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Supervisor Training

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Supervisor Training

  1. 1. Supervision of Mental Health Counseling InternsOn line training for field supervisors Clinical Mental Health Counseling Program Fall 08
  2. 2. Reflections on supervisory experiencesAnswer the following questions for yourself about your own supervision experiences
  3. 3. Your Supervision ExperiencesWhat kind of supervision did you get: As an intern As a beginning counselorWhat was most helpful or least helpfulWhat do you do that is the same as your supervisorWhat do you do that is different
  4. 4. Definitions of supervision at your work place What is your understanding of the supervisory relationship Is supervision expected to be clinical, administrative or both How well prepared do you feel to fulfill this role (roles)
  5. 5. Why we need training Supervision skills similar but not identical to counseling skills Supervising without training gives message that “any good counselor will be good supervisor” Supervisory training provides supervisor with framework to conduct and evaluate effectiveness of the supervision
  6. 6. Definition of Clinical Supervision(Bernard and Goodyear, 2004)An intervention provided by a more senior member of a profession to a more junior member or members of that same profession
  7. 7. Definition cont. Relationship is: evaluative extends over time Simultaneous purposes of: enhancing professional functioning monitoring quality gate keeping for the profession
  8. 8. How do you rate your skills Evaluation of supervisees Enhancement of supervisees skills Monitoring of supervisees counseling relationships Preventing incompetent, unethical or harmful counselors from practicing Safeguarding well being of client
  9. 9. Basic elements of supervisor competence Understand the roles and functions of a supervisor Organize the supervisory experience Be aware of the ethical and legal considerations in the relationship Have a working model of supervisory process and work within that model to develop effective supervisory relationship
  10. 10. Roles and Functions of the SupervisorSupervisor as teacher evaluate observed counseling session interactions Identify effective and ineffective interventions Teach demonstrate or model intervention techniques Explain rationale behind specific strategies Interpret significant events in counseling sessions
  11. 11. Roles and Functions Identify issues of class, culture and ethnicity in counseling session Educate and provide resources for supervisee to learn about effects of class, culture, etc in counseling relationships Model awareness and sensitivity to these issues in supervision
  12. 12. Roles and FunctionsSupervisor as Counselor Explore supervisee’s feelings during counseling or supervision session Explore supervisee’s feelings about specific techniques and interventions Facilitate supervisee’s self exploration of confidence or concerns in sessions Help supervisee define personal growth areas Provide opportunities for supervisees to process own affect or defenses
  13. 13. Roles and Functions Help supervisee identify his/her values base, cultural background and social awareness Explore the possible effect of these on supervisee’s counseling style and effectiveness
  14. 14. Roles and FunctionsSupervisor as Consultant Provide alternative interventions and/or conceptualizations for trainee use Encourage brainstorming of strategies and interventions Encourage discussion of client problems, motivations, etc Solicit feedback from supervisee as to effectiveness of session Ask supervisee to structure the session(Bernard and Goodyear, 2004)
  15. 15. Roles and FunctionsSupervisor as evaluator Provide regular and systematic feedback and evaluation Provide information to graduate school programs, prospective employers, licensing boards and professional associations Provide references when requested by licensing board or another agency
  16. 16. Roles and FunctionsSupervisor as Administrator Monitor supervisees’ adherence to policies and procedures of the agency Monitor legal and ethical matters and documentation of client sessions Help supervisee navigate bureaucracies Monitor supervisees’ adherence to reporting laws Monitor confidentiality of records
  17. 17. Roles and functions case studyA client arrived for her appointment wearing a distinctive coat. The therapist remarked on its bright and beautiful colors. At the end of the day, the therapist returned home to find a box M. L. Nelson (October, 2002). How to be a lousy supervisor: Lessons from the research. Paper presented at the convention of the Association for Counselor Education and Supervision, Park City, UT. Reprinted with permission. with an identical coat on her doorstep. The note said the client had made a big effort to find the identical coat as a way to say thank you for all the help she had received.
