Overview of IT services

1. Managed Information Technology Services

2. Delivering Managed Services to Enterprises

3. What is Managed Services? Managed services is the practice of transferring day-to-day related management responsibility as a strategic method for improved effective and efficient operations. Why MerrittOne’s Managed Services? Managed services are rapidly replacing traditional information technology (IT) management tools and mega-outsourcing arrangements because they provide a more cost-effective method of managing and protecting enterprise networks, systems and applications.

5. Why Managed Services? Do you want your IT internal staff to focus on core competencies rather than juggling with IT challenges? Do you want to maintain control of Business-Critical Systems? Are you increasingly reactive rather than proactive when it comes to management of your IT infrastructure? If you have said “YES” to all of the above questions then its time you think about Managed Services.

6. MerrittOne’s’s Managed Services MO’s Managed Services comprises a comprehensive, integrated suite of services to manage a client’s distributed computing environment as a single entity—all with single point-of accountability. Integrated service elements include: Desktop Management Solutions Managed Server Solutions Network Management Solutions Managed Security Solutions

7. Desktop Management Suite Desktop management is a comprehensive approach to managing all the computers within an organization. "New technology gives small businesses real protection capabilities that can substantially mitigate the risk of disasters, accelerate recovery when they strike, and equip us to work more efficiently when they don't. Effective use of these technologies can enable productivity gains previously imaginable only by Fortune-500 corporations."

8. Desktop Management Suite Includes Asset Inventory Management Desktop Data Protection Desktop Security Desktop Support Deep Scan Patch Management Self Help Help desk

9. Asset Inventory Asset Inventory is an application designed to track the assets of businesses. When you need a precise picture of your company’s IT assets, there’s no room for error. MerrittOne’s Asset Inventory Services range from ability to track Windows and Macintosh Computers hardware, software and security information, non-discoverable fixed assets, Active Directory/LDAP, ability to categorize software, track warranty, leasing, and licensing information.

10. Desktop Data Protection MO’s Desktop Data Protection is designed to automatically backup your valuable business data, to store it in a password-protected data center away from your physical location with enhanced security features and to enable end-users to retrieve their stored data any time they need it. This helps you to focus on your business without worrying about what will happen to your critical data when power outages, system crashes, viruses, or other threats become real and impact your environment.

11. Desktop Security MerrittOne’s desktop security provides protection against antivirus, firewall, spyware, worm, and Trojan horse protection. Firewall Feature helps in detecting and terminating unwanted external applications such as spyware and adware. It also blocks unauthorized access into your network and sensitive data. This provides a tremendous security to your environment and data.

12. Desktop Support Desktop support is automating various computer-related support tasks in an organization. Troubleshooting, software installation, software patches, etc., can all be done via the network - reducing the turnaround time for IT support, simplifying and improving management of computers in the organization. MerrittOne’s Desktop Support acts as the primary point of contact for computer related problems - providing diagnostic, remedial, and referral services as appropriate. MerrittOne’s Desktop Support comprises of Deep Scan Patch Management Help desk

13. Deep Scan Scanning for overall PC health and vulnerability Deep Scan includes scanning of Windows Registry, at running processes, and inside of no executable files, archive files, and files of all sizes. So-called "smart" scans ignore archives, extremely large files, and sometimes no executables.

14. Patch Management Suite Patch management is the process of controlling the deployment and maintenance of interim software releases into production environments. It helps you to maintain operational efficiency and effectiveness, overcome security vulnerabilities, and maintain the stability of your production environment. Our integrated patch management suite includes patch management, software delivery, and automated asset inventory (professional). MerrittOne verifies Microsoft patch information and maintains a knowledge base.

15. Help Desk Suite It is a support system designed to assist end users with technical and functional questions and problems. MerrittOne’s managed services team provides you with a single point of contact, 24 hours a day, seven days a week, where you can obtain IT support by telephone or Internet. Our service desk tool enables us to log, monitor and report IT activities into a detailed database, allowing the service desk team to conduct comprehensive reporting on IT support activities.

16. Despite its name, desktop management includes overseeing laptops and other computing devices as well as desktop computers. In recent years, security-related tasks have become an increasingly large part of desktop management. As a result, an increasingly large proportion of administrative resources have been devoted to security-related tasks Patch management, Fighting viruses and spyware, Controlling greynet applications (programs installed without corporate approval, such as instant messaging, file sharing programs, and RSS readers). Desktop Management

17. Desktop Management Interface (DMI) is an industry framework for managing and keeping track of hardware and software components in a system of personal computers from a central location. DMI was created by the Desktop Management Task Force (DMTF) to automate system management and is particularly beneficial in a network computing environment where dozens or more computers are managed. Desktop Management Interface

19. Managed Server Hosting Our Managed Server Hosting Solutions align your systems with business goals. MerrittOne’s Managed Server Hosting comprises of Server Monitoring Application Monitoring Service Monitoring Windows Event log Monitoring CPU, Memory and Disk Utilization Monitoring With MerrittOne’s Enterprise Server Management, you'll benefit from an exceptionally stable server environment, embedded management intelligence and a rapid, substantial return on investment (ROI).

