Empathy and Acceptance in Design and Community
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Slides from Morten Rand-Hendriksen's WordCamp Europe 2016 talk by the same title. Companion article at https://mor10.com/empathy The prevailing narrative in the web community hails empathy as a cure for much of what ails our modern digital spaces. Empathy seems a worthy tool for making our designs and interactive experiences more human, but used indiscriminately it may do more harm than good. To design experiences that fit the real lives of the people who use them, we need to take a critical look at our methods and make empathy the first step in a larger process.
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Empathy and Acceptance in Design and Community
- 1. EMPATHY and ACCEPTANCE in Design and Community
- 2. !@MOR10
- 3. One of our many challenges as human beings is accepting you can’t know what it is like to be someone else
- 4. You can’t know what it’s like to be blind because you can see… just like you can’t know what it’s like to be me because you’re you.
- 6. Traditional Proverb (2004 - 2016) WordPress is easy!
- 7. First-time WordPress user I don’t understand how to do this.
- 8. Long-time WordPress user I’m reading the instructions, but I can’t get it to work.
- 9. Novice WordPress user OMG! I feel so stupid!
- 10. WordPress is easy! I don’t understand. But I think WordPress is easy! I’m reading the instructions, but I can’t get it to work. When I learned WordPress, is was easy! OMG! I feel so stupid! Me: User: Me: User: Me: User:
- 11. Traditional Proverb (Cherokee) Don’t judge a man until you have walked a mile in his shoes.
- 12. Sometimes the miles we walk take different paths.
- 13. WordPress used to be easy. I can’t tell if it still is.
- 14. empathy The feeling that you understand and share another person's experiences and emotions : the ability to share someone else's feelings.
- 19. Dear Tech, You Suck at Delight https://goo.gl/MJjJFM
- 21. Atlas: The Next Generation https://goo.gl/OA7Ywd
- 22. Sympathy Empathy Compassion Feelings of pity and sorrow for someone else’s misfortune. The ability to understand and share the feelings of another. A feeling of wanting to help someone who is sick, hungry, in trouble, etc. “Oh man! That robot is being bullied! That sucks!” “If I tried to pick up a box, and someone kept knocking it out of my hands, I would feel terrible.” “If I was there, I’d help the robot get his box. And probably take away that hockey stick.”
- 23. Like everything else that matters, empathy is complicated.
- 27. Many of the challenges facing the web community can be traced back to uncritical use of empathy.
- 28. The web connects and divides us creating ever wider bridges crossing ever deeper chasms between groups.
- 29. Empathy assumes shared context
- 30. 🌍👫👭👬
- 31. In our modern world empathy needs an upgrade.
- 32. Empathy projects our own experiences onto other people assuming they are the same.
- 33. blind Unable to see; sightless. The term “blindness” is used for complete or nearly complete vision loss.
- 37. deaf Lacking the power of hearing or having impaired hearing. Profound deafness means the person cannot hear anything at all; they are unable to detect sound, even at the highest volume possible.
- 38. Nyle DiMarco, winner of ABC’s Dancing with the Stars https://goo.gl/uuJN8M
- 39. Frank and Earnest, 1982 Ginger Rogers did everything he did, backwards, and in high heels.
- 40. empathy The feeling that you understand and share another person's experiences and emotions : the ability to share someone else's feelings. The imaginative projection of a subjective state into an object so that the object appears to be infused with it.
- 41. Empathy is our interpretation of the world through the distorting lens of privilege and hidden bias.
- 44. Empathy is our interpretation of the world through the distorting lens of privilege and hidden bias.
- 46. Empathy is our interpretation of the world through the distorting lens of privilege and hidden bias.
- 48. Empathy is our interpretation of the world through the distorting lens of privilege and hidden bias.
- 50. Empathy is our interpretation of the world through the distorting lens of privilege and hidden bias.
- 51. Everyone has JavaScript, right?
- 52. Empathy is our interpretation of the world through the distorting lens of privilege and hidden bias.
- 53. Empathy projects our own experiences onto other people assuming they are the same.
- 55. Instead of walking a mile in someone else’s shoes, join them, and walk that mile together.
- 56. Accept this fact: We are all different.
- 57. Empathy, on its own, is not a solution. Empathy is the starting point for further exploration.
- 58. EMPATHY and ACCEPTANCE in Design and Community a “How-To” guide to
- 59. reframe | relive | remind + accept
- 60. Explore the current contexts of your partner and yourself, and make sure they overlap. If not, reframe the situation in a context you are familiar with. reframe
- 62. Missing arm ≈ Sprained wrist Dyslexia ≈ Movie with subtitles New WordPress user ≈ Filing taxes Hamburger icon ≈ Learning road signs
- 63. • Explore existing contexts • Establish shared or analog context • Imagine or recall similar experiences • Reframe the situation in a familiar context • Picture yourself not just standing in their shoes, but having walked a lifetime in them Reframe through Association
- 65. Create situations or environments where you can recreate a similar experience to physically walk a mile in their shoes. relive
- 66. MIT Age Lab: AGNES http://goo.gl/ib587b
- 70. • Spend a week without a mouse or touchpad • Unplug your monitor, use text-to-speech for a day • Use an old smartphone, Windows, Mac, and Linux • Read #YesAllWomen, #MaybeHeDoesntHitYou, #BlackLivesMatter • Get some friends together and read hateful internet comments to each other Relive through Immersion
- 71. Remind yourself of your privilege and bias by documenting your experiences learning a new skill or taking part in unfamiliar tasks, situations, or communities. remind
- 72. Sheryl Sandberg on Mother’s Day 2016 https://goo.gl/iQULYx “I will never experience and understand all of the challenges most single moms face, but I understand a lot more than I did a year ago.”
- 74. • Learn an unfamiliar language like Python or ASP.NET • Begin quilting, knitting, painting, or calligraphy • Take ballroom dancing classes • Try your hand at teaching • Document your successes and failures Remind yourself of your Privilege
- 76. accept To accommodate or reconcile oneself to; to regard as true; believe. : seek out and listen to the disclosure of other people, and treat them as true descriptions of the world.
- 78. Michael Hoffman https://goo.gl/ZGyIQd Using “she” and “her” to refer to software engineers doesn’t come naturally to me, which is exactly why I try to do it whenever I can. It’s my hope that doing so will, however slightly, increase the chances that someday, when my three- year-old daughter pictures a programmer, she sees someone who looks like her.
- 79. • Listen to other people without interruption • Accept their disclosure as the truth • Question your immediate response • Seek common ground • Expand your horizon of understanding Accept the reality of Others
- 83. On the web, and in WordPress, We are the 1%.
- 84. reframe | relive | remind + accept
- 85. I am here. I am listening. Let’s walk this mile together.
- 86. EMPATHY and ACCEPTANCE in Design and Community