Newgen Case Study on Integration of Omni Suite Products with Third-Party LOS and Core Banking Solution.

1. Case Study BANKING
S OLUTIONS F OR B USINESS P ROCESS & D OCUMENT M ANAGEMENT
Integration of Omni Suite Products
with Third-Party LOS and Core Banking
Solution
For Thailand's Leading Housing Finance Bank
Overview
With a market share currently exceeding 38 percent, the bank, established
under the Ministry of Finance, is Thailand's leading housing-finance lender.
With a market share currently Operating for more than 50 years, the bank focuses on providing residential
exceeding 38 percent, the bank, financing for low and medium income borrowers. Currently the bank has
established under the Ministry of 107 main branches. It has 38 sub branches and 10 financial service counters.
Finance, is Thailand's leading
housing-finance lender The bank also provides financial support to the National Housing Authority
and private housing developers in the form of financing, guarantees and
discounting housing-related credits.
The Challenge
The existing workflow at the bank involves physical documents being
physically filled by the applicants and verified at the branch level. Some loan
documents are also sent to the central office in Bangkok for verification and
approval. The documents are physically archived at the branches. To
improve the effectiveness of its core operations and save money and time, the
bank needs to orchestrate and leverage the various processes in its workflow.
As part of the IT strategy, the bank has implemented the third-party Loan
The existing workflow at the bank
Origination System (LOS) and Core Banking Solution, both of which need
involves physical documents being
to be image enabled.
physically filled by the applicants
and verified at the branch level. As
The overall requirement for the bank was divided in 2 phases:
part of the IT strategy, the bank has
implemented the third party Loan
Phase I: This phase involved central scanning of documents and integration
Origination System (LOS) and Core
with the implemented Loan Origination System.
Banking Solution, both of which
need to be image enabled
Phase II: This phase involves transferring of scanned documents from the
hubs to the Head Office. Further, a Record Management System for the
tracking of physical documents also had to be implemented. Remote Image
servers were to be deployed at hubs to save the bandwidth when document
images were required.
! Newgen's OmniCapture has
been implemented at the hubs for The Newgen Solution
scanning of documents
The solution from Newgen includes OmniCapture, OmniDocs and Record
! The scanned documents are Management and Archival System and allows integration with the third-
uploaded from the hubs to the party LOS and Core Banking solution.
central Head Office, and are stored
in OmniDocs, Newgen's document To apply for a loan, the customer approaches a branch and fills in the details
management solution (DMS). in the application form and submits supporting documents such as Deed
Documents, Land Details, Residence Proof, Passport copy, Income
! Record Management and Statement, etc. The Customer Care Executive at the branch populates these
Archival System is implemented to details in the LOS and Core Banking system database. The system generates
enable bank officials to keep track a unique application no., which is manually written onto the application
of the physical documents (deeds) form. Subsequently, the application form and supporting documents are sent
and land details sent to the to he nearest hub for scanning and archival.
external agencies for verification
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2. Case Study BANKING
S OLUTIONS F OR B USINESS P ROCESS & D OCUMENT M ANAGEMENT
OmniCapture has been implemented at the hubs where documents are
scanned and automatically separated using Index Sheet Separators. The
unique application number for document is fed into the system along with the
respective hub ID and branch ID. The application no. is used for indexing
application forms at the central OmniDocs server. The scanned documents
are then uploaded from the hubs to the central Head Office, where all the
documents are stored in OmniDocs. The uploaded documents are stored in a
logical folder structure, which contains a folder for each hub, under which
folders for corresponding branches are present. A branch folder contains
! Newgen's OmniCapture has folders for all the applicants of that particular branch. Individual applicants'
been implemented at the hubs for scanned documents are present under the respective folder. Applicant folders
scanning of documents and documents are indexed on application number. Each document has a
unique application number, branch ID and hub ID to be uniquely identified.
