O365Con19 - O365 Identity Management and The Golden Config - Chris Goosen
Spca2014 building a digital workplace on share point sam marshall 1.0d
1.
2. Building a Digital Workplace on SharePoint
www.clearbox.co.uk
@sammarshall
3. ClearBoxConsulting
Intranet, SharePoint and digital workplace:
Strategy
Governance
Collaboration
Communities
Adoption
Training
Practical experience
Transparent
Vendor-neutral
4. Sam Marshall
Director of ClearBox Consulting
15 years intranet and digital workplace
Former global portal manager at Unilever
Benchmarked over 40 intranets
Comms, KM & IT background
sam@clearbox.co.uk
@sammarshall
8. Headlines
1.SharePoint can cover many bases
2.But SharePoint will never be a complete digital workplace
3.A successful digital workplace depends more on management and people than technology
9. Drivers
•Global markets
•Dispersed teams vs. silos
•Recruitment flexibility
•Employee engagement
•Floor / Field workers
•Innovation
•Connection to customer
Strategy
•Knowledge work
•Work-life balance
•Work autonomy / productivity
•Freelancing
•Consumer UX
Employees
•Social tools
•Cloud
•Mobile
•Fast internet everywhere
•Search
•Big data
Technology
16. Capability
Benefit
Outcome
Strategic Goals
Feature
“One” Organisation
Single identity
All employees see same msg.
Corp-Wide Comms
News Hub
Customer satisfaction
2-way comms
Employee engagement
Less churn
Time savings
Response times faster
Fewer outages
Better stock control
Community discussions
SAP Dashboard
Quicker access to data
Single place to collaborate
Flexible project resourcing
Best people on a task
Team Sites
Benefits mapping
17. An Example Case Study
Global company
Search and silos and issue
Commsintranet on content management system
Multiple other intranets on other systems
SharePoint used for collaboration and some comms
Yammer used ‘virally’
Multiple people finders and profiles
23. Yammer has a bright future
Cloud can be an issue
Look at Beezy, Sitrionand Jive
SharePoint 2013 may be good enough
Integration with on-premmay never be fixed
Should you move to Yammer?
27. People Relationships
“It’s not written down
Go and ask Joe”
Information Cultures
Sharing
Control
Innovation
“Here’s 5 untested ideas”
Market Advantage
“Here’s the PowerPoint
with our USPs”
Hierarchy
Here’s the approved process v3.2.1
Adapted from Cameron & Quinn
Competing Values Framework (2011)
Differentiation
Integration
28. People Relationships
“It’s not written down
Go and ask Joe”
Innovation
“Here’s 5 untested ideas”
Market Advantage
“Here’s the PowerPoint
with our USPs”
Hierarchy
Here’s the approved process v3.2.1
SharePoint Fit
Adapted from Cameron & Quinn
Competing Values Framework (2011)
Sharing
Control
Differentiation
Integration
29. People Relationships
“It’s not written down
Go and ask Joe”
Innovation
“Here’s 5 untested ideas”
Market Advantage
“Here’s the PowerPoint
with our USPs”
Hierarchy
Here’s the approved process v3.2.1
SharePoint Fit
Adapted from Cameron & Quinn
Competing Values Framework (2011)
Sharing
Control
Differentiation
Integration
30. SharePoint-Digital Workplace: Services
Communicate and Engage
Formal Communication
Two-Way Communication
Orientation
Collaborate
Formal Collaboration
Informal Collaboration
Real-time Collaboration
Innovation
External Collaboration
Personal Productivity
Find & Share
Find People
Search
Store & Retrieve
Classify
Notify & Filter
33. SharePoint-Digital Workplace: Services
Communicate and Engage
Formal Communication
Two-Way Communication
Orientation
Collaborate
Formal Collaboration
Informal Collaboration
Real-time Collaboration
Innovation
External Collaboration
Personal Productivity
Find & Share
Find People
Search
Store & Retrieve
Classify
Notify & Filter
Business Applications
Business Systems
Employee Services
34. Do more ad-hoc workflow
Courtesy of Ellen van Aken: www.mydigitalworkplace.wordpress.com
35. SharePoint-Digital Workplace: Services
Communicate and Engage
Formal Communication
Two-Way Communication
Orientation
Collaborate
Formal Collaboration
Informal Collaboration
Real-time Collaboration
Innovation
External Collaboration
Personal Productivity
Find & Share
Find People
Search
Store & Retrieve
Classify
Notify & Filter
Business Applications
Business Systems
Employee Services
Agile Working
Mobile
Anywhere Access
Physical Spaces
Agile work support
40. Management
Most of what is challenging in managing SharePoint is common to all digital workplaces
But SharePoint’s scale and diversity makes it a steep learning curve
41. SharePoint-Digital Workplace: Management
Strategy
Business goals
Employee needs
Process
Sponsorship
Governance & Operation
Steering
Team & resources
Policy & Processes
Monitoring & measurement
Adoption
Availability
Acceptance
Training/Coaching
Reward
User Experience
Design
Accessibility
Information Architecture
Cohesion
Emotive
Technology & Security
Flexibility
Integration
Standards
Robustness
Security
49. SharePoint-Digital Workplace: Management
Adoption
Availability
Acceptance
Training/Coaching
Reward
User Experience
Design
Accessibility
Information Architecture
Cohesion
Emotive
50. Only a fraction of SharePoint gets used
80% of organisations with SharePoint continue emailing documents back and forth
--Usampsurvey 2010
51. In some companies, SharePoint is seen as the last resort
“Whenever somebody tells me that the answer is on SharePoint my heart sinks. I know I’ll never find it”
--Employee survey response [Anon]