  18. 18. Roles and functions case studyThe clinician is your supervisee. She states that when trying to return the gift to the client, the client became distraught and said it felt like a rejection of her. The client asked the therapist to keep the coat at least until the next session and if the therapist still wanted to give it back, she would take it. The client stated that she could not return the coat because it was on sale.
  19. 19. Roles and Functions Case StudyWhat are the main issues in this situationWhat supervisory roles will be most useful to you in addressing these issuesHow do you see yourself structuring the feedback you will giveWhat personal concerns may be raised for you by this situation(Fall and Sutton, 2004)
  20. 20. Models of SupervisionThree main types of supervision models: Psychotherapy based models Developmental models Social Role models
  21. 21. Models Psychotherapy based models Based on the use of specific theories of psychotherapy. Putney, Worthington, and McCullough (1992) concluded that style or role of the supervisor is influenced by the supervisors theoretical orientation in these models
  22. 22. Models Developmental models Two basic underlying assumptions: (a) Student counselor/supervisee moves toward competence in a series of stages (b) each student counselor/supervisees developmental stage requires qualitatively different supervision environment if most favorable professional growth is to occur(Chagnon & Russell, 1995).
  23. 23. Models Social role models Focus on roles that supervisors engage in during supervision. Primary range of roles includes: administrator counselor consultant evaluator teacher(Bernard, 1979; Carroll, 1996; Holloway, 1995; Williams, 1995).
  24. 24. Stoltenberg’s Developmental ModelViews training process as sequence of identifiable stages through which trainee progressesProvides a conceptual framework for supervisor and supervisee
  25. 25. Stoltenberg’s modelFour Stages of Development :  Dependent  Dependent-autonomous  Conditional dependency  Integrated
  26. 26. Dependent StageSupervisee: Lacks confidence Needs support and direction Needs opportunity to explore Feelings and become more self aware May be anxious about performance and evaluation
  27. 27. Dependent-autonomous stageSupervisee: Moves away from imitating supervisor and initiates new behaviors May become overconfident or overwhelmed Level of motivation may fluctuate May express stress due to lack of confidence and wanting to appear competent
  28. 28. Conditional DependencySupervisee: Checks in with supervisor if she/he runs into difficulty Strong clinical skills Establishes personal style and uses multiple approaches May depend on supervisor as peer or colleague
  29. 29. Integrated stageSupervisee:Capable of independent practiceAware of personal limitationsInterested in process of counselingComfortable with interdependent/collaborative approachSeeks peer supervision
  30. 30. Bernard’s Discrimination ModelThree basic roles for supervisors:TeacherCounselorEvaluatorFour main foci for supervision:InterventionConceptualizationPersonalizationProfessional Behaviors
  31. 31. Teacher roleDetermine what is critical for the student counselors/supervisees to learnGive information, instruction, and guidanceEvaluate student counselors/superviseesGive regular verbal and written feedback of strengths and areas for growth.
  32. 32. Counselor role Help student counselors/supervisees focus on interpersonal and intrapersonal interactions. Especially important when helping student counselors/supervisees conduct a self-evaluation
  33. 33. Consultant role Student counselor/supervisee and supervisor relate as colleagues Exchange ideas about interventions, goals, and treatment plans.
  34. 34. The four foci Intervention focuses on: What the supervisee is doing in the session that is observable by the supervisor  Conceptualization focuses on: How the supervisee understands what is happening in the session  Personalization focuses on: Supervisee’s style and ability to mange transference and countertransference
  35. 35. Interaction of role and focusWhen determining what role will beprominent at any one time duringsupervision, it is helpful to consider thepurpose, or goal, of the role and how itfits with the focus of the supervision atthat point
  36. 36. Supervisor behavior In any given situation, the supervisor is: Assessing supervisee’s developmental stage Assessing need for a particular focus choosing an appropriate role to address that focus Making an intervention around a particular focus using skills appropriate to the chosen role
  37. 37. Case studies - the Developmental and Discrimination Models Identify the role the counselor plays The main focus discussed in the vignette Your assessment of the development stage or stages that would fit well with the supervisor’s approach How effective you think this supervisor’s approach is How would you change what they’re doing
  38. 38. Case 1Dr. Snyder believes her role as a supervisor is to provide monitoring and direction for her supervisees. She keeps a close watch on them as she wants to make sure they are not being given too much responsibility. She puts a lot of time and energy into her supervisees. Her supervisees benefit from seeing her work but not from doing the work themselves and many do not feel confident about their clinical work
  39. 39. Case 2Mr. Lee meets weekly with his supervisees and has clearly defined goals for supervision. He gives feedback on a regular basis and has a reputation for being direct. Mr. Lee is a highly skilled clinician and often gives advice about how to work with clients.
