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IS A BRAND WHAT WE TELL 
CONSUMERS IT IS?
“A BRAND IS NO LONGER WHAT WE TELL 
THE CONSUMER IT IS. IT IS WHAT 
CONSUMERS TELL EACH OTHER IT IS.” 
- SCOTT COOK, FOUNDER OF INTUIT
THIS IS A POPULAR PHRASE TODAY
BUT WHAT WILL BE THE PHRASE OF 
TOMORROW?
BUT FIRST, WHY DOES THIS STATEMENT HOLD 
TRUE TODAY?
LEADERS DICTATE WHAT THE FOLLOWERS 
FOLLOW
PEER TO PEER INFLUENCE IS AT AN ALL TIME 
HIGH
CONSUMERS NO LONGER LISTEN TO ONE WAY 
COMMUNICATIONS
“A BRAND IS NO LONGER WHAT WE TELL THE 
CONSUMER IT IS. IT IS WHAT CONSUMERS TELL 
US IT IS.” – PLANNER OF THE FUTURE
WHAT THE HECK DOES THIS MEAN?
BRANDS ARE SHIFTING FOR THREE MAIN REASONS
CULTURAL TRENDS 
ABUNDANCE OF CHOICE 
BRAND IRRELEVANCE
THREE EXAMPLES
CONSUMERS HAVE THE POWER TO TELL 
BRANDS HOW THEY SHOULD COMMUNICATE 
WITH THE WORLD
IF CONSUMERS WANT TO INCREASE HEALTHY 
EATING HABITS, BRANDS MUST SHIFT TO 
ADHERE TO (NEW) DEMANDS
IF A BRAND IS MISREPRESENTED, IT MUST PROVE 
TO CONSUMERS WHY THEY MATTER AGAIN
“A BRAND IS NO LONGER WHAT WE TELL THE 
CONSUMER IT IS. IT IS WHAT CONSUMERS TELL 
US IT IS.” – YOUR NAME HERE IF YOU AGREE
THANKS! 
NICK SMATT 
NICK-SMATT.COM 
NICHOLASSMATT@GMAIL.COM 
@NICK_SMATT

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IS A BRAND WHAT WE TELL CONSUMERS IT IS?