1. A Presentation on Corporate
Etiquettes

2. Corporate Etiquettes
 It
is a set of ordinarily agreed upon rules for behaving in
an business environment (also known as business
etiquettes).
 Essentially,
it focuses on manners for the corporation
and for its individual players.
 It
has to do with the way an individual interacts with
customers and other businesses.

When etiquette is observed, the corporation has the
opportunity to present a seamless, mannered front to the
rest of the world, which can increase the respect the
world gives it, resulting in a potentially more profitable
corporation.

4. Some Important Corporate
Etiquettes
 Customer
Service Etiquettes
 Phone Etiquettes
 E-Mail
Etiquettes
 Corporate Dressing
 Office Space
Etiquettes
Etiquettes
 Professional Etiquettes
 Interview Etiquettes

6. Customer Service Etiquettes
 Do
not take comments or insults personally
 Never interrupt
the customer
 Show Empathy
 Stay
focused
 Take Responsibility
 Patience really
 Be
Polite
is a virtue

7. Phone Etiquettes
DON’T
 Eat
when you are on phone
 Put
someone on speaker phone
 Talk
 Say
with others
anything that you don’t want the caller to hear
 Answer the
phone if you are not prepared
 Answer calls
when you are in office or in a meeting

8. Phone Etiquettes
DO
 Answer
using your name, title and ask how can
you help
 Always
leave your phone number and speak
slowly
 Leave
a short, detailed message
 Return
 Smile
calls in a timely manner
when you answer the phone

10. E-Mail Etiquettes
 Subject line
should be short and specific
 Avoid jargon
 Use
short paragraph
 Read
 Be
and abbreviations
for content and grammar before sending
consistent with format
 Think before you
hit “sent”

13. Corporate Dressing Etiquettes

Clothing and accessories should be neat, smart and
subtle. This also applies to hairstyle and perfume.

Hairstyles should be chosen to look well-groomed
and tidy.

Any visible piercings should be removed

Cover any tattoos

Clothing should be laundered and ironed.

14. Contd…
 Research
clothing suitable for business
environments and request feedback from people
 For Men: A suit
in shades of black, gray or dark
blue, in either a light color or with pinstripes is
acceptable
 For Women: A suit
with a skirt or pants or decent a
business dress is acceptable, colors should be light.

16. Office Space Etiquettes
 Don’t interrupt
 Don’t touch,
 Cubicals do
 Keep your
in other’s conversation
ask for permission
have walls but still be polite
workstation clean
 Watch over
expressions(don’t yawn)

18. Interview Etiquettes
 Your hair
 Nails
should be clean, combed and tied properly
should be clean
 Avoid err
while talking
 Arrive before time
 Keep your
on the venue
phone on silent

19. Contd….
 Don’t assume
rather confirm
 Don’t stretch
be accurate
 Body posture
should be straight
 Greet the
 Ask
interviewer nicely
for permission to sit

20. Conclusion
 Corporate Etiquettes
are essential to survive and
succeed both at personal and professional level.
 Corporate Etiquettes
are of paramount importance in
corporate world therefore, it is mandatory to stick to
the basics of etiquettes.
 To
become a successful professional and serve the
organization in the most dignified manner one must
learn how to behave professionally.

21. Components of an E-Mail
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