Listening Skills is one of the most essential skills needed by all of us. Unfortunately, we all love only to talk and hate listening. But, developing this vital skill can help us in our society, profession or even in our domestic field. So, why not practice it and change our life?

1. LISTENING SKILLSLISTENING SKILLS
By – N.G.PalitBy – N.G.Palit
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2. Listening SkillsListening Skills
* A wise person said
”Listening is the hardest
thing in the world”

3. Seek To UnderstandSeek To Understand
• “Seek first to understand, then to
be understood.“
- Stephen R. Covey (7 Habits of Highly
Effective People)

4. Two EarsTwo Ears
• Nature has given us
one tongue, but two
ears, so that we may
hear from others
twice as much as we
speak.

5. Listening SkillsListening Skills
• Listening skills are
the ways to help
you listen
something more
effectively

6. Think…Think…
• The universe talks to all of us
We just need to know
‘HOW TO LISTEN’……

7. Best Way To PersuadeBest Way To Persuade
• "One of the best ways to persuade
others is with your ears - by
listening to them."
•
Dean Rusk

8. I Like To ListenI Like To Listen
• I like to listen. I have learned
a great deal by Listening Carefully
BUT, MOST PEOPLE NEVER LISTEN
•Ernest Hemmingway

9. Importance Of ListeninImportance Of Listeningg
• I only wish I could find an institute that
teaches people how to listen. People
need to listen at least as much as they
need to talk.
Too many people fail to realize that real
communication goes in both directions.
Lee Iacocoa
Former CEO of Chrysler

10. Who Is A Good Listener?Who Is A Good Listener?
• "But, you must REALLY listen. No
interrupting, no daydreaming, no planning
your response. Just listen."
Author Unknown
• When people compliment someone on being
a great communicator, they often mean that
the person is a good listener."
Joseph Sommerville, PhD

11. What is Listening?What is Listening?
• What is the opposit word of Talking?
Listening
In many cases it is not.
It is waiting to talk !

12. What Is Listening?What Is Listening?
• Listening is not just about being
quiet while someone else is speaking.
* “Listening is the process of
receiving,
constructing meaning from, and
responding to spoken and/or
nonverbal messages
• Listening is an active process.

13. What is Listening?What is Listening?
• Listening is with the
Mind
• Hearing with the senses
• Listening is conscious
• An active process of
getting information, ideas etc.
• To improve interpersonal & oral exchange

14. Importance of ListeningImportance of Listening
• We show that we are serious
• We display respect to other’s view
point
• Helps us to learn
• Helps us to adapt and understand
• Empathize

15. Why Listening is Important?Why Listening is Important?
• To avoid communication
errors.
• Helps to learn
something
new.
• It is the key to success.

16. Fallacies about ListeningFallacies about Listening
• Listening is not my problem.
• Listening and hearing are same.
• Smarter people are better listeners.
• Good readers are good listeners.
• Listening improves with age or
experience.

17. Why People Don’t Listen?Why People Don’t Listen?
• People are distracted, preoccupied or forgetful
a full 75 percent of the time.
• We usually recall just 50 percent of what was
said immediately after we talk
• We spend just 45 percent of our time
listening
• We remember just 20 percent of what we
hear.
• Only 2 percent of us have had formal
educational experience with listening

18. The Four Ears of ListeningThe Four Ears of Listening

19. Basic Types of ListeningBasic Types of Listening
• Active listening
• Selective listening
• Emphatic listening
• Ignoring listening

20. Active ListeningActive Listening
• Understanding all
things
• Proper interaction.
• Proper feedback

21. Selective ListeningSelective Listening
• We remember only
• Selective portion.
• Topic is not to our
liking

22. Ignoring ListeningIgnoring Listening
• Not listening at all
is pretty insulting
to others.
It can lead to
strained relations

23. How To Listen Effectively?How To Listen Effectively?
• 1. Stop Talking – Be Silent
• 2. Show Interest
• 3. Empathize
• 4. Ask Questions
• 5. Maintain Eye Contact
• 6. Practice Listening
• 7. Listen Creatively
• 8. Put Your Entirety

24. Poor Listening SkillsPoor Listening Skills
• Can lead to misunderstanding &
chaos.
• This can lead to moneytary loss apart
from loss of Time and Effort

25. Stages of Listening ProcessStages of Listening Process
• Hearing
• Focusing on
message.
• Comprehending
& Interpreting
• Analyzing and Evaluating
• Responding
• Remembering

26. Barriers to Active ListeningBarriers to Active Listening
• Environmental Barrier
• Physiological Barrier
• Psychological Barrier
• Selective Listening
• Negative Listening Attitudes
• Personal Reactions
• Poor Motivation

27. How to be an EffectiveHow to be an Effective
Listener?Listener?
• What you think about
Listening?
• Understand the
• complexities of listening.
• Prepare to listen.
• Adjust to the sitiuation.
• Focus on key-points.

28. How to be an EffectiveHow to be an Effective
Listener?Listener?
What do you feel about listening?
• Want to listen.
• Delay judgement.
• Accept responsibility for understanding.
• Encourage others to talk.
• Don’t tune out ’dry’ subjects

29. How to be an EffectiveHow to be an Effective
Listener?Listener?
• What you do about
listening?
• Face speaker.
• Maintain eye contact.
• Remove the internal &
external distractions.
• Listen with open mind
• Respond to speaker.
.

30. Benefits of Effective ListeningBenefits of Effective Listening
• Enhances productivity
• Improves relations
• Avoids conflicts
• Improves understanding
• Improves negotiation skills
• Adds to your Image & Personality
• Helps You to stand out.
• You will be appreciated.

32. Difference between Hearing &Difference between Hearing &
ListeningListening
• Hearing is easy – Listening is hard
• Hearing is passive – Listening is active
• Hearing is a physical function of biology
– Listening is mental function of internal
behavior
• Listening is beyond words, more than
hearing

33. The Ten CommandmentsThe Ten Commandments
• 1. Stop Talking.
• 2. Put the Talker at ease.
• 3. Show him that you
want to Listen.
• 4. Remove Distractions.
• 5. Empathize with him.
• 6. Be Patient
• 7. Hold your temper.

34. The Ten CommandmentsThe Ten Commandments
• 8. Go easy on Arguments & Criticism
• 9. Ask questions.
• 10. When in doubt, ask for clarification.

35. HolisticHolistic
• "So when you are listening to somebody
completely & attentively, then you are
listening not only to the words, but also to
the feeling of what is being conveyed, to
the whole of it, not part of it."
Jiddu Krishnamurti

36. A Good GiftA Good Gift
• “The Greatest Gift You Can Give Others
Is The Purity Of Your Attention”.
- Richard Moss

37. CourageCourage
• "Courage is what it takes to stand up and
speak; courage is also what it takes to sit
down and listen." - Winston Churchill

38. Enhance Listening SkillsEnhance Listening Skills
"We need to enhance listening in every
corner and quarter of society."
Dr. Ralph G. Nichols

39. Listen , Listen…..Listen , Listen…..
• "Listen a hundred
times; ponder a
thousand times;
speak once."
-- Turkish Proverb

40. Any QuestionAny Question

41. Thank You For ListeningThank You For Listening
By – N.G.PalitBy – N.G.Palit

42. At the endAt the end
Please feel free to send your valuable
feed-back and suggestions to me at the
following address:
nandapalit @yahoo.co.in
or through face book.