  40. 40. Case 3Ms. Adams sees supervisees as junior colleagues who should be functioning independently. She learned through the “sink” or “swim” method and that worked well for her, so she sees no reason that it won’t work well for her supervisees.
  41. 41. Common questions in supervision What to do: When there is conflict When your supervisee is not prepared for supervision When your supervisee fails to follow policies or supervisor recommendations When your supervisee is attracted to a client When you are attracted to a supervisee
  42. 42. Major Legal and Ethical Issues in Supervision  1. Due Process.  2. Informed Consents.  3. Dual Relationships.  4. Competencies  5. Confidentiality
  43. 43. Due Process A legal term for a procedure thatensures that “notice and hearing mustbe given before an important right is taken away”.
  44. 44. Due Process Substantive due process States that criteria and procedures that govern training programs MUST be applied consistently and fairly.
  45. 45. Due ProcessProcedural due process: Student or supervisee must be appraised of academic and performance requirements and program regulations Receive notice of any deficiencies Be evaluated regularly Have the opportunity to be heard if their deficiencies have led to a change in status
  46. 46. Case StudyHannah is in a master’s program in mental health counseling. She has completed 10 courses in the program and is currently in practicum. Hannah has received a great deal of formative feedback throughout the practicum indicating that she had many areas that needed improvement. At the conclusion of the practicum, Hannah’s instructor a assigns Hannah a grade of F for the course. At this time, Hannah is informed that a failing grade in the practicum is grounds for dismissal from the program. Hannah is told that she may retake the practicum one time, but that the faculty is not optimistic that she will improve enough to receive a B or better, a condition for her continuing in the program. Although Hannah knew that she was not doing as well in the practicum as some others, she had no awareness that she was in danger of being terminated from the program until the final evaluation. It is likely that Hannah will take the advice of the faculty and will discontinue the training program at this time.
  47. 47. Case Study Have Hannah’s due process rights been protected? How vulnerable is her practicum instructor and the program if she should decide to challenge their decision? Even if Hannah does not appeal, what are the potential systemic implications of such a process? Even though there is no ill will evident in the action of the faculty and no indication that their decision was capricious or arbitrary, did the process that they followed adequately protect the student and was it legally defensible?
  48. 48. Informed Consent A concept handed down from the medical profession that states that all patients must be informed of any risks that a recommended treatment carries and also be advised of the alternative treatments available
  49. 49. Informed Consent Supervisors have three levels of responsibility:  To determine that clients have been informed by the supervisee of the parameters of treatment  Ascertain that clients are aware of parameters of supervision that will effect them  To provide informed consent for supervisee concerning his/her rights , expectations and responsibilities
  50. 50. Informed consent with superviseesIt is essential that supervisees understand and agree to the procedures of supervisionBEFORE it begins and at any time when it requires a change.
  51. 51. Informed Consent Types of information that trainees need are:  Choices of supervisor  The form of supervision  The time that will be allotted for supervision.
  52. 52. Informed Consent The expectations of the supervisor. The type of documentation that the supervisor requires
  53. 53. Case Study Latoya is in her pre-doctoral internship, working with substance abusing clients. In supervision she shares that one client in particular has been “getting to her” most likely because some of the client’s situation is so similar to Latoya’s past. Latoya’s supervisor immediately suggests that Latoya receive counseling regarding this issue. When Latoya says that she believes her past therapy was sufficient and that she would prefer to view the situation as a supervision one, her supervisor states that she will only continue to work with Latoya if she commits to counseling.
