1. Heather Coleman (248) 555-5555
713 East Nine Mile  Ferndale, MI 48220 heathercoleman@yahoo.com
Professional Sites:
linkedin.com/in/heatherecoleman twitter.com/heatherecoleman facebook.com/heatherecoleman
Motivated to achieve student success.
Passionate, self-directed Marketing Assistant seeks rewarding career with ITT Tech utilizing my marketing,
administrative and client relations expertise.
Computer skills multi-phone line multi-task
♦ MS Word ♦ PowerPoint ♦ Excel ♦ Outlook ♦ WordPress
Efficient, dog cat, mouse, cool
Personal Attributes and Abilities
• Exceptional typist, proven 100 wpm with 98% accuracy
• Innovative and enthusiastic; honored with “Customer Service Professional” award 2010
• Leads teams to success, invited to participate on Team Advisory Board
• Interact effectively with a diverse, multi-generational population
• Possess high level of integrity; entrusted with mentoring 25+ new employees
• Extremely adept at community and business relations, handles client-base of 80+
Relevant Experience
Marketing
• Innovative, creative and excellent at brainstorming in a group to accomplish organizational goals
• Establish and maintain long-term professional relationships
• Recommend solutions of administrative problems and implement accordingly
• Conduct research, compiles data, and prepares papers for consideration and presentation by executives,
committees and boards of directors
• Create and monitor marketing budgets of $20 - $40K
Administrative/Office Management
• Review operating practices and procedures to determine whether improvements can be made in areas such as
workflow, reporting procedures, or expenditures
• Manage team of 12 staff members, innovative team leader
• Recommend improvements to work methods or procedures
• Exceptional with Internet research and computer technologies, adept at application of knowledge
• Administer office budget of $25K on an annual basis
Client Relations
• Coordinate staff or activities in clerical support setting
• Outstanding communication skills, ability to interact with different personality types
• Adept at problem-solving and conflict/resolution skills
• Meet with individuals, special interest groups and others on behalf of executives
Volunteer Associations
PTL President/Marketing, MCA; 2000 – 2003
Volunteers Assisting the Disabled (VAD); Member since 1994
Employment History
Contractor Independent Contractor; Medical Transcriptionist 2 years
Camcentric Solutions Administrative Assistant 3 years
Meek Kayser, M.D. Medical Assistant/Laser Technician 2 years
Medical Evaluation Specialists Independent Contractor; Medical Transcriptionist 3 years
Henry Ford Hospital Medical Transcriptionist 3 years
Education
Baker College Business Administration 2 years
1

2. “Heather Coleman is an extraordinary addition to any organization.”
–Jane Smith, Executive Director of the Ferndale Chamber of Commerce, via LinkedIn
2