2. Overview
• Sacramento Public Library
Collection Services
• Why Does Effectiveness Matter?
• How to Be Intentional About
Improvement
• Results in Evidence
6. • AMHS machine & sort (ca. 169,000 items/mo)
• System wide circulation support
• Collection agency oversight
• Partner library oversight
• System wide reading & programming support
• Facility project support
• System wide statistics
…and Beyond!
7.
8. Why Do Access & Effectiveness Matter?
• Materials found easier and delivered faster
• Better collections, more discoverable in/out library
• Better marketed, consistent, promotes library brand
• Build credibility and capacity
9. SPL Need to Increase
Efficiency
• Substantial delays in
processing
• Delays became safety issue
• Excessive processing (in
department & branches)
• No collection consistency
• 21 selectors with varying skill
levels & accountability
• Moving to floating
10. Be Intentional About Improvement
• Outsource
• Utilize available resources / technology
• Implement quality control strategically
• Involve staff / capture feedback
• Cross train department staff
• Be smart about statistics
• Don’t be afraid to “try it, fix it”
12. Utilize Available Resources & Technology
• Acquisitions
• Cataloging
• Collection HQ
• AMHS / Materials Management Systems
• Other staff, interns, volunteers
13. Implement Quality Control Strategically
• Evaluate current quality control
• Reduce wherever possible
• Save time & minimize handling
14. Involve Staff
• Change/implementation teams
• Surveys
• Forums
• Attend meetings where other staff present
– Youth Service
– Adult Services
– Community languages
• Keep lines of communication open
• Make sure staff know their contribution is valued
16. Be Smart About Statistics
• Audit what you are counting and why
• Focus on what you need to capture
• Let the rest go
17. Try It, Fix It
• Change doesn’t have to be perfect from the start
• “Pilots” and small steps work well
• This approach helps overcome fear of failure
18. Results
• Faster turnaround
• Improved access
• Better collections
• More capacity to support branches & administration
at higher levels
• Great staff engagement & support
– Participation
– Support ongoing change
– Positive feedback