  54. 54. Case Study Pauline is in her first month of employment at a residential center for alcoholic mothers. Most of her assignments have been what she considers “babysitting,” rather than any serious work with her charges. When she talks to her supervisor about this, she is informed that she will not be assigned a case load for the first 6 months and only then if she is perceived as “ready.” This is news to Pauline. She is frustrated because she turned down another job where she could have begun to work with kids immediately. Pauline is upset further because her husband has been notified by his firm that he will be transferred in 9 months to another location. Had Pauline known the conditions of her present position, she would not have accepted the job.
  55. 55. Case Study In each situation:  How egregious is the violation of the supervisees right to informed consent?  To what extent do institutional materials cover issues of informed consent for staff?  How might each situation have been handled to better address the rights of the supervisee?
  56. 56. Informed consents for Supervisors Supervisors must also be afforded informed consent. Need to be fully aware of the heavy responsibility, accountability and possible culpability involved in supervision.
  57. 57. Dual Relationships Ethical standards for all MH disciplines strongly advise that dual relationships between therapist and clients be avoided. It is the responsibility of the supervisor to be sure that supervisees understand the definition of dual relationships and avoid all such relations.
  58. 58. Dual Relationships Defined as any relationships in addition to the professional one. Dual relationships between supervisors and supervisees can be difficult to define and correct
  59. 59. Dual Relationships Problematic dual relationships between supervisors and supervisees include:  Intimate relationships  Therapeutic relationships  Work relationships  Social relationships
  60. 60. Boundaries in Supervision Boundary transgressions by trainees and beginning counselors are the second most common type of transgression Second only to violations of confidentiality These two categories account for 47% of all complaints made to monitoring bodies.
  61. 61. Boundary Issues The best way to address ethical transgressions is preventive education and honest discussions between supervisors and supervisees on not only the possibility but also the probability of occasional sexual attraction to clients, supervisees and supervisors.
  62. 62. Boundary Issues It is supervisors responsibility to raisequestions on topic on a regular basis or be sureit is on the agenda for all supervision sessions. Supervisors’ openness is vital in assisting supervisees manage intense feelings.
  63. 63. Supervisor competence Attending to the best interest of the client and the supervisee simultaneously is the greatest clinical and ethical challenge of supervision. Monitoring supervisee competence begins with the assumption that the supervisor is a knowledgeable clinician.
  64. 64. Supervision Competencies Knowledge:  Of area being supervised  Of models, theories, modalities and research on supervision  Of professional development (how therapists develop)  Of ethics and legal issues specific to supervision
  65. 65. Supervision CompetenciesKnowledge: of assessment process awareness and knowledge of diversity and its affectsSkills: supervision modalities relationship skills sensitivity to multiple roles with supervisee
  66. 66. Supervision Competencies Ability to provide effective formative and summative feedback Ability to promote growth and self-assessment in trainees Ability to conduct own self-assessment process Ability to assess the learning needs and developmental level of the supervisee
  67. 67. Supervision Competencies Ability to encourage and use evaluative feedback from the trainee Teaching and didactic skills Ability to set appropriate boundaries Ability to seek consultation when supervisory issues are outside the domain of supervisory competence Flexibility Scientific thinking and the translation of scientific findings to practice throughout professional development
  68. 68. Supervision Competencies Values  Responsibility for client and supervisee rests with the supervisor  Respectful  Responsible for sensitivity to diversity in all its forms  Balance between support and challenging  Empowering
  69. 69. Supervision Competencies Social Context  Diversity  Ethical and legal issues  Developmental process  Knowledge of the immediate system in which supervision takes place  Awareness of the social/political context in which supervision takes place
  70. 70. Confidentiality in Supervision Dimensions of confidentiality that the supervisor must safeguard: The supervisee must keep confidential all client information except for the purposes of supervision. The supervisee must also be informed that any discussions that take place IN supervision are also confidential.
  71. 71. Confidentiality  The supervisee has a right to privacy— Supervisees must understand what will happen to information that they divulge in supervision.
  72. 72. The Supervisory Relationship  Goals  Tasks  Bonds
  73. 73. Working Alliance Working AllianceGoals Tasks Bonds