Why has project failure become the industry standard? How can projects deliver business value? What stands in the way of meeting stakeholder needs? Finding answers to these questions in an imperative for organisations that wish to survive and thrive in the 4th Industrial Revolution — an era that’s bringing a dramatic increase in customer expectations, business risks and project pressures. This presentation suggests the lenses for project success, works through a good-practice framework and considers valuable techniques to engage, communicate and collaborate around a shared understanding with the stakeholder community. You’ll learn: Challenges for business analysis, project delivery and change management Activities for performing practical stakeholder analysis and management Tactics for building relationships that satisfy your stakeholder, organization and self Whether you’re a business analyst, project manager or a hybrid of the two, this talk will unpack what’s needed to create better stakeholder engagement experiences and attain the information needed to ultimately meet the needs of the business.