This document outlines interviews conducted with restaurant suppliers and end customers regarding food delivery and online ordering. Supplier interviews found that many restaurants do not offer delivery and most still take orders by phone. Restaurants want to update customers on menus regularly and advertise but lack resources. They are interested in delivery and online ordering to help sales. Customer interviews found most prefer to order instead of dining in, but still order junk food due to low cost and convenience over local foods. Both groups see potential in an online food delivery and ordering system.

1. START UP INTERVIEWSSTART UP INTERVIEWS
NAZLI TEMURNAZLI TEMUR
M1 INTERNATIONAL MASTER OF COMPUTERM1 INTERNATIONAL MASTER OF COMPUTER
SCIENCESCIENCE
COMMUNICATION & MANAGEMENTCOMMUNICATION & MANAGEMENT
11

2. OUTLINEOUTLINE
——-> END CUSTOMER INTERVIEWS-> END CUSTOMER INTERVIEWS
——-> SUPPLIER(RESTAURANT) INTERVIEWS-> SUPPLIER(RESTAURANT) INTERVIEWS
——-> HIGHLIGHTS-> HIGHLIGHTS
——-> CONCLUSION-> CONCLUSION
——-> Q&A-> Q&A

3. END CUSTOMEREND CUSTOMER
INTERVIEWSINTERVIEWS
STUDENTSSTUDENTS
1 SENEGAL1 SENEGAL
1 FRENCH1 FRENCH
2 MORROCCAN2 MORROCCAN
1 TUNISIAN1 TUNISIAN
1 TURKISH1 TURKISH
1 MEXICAN1 MEXICAN
1 ROMANIAN1 ROMANIAN
EMPLOYERSEMPLOYERS
1 FRENCH AMADEUS EMPLOYEE1 FRENCH AMADEUS EMPLOYEE
1 GERMAN AMADEUS EMPLOYEE1 GERMAN AMADEUS EMPLOYEE
2 TURKISH AMADEUS EMPLOYEE2 TURKISH AMADEUS EMPLOYEE
1 POLYTECH BOARD MEMBER CDE1 POLYTECH BOARD MEMBER CDE
1 AMADEUS EMPLOYEE1 AMADEUS EMPLOYEE
1 JOURNALST FROM CAEN1 JOURNALST FROM CAEN
1 INRIA EMPLOYEE1 INRIA EMPLOYEE

4. SUPPLIERSUPPLIER
INTERVIEWSINTERVIEWS
RESTAURANTSRESTAURANTS
2 FRENCH—2 FRENCH— SPECIFIC NAMESPECIFIC NAME
1 CHINESE—1 CHINESE— SPECIFIC NAMESPECIFIC NAME
1 ITALIAN—1 ITALIAN— SPECIFIC NAMESPECIFIC NAME
1 TURKISH—1 TURKISH— SPECIFIC NAMESPECIFIC NAME
1 INDIAN—1 INDIAN— SPECIFIC NAMESPECIFIC NAME

5. QUESTION SET / SUPPLIERQUESTION SET / SUPPLIER
ReRe
markmark
QueryQuery
YY
ESES
NN
OO
Do you do delivery ?Do you do delivery ?
If yes , how do you get the orders e.g phone , online ?If yes , how do you get the orders e.g phone , online ?
Who is the potential customer for you ?Who is the potential customer for you ?
What is the average cost of each menu ?What is the average cost of each menu ?
Are you happy with the number of order? If no why ?Are you happy with the number of order? If no why ?
Do you think extending your business with more delivery is possible ?Do you think extending your business with more delivery is possible ?
Would you like to invest online ordering system ?Would you like to invest online ordering system ?
Does your restaurant famous for one food ?Does your restaurant famous for one food ?
What is the maximum number of menu to deliver per hour? numb of custWhat is the maximum number of menu to deliver per hour? numb of cust
What is the average waiting time as per food (max-min) ? QuarterlyWhat is the average waiting time as per food (max-min) ? Quarterly
If you compare 5 year before and now, Does the demand on same on yourIf you compare 5 year before and now, Does the demand on same on your
food or less then junk food?food or less then junk food?
What is the total number of people working in the restaurant (SIZE)What is the total number of people working in the restaurant (SIZE)
Do you know the average number of visit per day? What? When is most ?Do you know the average number of visit per day? What? When is most ?
How many strong competitors you have ? Why ?How many strong competitors you have ? Why ?
QUESTION SET / SUPPLIERQUESTION SET / SUPPLIER

