1. © 2010 Innovation & Business Industry Skills Council Ltd Section 4:Challenges BSBCMM401A– Make a presentation IBSA Participant Workbook pages 45 to 53

2. © 2010 Innovation & Business Industry Skills Council Ltd This presentation will introduce you to: managing question and answer sessions dealing with disruptions coping with contingencies managing time handling different situations. Evaluations

3. © 2010 Innovation & Business Industry Skills Council Ltd Question & Answer Prepare by: brainstorming all possible questions practicing answers ask a Critical Friend for help create notes. IBSA Participant Workbook page 46

4. © 2010 Innovation & Business Industry Skills Council Ltd Difficult people keep calm redirect questions to the group deal with the topic not the person. IBSA Participant Workbook page 46

5. © 2010 Innovation & Business Industry Skills Council Ltd Time use a time keeper on the desk or computer rehearse your timings finish on time even if you need to leave an example out. IBSA Participant Workbook page 49

6. © 2010 Innovation & Business Industry Skills Council Ltd Disasters keep calm ask for assistance always acknowledge an error.

7. © 2010 Innovation & Business Industry Skills Council Ltd Problems role-play power failure microphone starts buzzing loudly an audience member is suddenly taken ill (for example, faints) the fire alarm starts presenter knocks over a jug of water half the audience leave there is a car accident outside the window(screaming of tyres and a crash of metal).

8. © 2010 Innovation & Business Industry Skills Council Ltd The Next Step How do we evaluate?