Contingent Overview

Expect Excellence Contingent Network Services, LLC Capabilities Overview A Global Technology Services Company Specializing in WAN Management, Network Integration,  Logistics & Maintenance for Large Enterprises   2008 2009 2010
Company Overview Founded 1984, Private, 85 Employees, Cincinnati, Ohio   ~$25M Annual Sales, No Debt, Always Profitable   Major Service Lines: Network Integrator & Managed WAN Provider   100% Employee Owned    Banking Services from PNC   We Sell Results Backed Up by Lifetime Warranty   Anywhere Fast     Contingent Network Services Mission: To profitably provide our Clients with practical, high quality, cost-effective network services wherever and whenever needed for reliable, enterprise-wide communications all through a centralized source of real-time business intelligence
Our History Although Contingent has dramatically increased its capabilities over the last twenty-five years, our focus on exceeding customer expectation has never changed.  1984 1991 1998 2000 2002 2004 2009 Founded on a multi-year fiber optic deployment contract in Ohio with the Mead corporation. Cables To Go  services division rebranded as “Contingent Network Services”  Contingent management team buys Contingent division in July and becomes a standalone LLC Contingent named to the 2008 Inc. 5000 and moves into its new, purpose-built, 50,000sqft headquarters facility  THE LASTAR GROUP, Inc . The Lastar Group, Inc purchased by manufacturer Cables To Go & together they form  “ Lastar, Inc.” CTG Contingent launches distributed enterprise professional services platform called “LANWorX” Contingent launches innovative Managed WAN Services platform called “EverWorX” Over 25 Years of Doing Difficult Things Well
[object Object],[object Object],[object Object],Managed Services  What We Do Standard Services  ,[object Object],[object Object],[object Object]
Managed Services  Service Packages Standard Services  SIP Telephony Hosted IP Telephony Managed  Maintenance   Unified Threat  Management Managed  Maintenance  Prepaid Field  Dispatch Repair Field  Dispatch Repair On Demand Installations Voice & Data  Integration Retail Voice  & Data Integration Managed WAN
Key Elements of Our Success Proprietary “Ilex” Enterprise Management Software  Core Competencies: Engineering and Process Control in Large Scale   Own  our 50,000sqft New & Purpose-Built HQ Facility on 20 acres   100% Management holds 4-Year Degrees, 60% Advanced Degrees   63% of Senior Management are Former Military Officers   7x24x365 Dispatch Center, Cincinnati, Ohio, USA   Six Sigma BB, PMP, CPA on staff   2008, 2009, 2010 Inc. 5000 Fastest Growing Privately Held Company   2008 Business Journal Fast 55 (#14) Metropolitan Cincinnati   SPEED  ACCURACY  INTEGRITY
Core Competencies LAN Integrated Technologies Digital Signage   Network Equipment     Servers/Desktops     Voice Systems     LAN Structured Distribution Structured Cabling, Fiber   120VAC Electrical   Wireless System     WAN Telecommunications xDSL/Cable/FW/FIOS/3G, VPN, PCI     Circuit Selection, Provisioning, Install, Supervision     Aggregation, Monitoring, Support     Pathways, Endpoints, Power & Connectivity
Feature Capabilities Coverage throughout 100+ Countries   Patterned services at hundreds of simultaneous job sites   Multi-vendor (not a reseller) support     2 Hour onsite response time   7x24x365 Dispatch Center   Real-time business intelligence through web-based Ilex software   Technical Assistance Center enables “No-Call” policy   Flexible pricing plans   Multi-Site Experts
Phase 1: Consulting, Design and Planning Network Design, Validation and Capacity Planning Telecommunications Service Availability Study Trace Audit Site Audit Integration & Prototyping Asset Inventory Phase 2: Deployment Onsite Installation Logistics, Staging & Configuration Circuit Provisioning & WAN Activation Document Management and Reporting Site Preparation Material, Equipment and Warranty Procurement Phase 3: Operations and Support  (Managed Services) Field Services (Break-Fix) Customer Care Center (Help Desk) National Depot  Managed WAN and Network Monitoring Maintenance & Extended Warranty Bench Repair Client Lifecycle Approach PHASE TWO PHASE THREE Operations Support Consulting, Design & Planning Deployment We can engage in one, all or any combination of phases for each Client. Lifecycle Services Support Deploy Design
LAN Integrated Technologies Networking Equipment (router, switch, firewall, hub, modem, power protection) Voice/Video Equipment (legacy pbx, VoIP, IP Telephony, VoFR, VoDSL,  IP-based CCTV, broadband video) Server/Desktop Equipment (pc, server, network storage, printer, scanner, atm, point-of-sale) LAN Structured Distribution Technologies   Structured Premise Cabling (CAT3, 5, 5e, 5E, 6, premise fiber, coax, wall-field, cabinets, bays, demarcs) Outside Plant Cabling (underground and aerial fiber/coax splicing, boring, trenching, terminations) Wireless Infrastructure (Wi-Fi point to point/multi-point/omni-premise and campus) WAN Telecommunications (xDSL, Cable, Fixed Wireless, FIOS, EVDO, T1) Technology Expertise & Neutrality “ Vendor, Carrier and Technology Neutral” OSI Model Layers 1-4 2 3 4 5 6 7 Physical Datalink Network Transport Session Presentation Application 1
