Using ChatOps In An Open And Conversational Workflow

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This document discusses how ChatOps and conversational workflows can improve communication and collaboration. It describes how the company implemented ChatOps using Slack to move away from siloed communication towards more open and transparent communication. Key benefits included increased automation through integrated bots, improved speed and logging of actions and conversations, and a reduction in email reliance. ChatOps brought workflows and operations discussions into a common chatroom in a more accessible way.

Tecnología

An open & conversational workﬂow using
ChatOps
Murdo Aird, VP Operations, Cloudsoft Corporation
© Cloudsoft Corporation Ltd, 2017 1

• What is the problem we had to solve?
• What is ChatOps and how did it help?
• How to encourage open communication
• Integrating applications & bots into your conversational
workﬂow
© Cloudsoft Corporation Ltd, 2017 2

Move away from siloed communication
© Cloudsoft Corporation Ltd, 2017 5

Our goal was to institute a transparent workplace
© Cloudsoft Corporation Ltd, 2017 6

ChatOps is a method of
working, communicating and collaborating
© Cloudsoft Corporation Ltd, 2017 7

Brings work that is already
happening in the background to
the forefront in a common
chatroom
© Cloudsoft Corporation Ltd, 2017 8

Why does that matter?
© Cloudsoft Corporation Ltd, 2017 9

An approach to
managing technical and
business operations
through a group
chatroom
— https://www.reddit.com/r/chatops/
© Cloudsoft Corporation Ltd, 2017 10

Open communication was not our default
© Cloudsoft Corporation Ltd, 2017 12

We gradually improved week-on-week
© Cloudsoft Corporation Ltd, 2017 13

A bot is software that is designed
to automate the kinds of tasks
you would usually do on your own
© Cloudsoft Corporation Ltd, 2017 14

We used Slack as the hub for our tools & processes
© Cloudsoft Corporation Ltd, 2017 15

Manage applications from within chat
© Cloudsoft Corporation Ltd, 2017 16

Make sure it ﬁts into your developer workﬂow
© Cloudsoft Corporation Ltd, 2017 17

What can our bot do?
We can ask it:
• What Apache Brooklyn servers are in my landscape (including their health,
version, location etc)?
• What applications are being managed by those Apache Brooklyn servers?
• Tell me about those applications
• What applications are running in X cloud or region?
• Are there any applications with issues?
© Cloudsoft Corporation Ltd, 2017 18

How have we beneﬁtted?
• Increased automation (We all need some help!)
• Increased speed of actions and executed commands
• Vastly improved communication
• Automatic logging of conversations and actions
• Synchronous communication
• Reduction in email
© Cloudsoft Corporation Ltd, 2017 19

Thanks for your time !
Twitter: @murdoaird
Email: murdo@cloudsoft.io
Find out more
www.cloudsoft.io
© Cloudsoft Corporation Ltd, 2017 20

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Using ChatOps In An Open And Conversational Workflow

1. An open & conversational workﬂow using ChatOps Murdo Aird, VP Operations, Cloudsoft Corporation © Cloudsoft Corporation Ltd, 2017 1

2. • What is the problem we had to solve? • What is ChatOps and how did it help? • How to encourage open communication • Integrating applications & bots into your conversational workﬂow © Cloudsoft Corporation Ltd, 2017 2

8. Brings work that is already happening in the background to the forefront in a common chatroom © Cloudsoft Corporation Ltd, 2017 8

10. An approach to managing technical and business operations through a group chatroom — https://www.reddit.com/r/chatops/ © Cloudsoft Corporation Ltd, 2017 10

14. A bot is software that is designed to automate the kinds of tasks you would usually do on your own © Cloudsoft Corporation Ltd, 2017 14

18. What can our bot do? We can ask it: • What Apache Brooklyn servers are in my landscape (including their health, version, location etc)? • What applications are being managed by those Apache Brooklyn servers? • Tell me about those applications • What applications are running in X cloud or region? • Are there any applications with issues? © Cloudsoft Corporation Ltd, 2017 18

19. How have we beneﬁtted? • Increased automation (We all need some help!) • Increased speed of actions and executed commands • Vastly improved communication • Automatic logging of conversations and actions • Synchronous communication • Reduction in email © Cloudsoft Corporation Ltd, 2017 19

20. Thanks for your time ! Twitter: @murdoaird Email: murdo@cloudsoft.io Find out more www.cloudsoft.io © Cloudsoft Corporation Ltd, 2017 20

Using ChatOps In An Open And Conversational Workflow

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