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Leading Innovation and Growth in a Rapidly Changing World by Brad Smith(Intuit) at NASSCOM Product conclave

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Leading Innovation and Growth in a Rapidly Changing World by Brad Smith(Intuit) at NASSCOM Product conclave

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Leading Innovation and Growth in a Rapidly Changing World by Brad Smith(Intuit) at NASSCOM Product conclave

  1. 1. the only constant is change
  2. 2. There is one certainty:You will have to lead transformational change
  3. 3. Intuit :A story of transformation
  4. 4. Founded in ‘83: Improve financial lives
  5. 5. Our Mission: improve people’s financial lives Improving Help families put up to ~ 50M Lives Help small businesses be 20% more profitable… $1,000 back in their Customers revenues ~20% pockets… $550M in of U.S. GDP, pay 1 in 12consumer savings identified American workers to date Help people get the maximum tax Improve FI profit per Help accountants be refund…$50B in tax customer by 20%… 20% more productive refunds, IB customers equal to today… Serve half of all 1 out of every 3 the 5th largest U.S. bank accounting firms tax returns e-filed
  6. 6. Today’s topicLeading innovation &growth in a rapidly changing world
  7. 7. The big questions
  8. 8. QUESTION #1How do you align &mobilize your team around a vision?
  9. 9. Define a vision that inspires action
  10. 10. First, listen… employees • Greatest underleveraged investors opportunities? customers • Greatest risks orindustry peers challenges? advisors • What can you do to screw it up?
  11. 11. Get a future-back, outside-in perspective
  12. 12. More than a greatcommunicator… a translator of dreams.
  13. 13. Package it into something memorable “Connected Services” Social Mobile Global
  14. 14. SUMMARY –Mobilizing & aligning your team around a vision• Strive for a vision that inspires action• Listen…and get an outside-in perspective• Package it into something memorable
  15. 15. QUESTION #2How do you build a culture whereinnovation thrives?
  16. 16. “The bottleneck isalways at the top of the bottle.”
  17. 17. To walk a mile in a customer’s shoes… you must first remove your own
  18. 18. Foster an entrepreneurial environment Small teams Rapid experimentation Celebrate failure
  19. 19. 95-105 9765590632 100-115 9354240167 105-115: 984554042195-100 9972582678
  20. 20. Jyoti, Student, Guwahati,Assam Needs career information,education servicesRamesh Kumar, Hospital Employee,Jaipur, Rajasthan Needs bus schedule, local newsNageshwara, Farmer,Andhra Pradesh Needs weather, news, market prices for crops
  21. 21. SUMMARY –Build a culture where innovation thrives• Questions you ask…not answers you give• Foster an entrepreneurial environment• Enable ideas to come from anywhere and set up processes to empower innovators
  22. 22. QUESTION #3How do you place betson today vs. tomorrow?
  23. 23. "Im actually as proud of many of the things we havent done asthe things we have done.”
  24. 24. Your resources Time People Money
  25. 25. Manage offerings & investments in stages Horizon 1 Horizon 2 Horizon 3 Extend & Build Emerging Create Viable Defend the Offerings Options Core
  26. 26. Align the right talentHorizon 1 Horizon 2 Horizon 3 Rowing White Water Diving for Crew Rafting Sunken Treasure
  27. 27. Define the right success metricsHorizon 1 Horizon 2 Horizon 3 Grow the Prove the Prove the user business… business model… concept… profitably with scale with compelling business model hypothesis
  28. 28. SUMMARY – Placing bets on today and tomorrow• Be clear about what you won’t focus on• Allocate resources: time, people, dollars• Portfolio manage: tailor talent & metrics
  29. 29. Leading innovation & growth in a changing world
  30. 30. Faster, Sustained Growth

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