Responsiveness and Flexibility Deployment and Overall Performance 99.9% onsite arrival record   99.95% customer satisfaction rating*   *(average overall rating for survey completed by client’s at every site we visit) Troubleshooting and Repair Performance 99.9% onsite arrival record   97% of our dispatch visits we arrived on time or early   95% of the dispatches results in a first-visit repair   Continuous Improvement
Our Reach  Coverage in Over 100 Countries Work Environments On-Premise   Outside Plant   Central Office     Co-locations   CONTINGENT GLOBAL COVERAGE
Client Lifecycle Approach Revenue by Lifecycle Phase
Major Market Segments Revenue by Major Market Segment
Quality Assurance Contingent Quality Areas* Voluntary Commitments* Design Quality   Conformance Quality   Delivery Quality   Budget Accuracy   *Measured on every job Total Customer Satisfaction   Workmanship Quality   System Availability   Communication   On Time Arrival   *Money back if commitments are not met CONTINGENT QUALITY MANAGEMENT
Why We Are Different Proprietary Software Contingent Medius Employee Online Resource Center
Real Time Status - Online Ilex is routinely integrated to our Client’s own back office software Communication   Network Monitoring  Diagnostics  Online Ordering   Trend Analysis   Project Management  Asset Management   Ilex Customer Care Center
Ilex On Demand Email Update Scheduled Status – Push Email
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Stop buying WAN services from telecommunications carriers Custom-designed combination of best-in-class circuits,  hardware, software combined with field support EverWorX Managed Wide Area Networks
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],On Demand Field Troubleshooting & Repair for any  hardware and software with 7x24x365 dispatch NetMedX On Demand Field Maintenance Let Us Own It
Full Service Depot & Logistics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],NetMedX Depot & Logistics Let Us Own It
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],MACWorX On Demand Installations Buy the Result
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],StoreWorX Voice & Data Deployments for Retailers
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],LANWorX Voice & Data Deployments Lifetime Workmanship Warranty
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Fully Hosted VoIP (offsite PBX) & SIP Trunking VoIPWorX IP Telephony  Bundle voice & access and  save up to 80%
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],NetMedX Gold Managed Repair & Maintenance A New Way to Support Your Network
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Contingent Overview

  • 1. Expect Excellence Contingent Network Services, LLC Capabilities Overview A Global Technology Services Company Specializing in WAN Management, Network Integration, Logistics & Maintenance for Large Enterprises 2008 2009 2010
  • 2. Company Overview Founded 1984, Private, 85 Employees, Cincinnati, Ohio  ~$25M Annual Sales, No Debt, Always Profitable  Major Service Lines: Network Integrator & Managed WAN Provider  100% Employee Owned  Banking Services from PNC  We Sell Results Backed Up by Lifetime Warranty  Anywhere Fast  Contingent Network Services Mission: To profitably provide our Clients with practical, high quality, cost-effective network services wherever and whenever needed for reliable, enterprise-wide communications all through a centralized source of real-time business intelligence
  • 3. Our History Although Contingent has dramatically increased its capabilities over the last twenty-five years, our focus on exceeding customer expectation has never changed. 1984 1991 1998 2000 2002 2004 2009 Founded on a multi-year fiber optic deployment contract in Ohio with the Mead corporation. Cables To Go services division rebranded as “Contingent Network Services” Contingent management team buys Contingent division in July and becomes a standalone LLC Contingent named to the 2008 Inc. 5000 and moves into its new, purpose-built, 50,000sqft headquarters facility THE LASTAR GROUP, Inc . The Lastar Group, Inc purchased by manufacturer Cables To Go & together they form “ Lastar, Inc.” CTG Contingent launches distributed enterprise professional services platform called “LANWorX” Contingent launches innovative Managed WAN Services platform called “EverWorX” Over 25 Years of Doing Difficult Things Well
  • 4.
