1. RESUME
MARTIN KOFI OKO OBENG
Address: 8228 Central Avenue
Alexandria, VA 22309
Tel: 703-360-9646
Email: mobeng@gmail.com
Mr. Obeng is equipped with rich experience in the telecommunication industry. Fluent in French and a
translator, he has worked for 19 years in the industry. His experience covers the areas of call center,
administration, marketing, product development and management. Martin welcomes challenges, is very
resolute and decisive. He is a team player, works well under pressure and has the ability to learn quickly on
the job.
PROFESSIONAL STRENGTHS
• Able administrator with seven years of experience in running high profile offices which interfaces
with Board, Management and where also negotiations with labor unions take place. Ability to handle
confidential and sensitive information. Member of Ghana Institute of Management since 1994.
• Equipped with years of experience in working effectively in a multi-cultural environments.
• Possesses considerable hands- on experience in projects and project management. Some projects
undertaken are ONE4all (bulk airtime distribution and sales); change from units (as a means of
measurement of airtime usage) to cedis; HLR (Home Location Register) Barring/Unbarring; CRBT
(Caller Ring Back Tone).
• Membership of Project Management Institute and completed the 35-Hour PMBOK-Based course in
Project Management Professional (PMP) leading to the certification examination.
• Capable translator with several years experience in working on various documents.
• Proficient in basic Microsoft applications - Word, Excel, PowerPoint, Outlook, Publisher.
PROFESSIONAL ACHIEVEMENTS AND EXPERIENCE
May 2007 - November 2009 Vodafone Ghana (formerly Ghana Telecom)
Acting Head Product Development
Responsible as head of department for developing strategy,
execution and monitoring. Coordinating projects undertaken
by department.

2. Skills acquired/achievements:
• Ability to give effective leadership and inspire good
performance
• Building a top performing team to achieve results
• Gained an in depth knowledge of telecommunication
industry
• Led team to launch two products per quarter which met
corporate targets and also enabled the company to remain
competitive in the market.
• Organized team to turn out successful projects that
strengthened the company’s position in the market and
increased revenue by 15%.
April 2004 – May 2007 Ghana Telecom
Chief Manager Product Development
Responsible for a team which successfully developed prepaid mobile
products.
Skills acquired/achievements:
• Managing projects effectively
• Thought Leadership in Developing mobile winning products
• Managing products through the product life cycle
• Innovation and thinking ‘outside the box’.
• The bulk airtime sales project and product dubbed‘ ONE4all’
were launched on time and covered the entire country within
six months of launch. This increased the company’s visibility
in the market by 30%.
February 2002 – May 2004 Ghana Telecom
Senior Marketing Manager/ONEtouch
Responsible for handling the accounts of companies, Ministries
Departments and Agencies (MDAs), embassies. Also in charge of
customer service center operations.
Skills acquired/achievements:
• Handling of customer concerns and problems
• Organizing staff in different locations to boost company image
• Improvement of customer service delivery throughout the
regions in the country.
January 2001 – February 2002 Ghana Telecom
Senior Administrative Manager
Responsible for organization of meetings of the Management
Committee, for which he served as its Secretary. Was also the
administrative manager in charge of the Managing Director’s Secretariat
and assistant to the Company Secretary.

3. Skills acquired/achievements:
• Handling high level meetings that is Board, Management, sub-
committees
December 1994 – January 2001 Ghana Telecom
Administrative Manager
Responsible for organizing meetings of the Management
Committee. Served first as Assistant Secretary, then was
elevated to Secretary. Additional responsibilities included
assisting the Marketing and Regional Operations department
in the planning of workshops and sales promotion. Responsible
also as Editor of the Marketing Newsflash- a monthly newsletter
which sought to inculcate marketing awareness and corporate
responsibility among staff.
Skills acquired/achievements:
• Recording of Minutes for high level meetings.
• Organizing workshops
• Production of publications such as newsletters.
• Use of Microsoft Publisher application.
• Took part in the organization of workshops which
increased and strengthened marketing awareness
among staff throughout the company.
• The Marketing Newsflash created and intensified not
only marketing awareness but also corporate
responsibility among staff. This led to the start of
similar publications by a number of departments which
enhanced staff performance.
July 1993 – December 1994 Ghana Telecom
Administrative Manager
Responsible for the compilation and presentation of corporate
performance statistics for the company, management and
stakeholders.
Skills acquired/achievements:
• IT skills ( usage of computer and Microsoft Word and
Excel)
June 1990 – July 1993 Posts and Telecommunication Corporation
Assistant Administrative Manager
Responsible as a bilingual customer service assistant at the
International Telephone Exchange for handling international

4. communication and other call center activities.
Skills acquired/achievements:
• Teamwork and working under intense pressure
• Call center operations
• Communicating with customers
• Member of a dynamic team which received public
commendation for outstanding work.
EDUCATION
2002 - 2005 University of Ghana, Legon
External Diploma in Translation
1982 – 1987 University of Science & Technology, Kumasi, Ghana
B.A. (Social Sciences)
Majors: French and Sociology
Languages
• French - fluent
• Spanish – fair
Computer Skills
• Proficient in basic Microsoft applications - Word, Excel, PowerPoint, Outlook, Publisher.