1. Organizational Conflict
Prepared by Nam Trung – 17/10/2013
CONFLICT
Conflict is inevitable
 Conflict in IT projects is usually high
 Conflict can be good can be bad or VERY BAD.
=> So… what will we do when there is a conflict?
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2. Organizational Conflict
Prepared by Nam Trung – 17/10/2013
AGENDA
Organizational conflicts
 Team conflicts
 Types of power
 Conflict Resolutions
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3. Organizational Conflict
Prepared by Nam Trung – 17/10/2013
ORGANIZATIONAL CONFLICTS
Definition of Responsibility Unclear
 Conflict of Interest
 Not Enough Resources
 Interpersonal Relationships
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4. Organizational Conflict
Prepared by Nam Trung – 17/10/2013
DEFINITION OF RESPONSIBILITY UNCLEAR
Unclear who is responsible for what area work
 Decisions are made that appear to cross
boundaries of responsibility
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5. Organizational Conflict
Prepared by Nam Trung – 17/10/2013
CONFLICT OF INTEREST
Personal interests and goals fit within the
structure of the organization?
 Personal goals >< Organizational goals
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6. Organizational Conflict
Prepared by Nam Trung – 17/10/2013
NOT ENOUGH RESOURCES
Resources: money, time, materials and human.
 Valuable resources need to be protected, shared,
distributed fairly among departments, teams
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7. Organizational Conflict
Prepared by Nam Trung – 17/10/2013
INTERPERSONAL RELATIONSHIPS
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Prejudices, attitutes, characteristics
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8. Organizational Conflict
Prepared by Nam Trung – 17/10/2013
TEAM CONFLICTS
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PMI’s most reasons of team conflicts:
 Schedules
 Project
priorities
 Resources
 Technical opinions
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Others:
 Working
Styles
 Cultural And Gender Differences
 Personality Clashes
 Poor Communication
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9. Organizational Conflict
Prepared by Nam Trung – 17/10/2013
WHO IS RESPONISBILITY TO RESOLVE CONFLICTS
In a Organization?
 In a Team?
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The one who has power
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10. Organizational Conflict
Prepared by Nam Trung – 17/10/2013
TYPES OF POWER
Formal
 Reward
 Penalty
 Expert
 Reference
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11. Organizational Conflict
Prepared by Nam Trung – 17/10/2013
TYPES OF POWER - FORMAL
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The formal authority or power derived from the
position.
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12. Organizational Conflict
Prepared by Nam Trung – 17/10/2013
TYPES OF POWER - REWARD
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Rewards: Salary, promotion, bonus, better
assignment
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13. Organizational Conflict
Prepared by Nam Trung – 17/10/2013
TYPES OF POWER - PENALTY
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14. Organizational Conflict
Prepared by Nam Trung – 17/10/2013
TYPES OF POWER - EXPERT
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The power delivered from special knowledge or
expertise
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15. Organizational Conflict
Prepared by Nam Trung – 17/10/2013
TYPES OF POWER - REFERENT
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16. Organizational Conflict
Prepared by Nam Trung – 17/10/2013
CONFLICT RESOLUTIONS
Problem Solving
 Compromise
 Forcing
 Smoothing
 Withdrawal
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17. Organizational Conflict
Prepared by Nam Trung – 17/10/2013
CONFLICT RESOLUTIONS - PROBLEM SOLVING
Find the root cause
 Discuss to find the solution
 Everyone is happy
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18. Organizational Conflict
Prepared by Nam Trung – 17/10/2013
CONFLICT RESOLUTIONS - COMPROMISE
Everybody loses and gains something
 All parties get some sort of satisfaction
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19. Organizational Conflict
Prepared by Nam Trung – 17/10/2013
CONFLICT RESOLUTIONS - FORCING
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Can lead to low morale
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20. Organizational Conflict
Prepared by Nam Trung – 17/10/2013
CONFLICT RESOLUTIONS - SMOOTHING
Avoid areas of disagreements, and focuses on
commonalities
 A way to avoid tough discussions
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21. Organizational Conflict
Prepared by Nam Trung – 17/10/2013
CONFLICT RESOLUTIONS - WITHDRAWING
No action is taken, just avoid the conflict.
 Useful when conflict gets very heated
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22. Organizational Conflict
Prepared by Nam Trung – 17/10/2013
CONCLUSIONS
Conflict exists for many reasons.
 Conflicts are necessary for health relationships,
for sharing of ideas and vital to the growth of a
group or organization.
 Proper management of conflict can lead to an
established trust and collaboration.
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23. Organizational Conflict
Prepared by Nam Trung – 17/10/2013
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