Providing Exceptional Guest Experiences

Definition of a Resort ,[object Object],[object Object],[object Object],[object Object],[object Object],-Travel and Vacations Dictionary

Definition of Hospitality ,[object Object],[object Object]

Guest Service ,[object Object],[object Object]

Guest Service is a part of it… ,[object Object],[object Object],[object Object]

Expectations have changed… ,[object Object],[object Object],[object Object]

What can you do to exceed standard expectations? ,[object Object],[object Object],[object Object],[object Object],[object Object]

7 Keys to Provide a 4-Star Experience ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Providing Extremely Efficient Guest Service

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Use the Hilton LEAP System ,[object Object],[object Object],[object Object],[object Object]

Something you can do right now: ,[object Object],It is free. Everyone is capable of it. It feels good.

Cross-Sell to Add Service… ,[object Object],[object Object],-Kevin Dwyer-4Hoteliers

The truth of the matter… ,[object Object],[object Object],[object Object]

Cross-Selling Shows You Care… ,[object Object],[object Object]

Train, Train, Train! ,[object Object],[object Object],[object Object]

A Dirty Facility is a Deal breaker… ,[object Object],[object Object]

It is everyone’s responsibility… ,[object Object],[object Object]

And the job never ends… ,[object Object],[object Object],[object Object]

Create a schedule! ,[object Object],[object Object],[object Object],[object Object]

Activities, Amenities and Entertainment!

Simple ideas to create some added fun: ,[object Object],[object Object],[object Object]

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No added staff needed! ,[object Object],[object Object]

Offer variety! ,[object Object],[object Object]

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Branding and Atmosphere The Image

Complete Your Look… ,[object Object],[object Object]

Plan 6-12 months ahead ,[object Object],[object Object]

Centralize ,[object Object],[object Object]

Keep it Fresh ,[object Object],[object Object],[object Object]

Don’t forget about your physical space ,[object Object],[object Object]

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[object Object],[object Object],Case Study

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Even if you can’t afford the whole package… Do something! ,[object Object],[object Object],[object Object]

Use the Web ,[object Object],[object Object]

Helpful websites ,[object Object],[object Object],[object Object]

Contact: ,[object Object],[object Object]

Providing Exceptional Guest Experiences

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