1. Presentation On: Ethics In Travel and Tourism Industry

8. Companies Studied Large Cap Mid Cap Small Cap THOMAS COOK SOTC RAJ TRAVELS KESARI TOURS SAMARTHA KRUPA TRAVELS HEART HOLIDAYS

16. CRITERIA Refund Facility Refund is provided ------- Trained manpower Certification for tour guide is compulsory Appropriate training to new recruits. In addition continuous training given over a period of time Foreign Currency Requirement Max $1000 ($2000 – Cash Remaining by Travelers Cheque) Max $1000 ($2000 – Cash Remaining by Travelers Cheque) Hidden Costs in Packages No hidden Costs. No hidden Costs. Recession Effect Effect on future plan, (new hiring ,M & A). No effect on business.

17. Criterias emphasizing Ethics: CRITERIA Commission No Commission No Commission Health & Safety measure Customers are insured, doctor available at the destination. Customers are insured, on call doctor is available. Hotel arrangement & Food quality. 3 Star to 7 star hotels, best food quality. 5 Star and 3 star hotels. Food Quality is best. Time Management ------- Schedules strictly followed Document Verification Documents are verified only for outdoor tours Documents are verified

18. CRITERIA Refund Refund provided after 15 days . Maximum refund is provided immediately if justified. Trained manpower Trained and Certified Manpower. Certification for tour guide is not compulsory, training is provided. Foreign Currency Requirement $2000 cash and $8000 Travellers Cheques. Maximum Cash is $25000 & Rest by Travellers Cheques if required. Hidden Costs in Packages No Hidden Cost- One Nation One Price. ---------- Recession Effect 40 % Reduction in Business. Low budget packages were introduced.

19. Criteria’s emphasizing Ethics: CRITERIA Commission 10% charged on railway tickets. No Commission. Health & Safety measure Customers are insured, on call doctor is available. Customers are insured. Hotel arrangement & Food quality. 2 Star & 3 Star hotels, carry their own kitchen, food quality is good. 3 Star and higher hotels. Time Management Schedules strictly followed. Generally no problems in time management, if at all there is delay, schedule is adjusted. Document Verification Documents are not verified. Documents are not verified.

20. CRITERIA Refund Refund is provided if case is genuine. Refund is provided if case is genuine. Trained manpower Manpower is trained by them. Trained and Certified Manpower. Foreign Currency Requirement $2000 cash and rest by traveler’s cheque. $2000 cash and rest by traveler’s cheque. Hidden Costs in Packages -------- No hidden costs. Recession Effect No effect. 50% business effected.