! The scanned documents are The entire system has been integrated with front-end LOS. The users, after
uploaded from the hubs to the logging into LOS, can directly access a particular applicant's documents by
central Head Office, and are stored clicking a URL, which passes the application number, document type,
in OmniDocs, Newgen's document username, etc. to OmniDocs from where the documents are fetched and
management solution (DMS). displayed in the LOS interface. This is an entirely browser-based
application.
! Record Management and
Archival System is implemented to Record Management and Archival System is implemented to enable bank
enable bank officials to keep track officials to keep track of the physical documents (deeds) and land details sent
of the physical documents (deeds) to the external agencies for verification.
and land details sent to the
external agencies for verification
The Benefits
The Newgen solution has been integrated with the LOS and Core Banking
Solution and greatly enhances the efficiency of the workflow at the bank.
The benefits may be outlined as follows:
! Radically improved customer service and responsiveness: The
automated system resulted in servicing the loans quickly to the customers,
cutting down substantially on the turn around time. Also, any customer
queries are now being promptly responded to.
! Cost overheads eliminated: The costs involved in physical transportation
of documents were substantial and increasing by the day. The huge storage
! Radically improved customer space required for storing documents added to the costs. In addition, costs
service and responsiveness
related to manually search and retrieve a document further burdened the
finances. Added to all this, costs for printing, photocopying and faxing
! Cost overheads eliminated paper documents were bogging down the cost efficiency of the operations.
! Improved employee productivity ! Improved employee productivity: As the documents can be accessed
from anywhere on the fly, there is no time wasted in searching and
! No risk of information leakage accessing documents.
! Sustainable competitive ! No risk of information leakage: The chances of loss of sensitive
advantage
customer data during the transit was reduced to negligible.
! No additional IT infrastructure ! Sustainable competitive advantage: Due to optimum query-response
costs
abilities, the bank is strategically positioned vis-à-vis the competitors in
efficiently delivering quality services.
! No additional IT infrastructure costs: As the Newgen solution has been
integrated with the bank's LOS, no additional investments for
infrastructure are required.
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3. Case Study BANKING
S OLUTIONS F OR B USINESS P ROCESS & D OCUMENT M ANAGEMENT
About Newgen
Newgen Software Technologies Limited is a market leader in Business
Process Management (BPM) and Document Management System (DMS),
with a global footprint of about 700 installations in over 30 countries. More
than 100 of these implementations are large, mission-critical solutions
deployed at world's leading BFSI, BPO and Fortune Global 500 companies.
Newgen is recognized by distinguished analyst firms like IDC in its
exclusive report “Newgen Software: Global Leader in Business Process
Management and Document Management Solutions.” With investments
from HSBC Private Equity Asia and SAP Ventures, Newgen is one of the rare
product companies to have backing of world’s leading financial and
technology companies.
Winner of prestigious awards, such as CNBC-TV18 “Emerging India Award
2008”, Frost and Sullivan's “Market Leadership Award for Document
Newgen Software is a market leader Management System and Workflow Software & Services” and
in Business Process Management “Distinguished Application Product Company” by NASSCOM, Newgen
and Enterprise Content Software is an ISO 9001:2000, ISO 27001 certified and CMM Level 4
Management company.
Newgen prestigious clients include Mashreq Bank (UAE), AbuDhabi Commercial Bank (UAE),
RAK Bank (UAE), United Bank Limited (UAE), United Arab Bank (UAE), First Gulf Bank (UAE),
HSBC (India), Bank of Baroda (India), Deutsche Bank (India) , Standard Chartered Bank
(Bahrain), Bahrain Saudi Bank, Kuwait Finance House (Bahrain), Central Bank of Tanzania, Bank
Al Jazira, and many more.
UK Branch Office Technical/Business Services Branch Office
Newgen Software Technologies Ltd. Newgen Software Technologies
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Email: intmkt@newgensoft.com Newgen Software Technologies Ltd.
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Email: newgen@newgen.co.in