15. Shifman: into the blogosphere http://survivingmyphd.blogspot.com/2010/10/medium-is-joke.html Scholarly Publishing: Digital Era
16. Shifman: excerpts from blog post I think the authors might have missed a sub-genre here, which I'll refer to as "tech-support are idiots" and is represented in the above XKCD comics. It's true there are many jokes about idiot customers, but tech-support personnel is also often mocked. I would like to thank Dr. Shifman who, at my request, sent me the paper. It has been both entertaining and informative. I wish the authors many citations. Scholarly Publishing: Digital Era
17. Accessibility 2: Repositories (SSRN) Scholarly Publishing: Digital Era