1. Session 3: Delivering the training IBSA Participant Workbook pages 26 to 41

2. At the end of this session, you should know how to: consider delivery of the training consider different delivery techniques resolve conflict.

3. Coaching What do all four have in common? How might they be different?

4. B+V+P+C+S+O

5. DEDICT

6. A Trainer’s interpersonal skills

7. Workplace learning

8. Responding to incorrect answers value all responses seek clarification explain respect the effort.

9. Group Dynamics

10. Types of conflict

11. Resolving conflict

12. TRAINING TRANSFER Eight key steps to help you transfer knowledge and skill to trainee’s

18. Link program learning outcomes to organisational and individual goals

22. Managers and supervisors introduce training and attend sessions

23. Review learning after training and identify opportunities for skill application

24. Follow up regularly on progress of knowledge and skill application with trainee Business Performance Pty Ltd

25. Approach to Training Transfer Just P.R.A.C.T.I.C.E.