20. Application Monitoring Application failures are usually the most common problems that occur in IT infrastructure. Monitoring critical applications proactively helps to prevent application failures and identify degradations early. MerrittOne’s Application Monitoring can monitor mission critical applications that run on Servers. Various parameters of applications like MS Exchange, Oracle, MySQL, MSSQL & Lotus Notes can be monitored.

22. Core Services – Always Included Root/Administrator Access Unlimited 24/7 service and technical support Custom monitoring schemas through the entire stack Accelerated response and recovery to any alert or service request Rapid hardware replacement Operating system patching Server and operating system hardening A dedicated Sales Executive It is important to realize that MerrittOne Managed Server Hosting is a full-service package designed to alleviate or entirely prevent service and business disruptions.

23. Managed Server Hosting – Available à la Carte Since every solution is customized to the unique needs it addresses, the following value-added services are available. Security (Physical and Network) Recovery (Backups and Data Restoration) Database Care (for all platforms) Storage (dedicated Storage Area Networks with mirrored arrays) High-Availability Clustering Multi-site Redundancy; Multi-Master Replication Enterprise Email

24. Benefits To Your Organization Depending on your need or reason for choosing MerrittOne, several or many benefits can be realized. In consultation with you, MerrittOne will provision, monitor, and manage a custom-configured hardware and network infrastructure purpose-built to its tasks. Managed Server Hosting negates the need for Capital expenditures Lengthy provisioning process "Over-purchasing" Some insurance costs Most third-party service contracts Trial-and-error

25. Managed Server Hosting provides Fixed monthly costs What you need right now On-demand scalability Vendor-certified engineers Affordable access and migration to advanced solutions Quicker implementation and faster ROI Quicker resolution of problems or adverse events Carrier-grade hosting facilities with redundant independent power supplies Managed Growth Managed Server Hosting not only delivers an excellent technology service, but also makes business sense as we match to your cash flow, and help you grow.

26. MerrittOne’s Managed Server Hosting is ideal for SMBs, Start-Ups all the way up to the Mid to Large Enterprise space ASP and SaaS Hosting Disaster Recovery and Business Continuity Planning Just-In-Time Deployment Scalability Planning Managed Growth Predictable Expenditures Greater Business Efficiency

27. Network Management Solutions Network management is the execution of the set of functions required for controlling, planning, allocating, deploying, coordinating and monitoring the resources of a network. Detect, diagnose and resolve network performance issues before they turn into costly downtime. MerrittOne Network Management Solution (NMS) includes Router & WAN Monitoring Switch Monitoring

28. Router & WAN Monitoring WAN links are usually the most expensive part of the network, and managing bandwidth allocation can be complex. Oversubscribing to bandwidth could mean that your company is paying for more bandwidth than required, and under subscribing could result in congestion and unacceptable network performance. MerrittOne Router & WAN Monitoring can help you in Ensuring High Network Availability Monitoring Router Performance Optimize Bandwidth Allocation Minimize Recurring Cost

29. MerrittOne NMS' offerings are relied on by mission critical networks on a daily basis. We can help your organization gain control of the increasing requirements to: Design, implement, manage and maintain technology infrastructures. Identify, assess, and remedy security vulnerabilities. Utilize technology to improve ROI. Manage technology as a business asset. Our solutions can make a difference in your business with defined, measurable outcomes.

30. Here is your organization's chance to work with some of the greatest technical experts in the world. The benefits of involving NMS for a High Availability (HA) Disaster Recovery (DR), Continuity of Operations Planning (COOP) or Continuity of Government (COG) MerrittOne’s NMS specializes in implementing Automated Disaster Recovery solutions to limit network downtime and data loss. Why waste time and money hoping that the organization's data is protected or that a technical project will be implemented successfully? Know from the start that the HA DR/COOP/COG solutions or technical project your organization implements will be a success by utilizing MerrittOne’s NMS.

31. Managed Security Solutions Every industry Vertical has its own unique information security challenges brought about by consolidation, regulations and different business requirements. MerrittOne understands these challenges and leverages its experience with its many clients across all industry verticals to deliver Managed Security Solutions tailored to your specific Threat Management needs.

33. How MerrittOne Managed Services Works . . . Step 1: IT Audit & Assessment - Discover, document and assess the existing IT infrastructure. Step 2: IT Remediation (if required) - Correct problems with existing infrastructure Step 3: IT Performance Monitoring - Monitor and report on the performance of infrastructure Step 4: IT Support - Support for staff on IT problems Step 5: IT Operational Maintenance - Operate and Maintain your IT Infrastructure

34. Thank You