6. QUESTION SET / END CUSTOMERQUESTION SET / END CUSTOMER
ReRe
markmark
QueryQuery
YY
ESES
NN
OO
Do you prefer to eat outside , inside or order ? Why ?Do you prefer to eat outside , inside or order ? Why ?
If Order , how do you order e.g phone , online ?If Order , how do you order e.g phone , online ?
What are the potential food type for you? Junk or Local ? Why ?What are the potential food type for you? Junk or Local ? Why ?
What is the max cost of that you can afford for junk & local food? why?What is the max cost of that you can afford for junk & local food? why?
Are you comfortable with the current eating style ? Why ? QuarterlyAre you comfortable with the current eating style ? Why ? Quarterly
Do you comfortable with the current eating style ?Do you comfortable with the current eating style ?
Do you think if restaurants do delivery can u change your style or type?Do you think if restaurants do delivery can u change your style or type?
What are the most famous foods/restaurants in france for you ?What are the most famous foods/restaurants in france for you ?
Would you like to have an online ordering service that you can order anyWould you like to have an online ordering service that you can order any
kind of food ?kind of food ?
If there would be an online order system would you like to order local foodIf there would be an online order system would you like to order local food
instead of junk food ?instead of junk food ?
Which one is most important Average Waiting Time or Cost for you ?Which one is most important Average Waiting Time or Cost for you ?
Why ? ?Why ? ?
Do you usually go out to eat local french food ? If no Why ?Do you usually go out to eat local french food ? If no Why ?
Do you usually eat international food ? Why ?Do you usually eat international food ? Why ?
QUESTION SET / END CUSTOMERQUESTION SET / END CUSTOMER

7. • FACT :FACT : Last Year %54 of Food Sales went Junk Food.Last Year %54 of Food Sales went Junk Food.
• FINDING :FINDING : The only demand on junk food because it isThe only demand on junk food because it is
cheap and fastcheap and fast
END CUSTOMER HIGHLIGHTSEND CUSTOMER HIGHLIGHTS

8. 1.1.There are large of restaurants and hotels whichThere are large of restaurants and hotels which don’t have deliverydon’t have delivery
systemsystem. Like Indian restaurant Nooris, Achaina, Kasmiri, Jambo Fast. Like Indian restaurant Nooris, Achaina, Kasmiri, Jambo Fast
Food and etc they allFood and etc they all don’t have their delivery services.don’t have their delivery services.
2.2.Most of the restaurants still takingMost of the restaurants still taking ordersorders by old method phone callby old method phone call..
Like Mr Pizza Fast food, Christian Plumail, Chinese Foods and etc.Like Mr Pizza Fast food, Christian Plumail, Chinese Foods and etc.
3.3.It’s really difficult for restaurant to always tell their customers aboutIt’s really difficult for restaurant to always tell their customers about
menus.menus. So theySo they want to update their customerwant to update their customer about items regularabout items regular
basis.basis.
4.4.Many restaurants areMany restaurants are not happy with their salesnot happy with their sales just because ofjust because of lacklack
resources to advertiseresources to advertise their products and lack of delivery service.their products and lack of delivery service.
5.5.Many restaurant areMany restaurant are just famous for one menujust famous for one menu and they feeland they feel difficultydifficulty
to surviveto survive in the market in the presence of big food groups.in the market in the presence of big food groups.
6.6.We found large number of restaurants interested toWe found large number of restaurants interested to
SUPPLIER HIGHLIGHTSSUPPLIER HIGHLIGHTS

9. • We are suppose to create a Web Application which will set customer satisfactionWe are suppose to create a Web Application which will set customer satisfaction
FULLY YESFULLY YES
• BY ProvidingBY Providing Delivery and Online Order ServiceDelivery and Online Order Service
• BY includingBY including Most of theMost of the Local -International -Fast FoodLocal -International -Fast Food Restaurants.Restaurants.
• BY including detailedBY including detailed COST, DELIVERY time-area, UP to DATE menus,COST, DELIVERY time-area, UP to DATE menus,
PROMOTIONPROMOTION InformationsInformations
• BY Gathering Customer Satisfaction viaBY Gathering Customer Satisfaction via Feedback Collection and online Rating.Feedback Collection and online Rating.
• BY ProvidingBY Providing Order TrackingOrder Tracking to quickly monitor & conclude ordering.to quickly monitor & conclude ordering.
CONCLUSIONCONCLUSION

10. Q&AQ&A