  • 5. Managed Services Service Packages Standard Services SIP Telephony Hosted IP Telephony Managed Maintenance Unified Threat Management Managed Maintenance Prepaid Field Dispatch Repair Field Dispatch Repair On Demand Installations Voice & Data Integration Retail Voice & Data Integration Managed WAN
  • 6. Key Elements of Our Success Proprietary “Ilex” Enterprise Management Software  Core Competencies: Engineering and Process Control in Large Scale  Own our 50,000sqft New & Purpose-Built HQ Facility on 20 acres  100% Management holds 4-Year Degrees, 60% Advanced Degrees  63% of Senior Management are Former Military Officers  7x24x365 Dispatch Center, Cincinnati, Ohio, USA  Six Sigma BB, PMP, CPA on staff  2008, 2009, 2010 Inc. 5000 Fastest Growing Privately Held Company  2008 Business Journal Fast 55 (#14) Metropolitan Cincinnati  SPEED ACCURACY INTEGRITY
  • 7. Core Competencies LAN Integrated Technologies Digital Signage  Network Equipment  Servers/Desktops  Voice Systems  LAN Structured Distribution Structured Cabling, Fiber  120VAC Electrical  Wireless System  WAN Telecommunications xDSL/Cable/FW/FIOS/3G, VPN, PCI  Circuit Selection, Provisioning, Install, Supervision  Aggregation, Monitoring, Support  Pathways, Endpoints, Power & Connectivity
  • 8. Feature Capabilities Coverage throughout 100+ Countries  Patterned services at hundreds of simultaneous job sites  Multi-vendor (not a reseller) support  2 Hour onsite response time  7x24x365 Dispatch Center  Real-time business intelligence through web-based Ilex software  Technical Assistance Center enables “No-Call” policy  Flexible pricing plans  Multi-Site Experts
  • 9. Phase 1: Consulting, Design and Planning Network Design, Validation and Capacity Planning Telecommunications Service Availability Study Trace Audit Site Audit Integration & Prototyping Asset Inventory Phase 2: Deployment Onsite Installation Logistics, Staging & Configuration Circuit Provisioning & WAN Activation Document Management and Reporting Site Preparation Material, Equipment and Warranty Procurement Phase 3: Operations and Support (Managed Services) Field Services (Break-Fix) Customer Care Center (Help Desk) National Depot Managed WAN and Network Monitoring Maintenance & Extended Warranty Bench Repair Client Lifecycle Approach PHASE TWO PHASE THREE Operations Support Consulting, Design & Planning Deployment We can engage in one, all or any combination of phases for each Client. Lifecycle Services Support Deploy Design
  • 10. LAN Integrated Technologies Networking Equipment (router, switch, firewall, hub, modem, power protection) Voice/Video Equipment (legacy pbx, VoIP, IP Telephony, VoFR, VoDSL, IP-based CCTV, broadband video) Server/Desktop Equipment (pc, server, network storage, printer, scanner, atm, point-of-sale) LAN Structured Distribution Technologies Structured Premise Cabling (CAT3, 5, 5e, 5E, 6, premise fiber, coax, wall-field, cabinets, bays, demarcs) Outside Plant Cabling (underground and aerial fiber/coax splicing, boring, trenching, terminations) Wireless Infrastructure (Wi-Fi point to point/multi-point/omni-premise and campus) WAN Telecommunications (xDSL, Cable, Fixed Wireless, FIOS, EVDO, T1) Technology Expertise & Neutrality “ Vendor, Carrier and Technology Neutral” OSI Model Layers 1-4 2 3 4 5 6 7 Physical Datalink Network Transport Session Presentation Application 1
  • 11. Responsiveness and Flexibility Deployment and Overall Performance 99.9% onsite arrival record  99.95% customer satisfaction rating*  *(average overall rating for survey completed by client’s at every site we visit) Troubleshooting and Repair Performance 99.9% onsite arrival record  97% of our dispatch visits we arrived on time or early  95% of the dispatches results in a first-visit repair  Continuous Improvement
  • 12. Our Reach Coverage in Over 100 Countries Work Environments On-Premise  Outside Plant  Central Office  Co-locations  CONTINGENT GLOBAL COVERAGE
  • 13. Client Lifecycle Approach Revenue by Lifecycle Phase
  • 14. Major Market Segments Revenue by Major Market Segment
  • 15. Quality Assurance Contingent Quality Areas* Voluntary Commitments* Design Quality  Conformance Quality  Delivery Quality  Budget Accuracy  *Measured on every job Total Customer Satisfaction  Workmanship Quality  System Availability  Communication  On Time Arrival  *Money back if commitments are not met CONTINGENT QUALITY MANAGEMENT
  • 16. Why We Are Different Proprietary Software Contingent Medius Employee Online Resource Center
  • 17. Real Time Status - Online Ilex is routinely integrated to our Client’s own back office software Communication Network Monitoring Diagnostics Online Ordering Trend Analysis Project Management Asset Management Ilex Customer Care Center
  • 18. Ilex On Demand Email Update Scheduled Status – Push Email
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.