1. When to Focus On
Performance Measurement
National Alliance to End Homelessness
July 13, 2011
2. Overview
Homelessness in Detroit
Role of Homeless Action Network of Detroit
Need for Performance Measurement
Organizational Changes
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3. General Population Data
Population of City of Detroit just over
700,000, spread out over 140 square miles
– 25% decrease from the 2000 Census data
Approximately 30% of population in City
is living at or below poverty rate
Unemployment remains high
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4. Homeless in Detroit:
Yearly Data
2009 2010
Total Number of 19,229 20,284
Homeless
% of Homeless in 40% 37%
Families
% of Homeless that 60% 63%
are Single Adults
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5. Homelessness in Detroit:
Causes and Extent
Reasons for homelessness:
– Eviction
– Lack of affordable housing
– Job loss/unemployment/underemployment
– Substance Abuse
Increase in multiple episodes of
homelessness
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6. Emergency Shelter System
Fragmented
Multiple sources of funding, which are not aligned
with each other
90-day limits; most people “max out” on their 90-day
limit
Many shelters lack capacity to be able to fully
engage with the clients
Shelters struggle to move people to permanent or
positive housing destinations
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7. Homeless Action Network of Detroit
Core Purpose
Providing leadership to address homelessness.
Core Values
Collaboration – we promote partnerships and consensus
Competence – we advance knowledge and expertise
Commitment – we live it and expect it
Performance – we support outcome-driven best practices
Integrity – we strive to be fair and transparent
Advocacy – we create awareness and promote policy
solutions
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8. Homeless Action Network of Detroit
Serves as the lead entity for the Continuum of
Care for the cities of Detroit, Hamtramck, and
Highland Park, Michigan
– There are over 80 organizations within HAND
Service providers, community development
organizations, government/city entities
Large, small, experienced, novices, and everything in
between
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9. Homeless Action Network of Detroit
Manage Annual CoC Application to HUD
– $20 million in SHP and S+C funds
– 58 programs; 25 organizations
– Each year for the past 3 years the CoC has been awarded
the Permanent Housing Bonus funds = $2 million each year
Fiduciary for State ESG Funds
– $460,000
– Sub-grant the funds to 4 providers to provide prevention &
rapid re-housing assistance
– Manage the contracts and reimbursements
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10. Homeless Action Network of Detroit
Oversee and Manage local Homeless Management
Information System (HMIS)
Coordinate and Plan Biennial Point-in-Time Counts
10-Year Plan to End Homelessness
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11. Need for Performance Measurement
Currently, HAND reviews performance for HUD-
funded programs during time of Exhibit 1 submission
– Exhibit 1 questions
– Internal reviewing
In general, perform relatively well on HUD objectives
– PSH 6 months +: 85%
– TH to PH: 68%
– % Leaving with Employment: 21%
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12. Need for Performance Measurement
Challenges with current process
– “Snapshot”
– After the fact
– Limits ability to provide technical assistance
Community need
– Number of homeless people not decreasing
– Significant need
– Limited resources
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13. Organizational Changes
Anticipated HEARTH expectations
Intentionally & proactively making change
Improving how we “do business”
– Creation of dedicated Program Evaluation position
Partnerships & consultation
– Local foundation
– Corporation for Supportive Housing
– OrgCode
Beginning stages of journey
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