Where Are the Customers? the greatest cause of failure—in startups is not in the
development of the new product but in the development of customers and markets. Startups
don’t fail because they lack a product; they fail because they lack customers and a proven
financial model.
The Focus on First Customer Ship Date: The first customer ship date does not mean that the
company understands its customers or how to market or sell to them. It ignores the entire
process of what is called Customer Discovery.
An Emphasis on Execution Instead of Learning and Discovery
The Lack of Meaningful Milestones for Sales, Marketing and Business Development. Most
sales executives and marketers tend to focus on execution activities because at least these
are measurable.
Cash Flow
How
What
Who
Source: Alexander Osterwalder & Yves Pigneur, Business Model Generation (Preview version), 2009.
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