Engaging staff to develop and understanding of KM

1. Knowledge
Management
… an overview
Nicky Hayward-Wright
Library & Information Service
Alzheimer’s Australia NSW

2. What is knowledge?
High
Data
Information
Knowledge
Experience
Context
Low
Value
and
meaning
Explicit
Implicit
Tacit

3. Knowledge Cycle
Objectives
What do I know
What do I need
Apply
Access
Store… review
Create.. Identify…
Collate

4. Knowledge
Management
Knowledge Knowledge Knowledge
Management = Actions x Objects
• The art of
performing
knowledge
actions on
knowledge
objects
• Organising,
storing,
gathering,
sharing,
disseminating,
using….
• Data,
information,
experience,
evaluations,
insights,
wisdom…
Source: Hussain, F. et al. (2004). Managing knowledge effectively.
Journal of Knowledge Management Practice. 5 (May)

5. Knowledge Management Elements
People
Process
Technology
Content

6. Knowledge
Management
Activities
 Identify
 Access
 Innovation
 Application

7. Knowledge Management Activities
Information captured from staff input to exercise (7August 2007)
ACCESS CREATION APPLICATION
What tools assist you to
access knowledge?
What activities do you know of that
encourage the creation of
knowledge?
Innovation
What activities do you think would assist in
the application of knowledge?
Turning ideas into practice?
client database audits Champions / advocates
colleagues consultants funding
databases environment eg: trust marketing
experts evaluations and feedback people (internal and external)
external sources eg: census funding resources
ideas database necessity responsibility of staff
internal brochures new technology; eg: social software staff skills directory
Internet personal interest think tanks
journals seminars time
Library time time frames
media work planning days
research workshops
surveys

8. Knowledge Performance Program
3. Develop a
knowledge
strategy and set
of objectives
1. Understand how
knowledge impacts
the organisation’s
performance 2. Understand the
organisation’s
knowledge
environment
4. Implement
knowledge enablers
to achieve the
objectives
5. Measure and sustain
knowledge
performance
Adapted from: SAI Global. Driving Knowledge Performance, Day 1: Setting your
knowledge strategy p 33.

9. Knowledge
Management
“ A trans-disciplinary approach to improving
organisational outcomes and learning, through
maximising the use of knowledge. It involves the
design, implementation and review of social and
technological activities and processes to improve
the creating, sharing, and applying or using of
knowledge”.
Standards Australia AS 5037-2005, p.2.

10. Is the proof in the pudding?