
We regret that we can only accept payment by credit card. www.iir-documentation.com
Your VIP number is on the address label. If there is no label, please quote
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
Step 1 Decide what you want to attend For more than one delegate please photocopy this form.
Title Date Code SIGNIFICANT GROUP DISCOUNTS AVAILABLE!
Please contact Sofiane Guerni
I Pre-conference Workshops Monday 21st March 2011 II2YJ6 W
+44 (0)20 7017 4595
I 2 Day Forum Tuesday 22nd & Wednesday 23rd March 2011 I2YJ6 C sguerni@iir-telecoms.com
Step 2 Work out the package
Visas: If you need a visa to attend, please book early. Book before the 1st January 2011 to benefit from the lower VAT rate!
TICK IF REGISTERING BEFORE TICK IF REGISTERING BETWEEN TICK IF REGISTERING AFTER
(Tick box) 21/01/2011 21/01/2011 - 18/02/2011 18/02/2011
FULL EVENT I €2295 + VAT @ 20% = €2754 I €2695 + VAT @ 20% = €3234 I €2895 + VAT @ 20% = €3474
TWO DAY SUMMIT I €1595 + VAT @ 20% = €1914 I €1795 = VAT @ 20% = €2154 I €1895 + VAT @ 20% = €2274
Please note that VAT will be charged at 17.5% until 31st December 2010 and at 20% from 1st January 2011.
The conference fee includes lunch, refreshments and full course documentation. It does not include travel or hotel accommodation. Please photocopy this form for multiple bookings.
Personal details Mr/Mrs/Ms First Name Last Name Job Title Department
1st delegate
2nd delegate
To assist us with future correspondence, please supply the following details:
Mr/Mrs/Ms First Name Last Name Job Title Department
Head of Department:
Booking Contact:
Company: .........................................................................................................Address (if different from label above) ......................................................................................................................................
.........................................................................................................................................................................................................................................Postcode:..........................................................................
Tel: .....................................................................Fax: ..........................................................................Email: ..........................................................................................................................................................
No. of employees on your site: 1) I 0-49 2) I 50-249 3) I 250-499 4) I 500-999 5) I 1000+ Nature of your company’s business:..................................................................................................................
I YES! I would like to receive information about future events and services via email.
Our statement of integrity can be found on our website at www.iir-conferences.com/feedback. Signature .....................................................................................................................................................................................................
Step 3 Easy ways to pay All registrations must be paid in advance of the event.
Billing address if different from above:
I Cheque. € .............. Enclosed is our cheque in favour of IIR Ltd. Please ensure that the Conference Code I2XUG W/C/X is written on the back of the cheque.
I Credit Card. Please debit my: I Visa I Amex I Eurocard I Mastercard Card No: .......................................................................................................................................................................
CCV Number: ......................................(three digit number on the back of most credit cards/front of American Express)
Expiry Date: ........................................ Signature: .......................................................................................... Please note that cards will be debited within 7 days of your registration on to the conference
I Bank Transfer. Full bank transfer details will be sent with the invoice
Delegates are kindly requested to bring confirmation of payment with them to the event. Staff at the registration desk will request a credit card payment from delegates when payment has not yet been received.
Step 4 Five easy ways to register
Data Protection - The personal information shown on this form, and/or provided by you, will be held on a database and may be shared with other companies in
Telephone: – +44 (0)20 7017 7483 Please remember to quote I2XUG W/C/X the Informa Group in the UK and internationally. If you do not wish your details to be available to other companies in the Informa Group please contact the Database
Manager at the above address, Tel +44 (0)20 7017 7077, Fax +44 (0)20 7017 7828 or email: integrity@iirltd.co.uk. Occasionally your details may be obtained from,
E-Mail – registrations@iir-telecoms.com or made available to, external companies who wish to communicate with you offers related to your business activities. If you do not wish to receive these offers,
please tick the box I .
Web – www.iir-telecoms.com/fraudrev
What Happens If I Have to Cancel? - Confirm your CANCELLATION in writing (letter or fax) before 07/03/2011 and receive a refund less a 10% + VAT service
By Fax – Complete and send this registration form to: +44 (0)20 7017 7825 charge. Should you cancel between this date and 17/03/2011 then you will receive a refund less a 50% + VAT service charge. Regrettably, no refunds can be made
for cancellations received less than one week prior to the conference. A substitute delegate is welcome at no extra charge.
Post – Complete and return the registration form together with payment to: Customer
Incorrect Mailing - If you are receiving multiple mailings or you would like us to change any details or remove your name from our database, please contact the
Service Manager, IIR Ltd, Cyan House, 1 Canada Road, Byfleet, Surrey, KT14 7BF Database Manager at the above address, Tel +44 (0)20 7017 7077, Fax +44 (0)20 7017 7828 or email: integrity@iirltd.co.uk - quoting the reference number printed
on the mailing label.
Confirmation of your booking will only be sent when FULL PAYMENT is received. All posted registrations must
be accompanied by a cheque or credit card details. Please treat this form as our request for payment. Additional Requirements - Please notify IIR at least one month before the conference date if you have any additional requirements e.g. wheelchair access, large print etc.
Visit www.iir-telecoms.com/fraudrev Email registrations@iir-telecoms.com
