Company Profile

1. One Source Which Provide All Resources And Business Solution

2. What We Do LEADING CALL CENTER AND OUTSOURCING SERVICES Running or having a domestic or international call center in country India is the norm for several global companies today. So just to meet this fast growing international demand of call center in India is for cost-effective, customer-oriented call centers, many organizations worldwide are outsourcing these services by setting up call center industry in India. Outsourcing is a powerful business model which Transfers the responsibility of one or more of the company's functions to an efficient and reliable source allows the company to focus on its core competency:- Competency:Reduces capital investment Reduces requirement of manpower Helps in business expansion

3. Our Services We have got a robust infrastructure to manage campaigns/process for our clients. We can manage a broad range of outbound services for clients across various industry segments. We have the expertise to set up and manage large outbound call centre operations. Our agents are proficient in handling the entire gamut of calls, from simple welcome calls to calls pertaining to surveys, verifications, lead generation, collections, etc. » Skilled, professional, customer support and technical service representatives » Improved market coverage » Faster ramp-up, launch, and roll-out of new campaigns » Experience with programs similar to yours » Rapid response to market conditions » Account management expertise » Enhanced reporting capabilities » Market testing capabilities » Remote call monitoring

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9. About us Telestrategies E-Source Solutions is a fast growing organization in the Call Center Industry. Telestrategies E-Source Solutions provides high quality customer contact center services. We operate a customer contact center with around 48 web-enabled workstations located at Noida, India referral offices in US , Australia and UK. At Telestrategies E-Source Solutions ,we realize that at the center of every business is the customer. A truly Indian outsourcing company; we firmly believe that service delivery is more critical than customer acquisition. We are capable and our technology is par excellence with 24/7 robust technology and unmatched quality control management and handling projects with a great experience behind. Our key differentiators are our teams of professionals, a proven process transitioning methodology and facilities that beat world standards. We complement our strong global orientation with a thorough understanding of the Indian operating environment. We have the people who treat your customers the old-fashioned way... with courtesy, friendliness and intelligence. We allow your present and potential customers, to contact us in any manner and at any time that they choose. With, Telestrategies Inc. your customers have unlimited access to your products or services.

11. Advisory With a collective experience of over 100 person-years, and a team drawn from leading technology organizations, Telestrategies E-Source Solutions is ideally poised to help organizations take advantage of technology to expand marketing effectiveness. We can help organizations with arriving at growth and go to market strategies, conduct branding positioning exercises, or help launch a product or offering. Business Plan •Business assumptions planning and research •Scenario building Go-to-Market •Annual marketing plans •Product or Brand launch strategy Brand Strategy •Positioning and messaging strategy •Corporate branding exercises •Offerings branding exercises •Brand calendar creation, Post Merger Integration •Strategy, plan and execution , Unified go-to-market strategy, People integration ,Operations integration, Training .•"How To" seminars for entry and mid level marketing professionals •Workshops

13. In the Project lifecycle, we use tools which facilitate or effectively document the following activities:Project Management and Planning (PMP) Configuration Management (CM) & Version Controlling System Architecture Design Automated Testing Bug Management

14. Contact Us Business Development and Offshore Management Office Telestrategies E-Source Solutions (BPO and E-commerce) C- 22/4 Sec- 57, Noida. India Email: info@telestrategies-ess.com Support and Back-end Office Telestrategies E-Source Solution (Call center and Support) D-20 Salt Lake, Calcutta. India Email: support@telestrategies-ess.com