1. MICHAEL BACON, MBA
108 Chilmark Ridge Drive Phone: 919-880-8753
Holly Springs, NC 27540 michael.t.bacon@gmail.com
TECHNICAL DIRECTOR
Software Development /Technical Support/Product Management
Experienced, innovative, and results-oriented Technical Director with demonstrated success developing
and directing cohesive technical and business teams. Ability to drive cost reductions, improve operational
effectiveness and use innovative approaches to deliver high-quality projects. Adept at directing product
launches, business development efforts, software design, and business integration. Expertise in complete
project management from conceptualization and requirements determination to implementation and final
testing. Ability to interface with business and technology groups, administer budgets and provide marketing
and sales expertise. Proven experience to personally drive profitability and contribute to the bottom line
results. Established and managed in-house as well as offshore development and testing teams. Experience
throughout North America, Europe, and Asia. Outstanding execution, leadership, and communications skills.
Areas of Expertise
•Software Development •Technical Support •Program Management
•Strategic Planning & Analysis •Team Building & Leadership •Project Lifecycle Management
•International Business •Budget / Cost Management •Process Re-engineering
•Mergers and Acquisitions •Vendor Management •Performance Improvement
•New Emerging Technologies •Global Multi-site Management •Product Licensing
Selected Achievements
• Spearheaded a plan that reversed a revenue decline on a major product, increasing sales by $8M over
one year, from $32M in 2000 to $40M in 2001.
• Contributed to the negotiation and closing of ten deals in 2002 totaling $9M.
• Leveraged resellers and ISV’s to produce $275K in addition to $26M of other revenue in 2003.
• Negotiated reseller agreements with two vendors and a partnership with a third vendor in 2004 to
introduce over $13M in new sales opportunities for IBM.
• Responsible for a $3M deal with a major southwest retailer and over $10M in total revenue in 2005.
• Released to market six IBM software products from 1999 to 2007.
• Directly responsible for leading an initiative to drive down IT costs by reducing the number of production
incidents in the organization by 50% year to year. 2008.
• Provided key governance models that ensured that internal ITIL processes were followed thereby
reducing the number of audit issues by 30%. 2008.
PROFESSIONAL EXPERIENCE
State of North Carolina Medicaid Office – Raleigh, NC- Present Employer 06/2009 to Present
State Government
Director of Information Technology
Management of system network, software applications, software development, technical support, Medicaid
technology, and reporting. Technologies include .Net, C++, JAVA, Oracle, Sysbase, SQL, and SAS.
• Set the division’s technical direction ensuring that the proper hardware, software, and staffing are in place.
• Provide work direction and prioritization of work for technology and project management staff.
• Prepare budget to provide technology services for the agency supported along with any associated
expenditures.
• Manage highly complex technical and medical projects.
• Lead special technology task forces to drive automation, process improvement, and implementations.
• Experience with MMIS, HIPAA, ICD-10, 5010 and Medicaid policies/programs.

2. Michael Bacon Page 2
Fidelity Investments – Durham, NC- Layoff 06/2007 to 12/2008
Leader in Mutual Funds and Financial Investments
Director of Development, Services and Support
Manager of three directors, a technical team and six business functions to include web development, change
management, problem management, incident management, reporting, and corporate policies. Technologies
include: .NET, C++, C Sharp, Java, Javascript, Oracle, Sysbase, Hyperion, Mercury Interactive, SQL and HP
Service Center.
• Program Manager for Annual Enrollment and Problem Management functions.
• Lead task forces to drive quality improvement activities to include Six Sigma projects and Project
Management.
• Responsible for the user experience, scalability, performance, presentation services and the overall
consumability of enterprise web applications.
• Manage web and desktop development for web and desktop applications, provide data analysis, trending
and reporting.
International Business Machines – IBM – Durham, NC 01/1998 to 6/2007
Leader in Software and Hardware Solutions
Software Development Manager
Managerial experience across product management, software development, test, level 2 and level 3 support,
business management and information development
• Development Release Manager and Technical Support Manager for three IBM products.
• Product Marketing Manager for nine IBM products.
• Vendor Relationship Manager to two IBM partners to include SPSS and WPS to replace SAS.
• Tracked and analyzed customer requirements, incorporating them into new product releases.
• Experience managing off shore development teams in Australia, China, and Ukraine.
• Developed and implemented business plans and go-to-market strategies.
• Managed all phases of the development lifecycle, including pre-sales support, project plans, design
specifications, development cycles, test stages, and requirement prioritization.
• Responsible for communicating with customers to understand their requirements, usability concerns,
scalability, performance, and overall consumability of IBM products.
• Cross teamed with interactive design teams to create personas and storyboards that were used in the
development of software products.
• Conducted customer interviews to collect data for all new personas.
• Compared results of interactive design studies to competitor offerings to leverage additional opportunities
for product improvements.
• Experienced managing several software application types to include: service desk, application monitoring,
reporting, analytics and library management.
• Responsible for creating business plans, profit loss statement, marketing strategy, construction of sales
collateral, collecting and prioritizing customer requirements, planning product releases, pricing, packaging,
documentation, and sales training materials.
Bank of America 10/1994 to 01/1998
Leader in Financial Banking
Assistant Vice President, Team Leader – Application Development
Software development team leader. Responsible for gathering internal customer requirements, documentation
of requirements and programming of application code.
• Developed service desk applications to manage incidents and changes in the production environment.
• Business analyst functions included interviewing customers, documenting requirements, designing web
interfaces, and managing the development life cycle.
• Audit and compliance of bank processes and ensured data integrity.
EDUCATION
MBA, University of Phoenix, Phoenix, AZ, 2006
Concentrations in Business, Marketing and Management, GPA 3.77
BS, Wayland Baptist University, San Antonio, TX, 1994
Concentrations in Business, Management and Information Technology, GPA 3.8