4. What We’ll Learn
• What content ctrategy is
• Why it’s important
• The kinds of problems a content strategist
solves
• How a content strategist solves those
problems
24. • With Significant Objects, the goal was to
increase the value of ordinary items.
• The strategy was to replace bland
descriptions with colorful stories (by
good writers).
• The creators used content (stories) to
achieve a goal (added value).
26. “In this hour at #32 in the countdown, a song that’s
been a hit 4 different times in 19 years! And we’re just
one tune away from the singer with the $10,000 gold
hubcaps on his car! Now, on with the countdown!”
27. What Is Content Strategy?
• Example: Weird Al
– Business Goal: Weird Al wanted his new album to
be successful
– Challenge: He’s been out of the public eye for
decades
– Content: Music
– Content Strategy: #8days8videos
33. Exercise: Examples of Content Strategy
• In your group, based on the definition, come
up with three examples of content strategy.
• Two should show content strategy done well.
• One should show content strategy done
poorly.
• 5 minutes
39. The Content Strategy Process
2. Come up with ideas
• Collaborate/Workshop
• Think for yourself
40. The Content Strategy Process
3. Create a Plan
• What are we going to do?
• How are we going to do it? (Content Model)
• Who is going to do what? (Governance)
• Assign Goals to Content
41. The Content Strategy Process
4. Execute the Plan
5. Measure the Results
6. Learn from the Results
7. Wash, Rinse, Repeat
51. The Solution
• Deliver the right
content at the right
time
• Simplify and make
content more findable
52. Old vs New
• More sales from
fewer visitors
• 200% increase in
orders for this
product
• 100% increase in
related product
• 160% increase in
sales across the
entire site
63. What would this interaction
feel like in the real world?
If I walked into a store and
five people approached me,
how would I feel?
Writing for the Web
The “Real World Equivalent” Problem
65. ● How many steps does it take to get
to the sale?
● Is the sale simply a phone number or
chat or does it require an entire flow?
● What’s the least I can explain to get
you to call?
Writing for the Web
The “Step Number” Problem
70. “We have a great experience in-
store but that’s not translating to
online.”
71. The oldest content strategy in the
world
• Use content to make it clear you know a lot
about something.
• When people need that something, they’ll
think of you.
72. You’re there to help your
customer achieve a goal.
Selling them shoes is just
one part of that.
73.
74. “Content change is process change.
Process change is culture change.”
- Erin Abler,
Former Lead Content Designer,
City of Philadelphia