1.
PERSONAL SHOPPER
JOB DESCRIPTION

2.
PERSONAL SHOPPER JOB DESCRIPTION
OVERVIEW
• Personal Shoppers provide expert advice and give the highest
level of customized and personal customer service possible to
individual shoppers. By giving personalized attention and
providing advanced knowledge of products, services, and
trends, Personal Shoppers become trusted consultants for
shoppers who want an enhanced buying experience. In this
job, you will develop deep and lasting relationships with your
client base, and will proactively communicate with them
regularly as a professional advisor.

3.
KEY RESPONSIBILITIES OF A PERSONAL SHOPPER
• As a personal shopper, you will be responsible for building a
client base of loyal shoppers who make frequent purchases.
Using a variety of communications methods, you will craft a
shopping experience for customers which is easy, inspiring,
and productive.
• The result of your efforts as a personal shopper should be
higher sales ticket averages and an extreme customer-centric
experience.

4.
COMMUNICATIONS RESPONSIBILITIES IN A
PERSONAL SHOPPING JOB
• Personal Shoppers drive the relationship with their clients
using mail, e-mail, telephone and face-to-face
communications. Listening is more important than talking
because the information you gain by asking questions will
help you fill the extensive reference files you will be keeping.
Personal Shoppers use their files to recommend new offerings
and store events to their clientele. Because of the
appropriateness of your recommendations, customers will
greet your communications with positive expectation and
enthusiasm. You will be giving shoppers the motivation to visit
your store often and make purchases frequently.

5.
SALES RESPONSIBILITIES FOR PERSONAL SHOPPERS
• Many customers request personalized service, but you will also
cultivate relationships with everyday shoppers who are not
familiar with a personal shopping experience. Personal
Shoppers usually have appointment levels, sales quotas, and
customer satisfaction goals to achieve. Suggestive selling and
upselling will be a natural part of the personal shopping
experience because of your in-depth knowledge of both the
customer and the current offerings.

6.
CRAFTING THE CUSTOMER EXPERIENCE IN A
PERSONAL SHOPPING JOB
• Personal Shoppers are dedicated to one shopper at a time.
You will lead each client through their shopping experience,
guiding them to products and services that are particularly
suited for their needs and desires. You will be the single point
of customer service before, during and after the sale for your
clients, so it's imperative that you follow-up, follow-through
and keep your commitments in order to maintain strong
relationships. Each personal shopping client wants to feel as if
they are the only customer you have. Your organization and
relationship skills will create that illusion for them.

7.
SKILL REQUIREMENTS IN A PERSONAL SHOPPING
JOB
• You must have superior written and verbal communication
skills to be a successful personal shopper. Sales skills,
organizational skills, and self-directed time management skills
will be essential for those in this position. An organized
appointment schedule will ensure that each client receives
your undivided attention. In order to complete required
paperwork, you will need basic computer skills and a
knowledge of basic Microsoft Office programs.

8.
PRIOR EXPERIENCE NEEDED TO GET A PERSONAL
SHOPPER JOB
• This is not an entry-level retail job. Since personal shopping
services are used for competitive differentiation, retail
employers will be looking for someone with a solid track
record of sales success, preferably with the same types of
products or a similar industry. Some employers may be willing
to provide product knowledge training to someone who has
general sales experience, but an existing passion for the
products and industry will make you a better candidate.

9.
• Qualifications for a Personal Shopper
– Personal shoppers always maintain the highest level of professionalism
in both appearance and attitude. Retail employers will want their
personal shoppers to be authoritative, ultra professional experts with
an inviting and friendly demeanor. A passion for sales and delivering
unparalleled customer service will drive you to success in this career.
Successful personal shoppers are also goal-oriented, self-motivated
and possess an entrepreneurial spirit which sparks their creativity and
resourcefulness. Patience, flexibility, tact, integrity, and dependability
will be expected by both your employer and your clients.

10.
PERSONAL SHOPPING IN UAE
By Appointment
Emirates Palace Hotel, Office 11, Media Centre,
P.O. BOX 108309, Abu Dhabi, UAE
info@byappointmentme.com
byappointmentuae@gmail.com