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5 Criteria for Developing Cross
Cultural Leadership
Debbie Narver, BSc MBA MScIB
Strategic Management Instructor at NMC St...
Our world is
becoming more inter-
connected.
Are you prepared to
manage a culturally
diverse work force?
What is Cultural Diversity? How does it
relate to Management and Leadership?
• In this case, we are talking about culture ...
Beliefs, Values and Behaviours
Our beliefs are
shaped by our family
and community over
generations.
We have been guided
by...
Bringing together different value “systems”
The more cultural
diversity in the group,
the greater the
potential for differ...
The Tendency for Ethnocentricity
We all have some level
of cultural conditioning,
but we may not be
aware of it!
It affect...
Being effective in Managing a Culturally Diverse Work Force
Requires Competency in Cross Cultural Leadership
1. Learn how culture affects beliefs,
values and ultimately behaviour
Hofstede’s dimensions of
culture can be an effective...
2. Become aware of your own
cultural conditioning
We all have it to some
degree, but may not be
conscious of it.
By becomi...
3. Communicate expectations
Don’t assume that
everyone just knows
what is expected and
how to behave.
Explain, put in writ...
4. Apply Tools and Processes
Tools and processes can help
your team work together
effectively.
For example, a team charter...
5. Have Patience
It takes times for teams to
work together effectively.
Even more so for diverse
teams.
And it will take t...
Learn more about Cross Cultural Leadership
Development and Training
www.nmcstrategicmanager.com
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5 Criteria for Cross Cultural Leadership

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The world is becoming more inter-connected. Are managers prepared to lead a more culturally diverse work force? Cross Cultural Leadership skills are necessary to address both opportunities and challenges. But what type of training and development do managers need? Here, what outline criteria for developing competency in Cross Cultural Leadership.

Publicado en: Liderazgo y gestión

5 Criteria for Cross Cultural Leadership

  1. 1. 5 Criteria for Developing Cross Cultural Leadership Debbie Narver, BSc MBA MScIB Strategic Management Instructor at NMC Strategic Manager
  2. 2. Our world is becoming more inter- connected. Are you prepared to manage a culturally diverse work force?
  3. 3. What is Cultural Diversity? How does it relate to Management and Leadership? • In this case, we are talking about culture as the set of beliefs, values and accepted behaviour of a particular population. • Ultimately, it affects how we and our employees interact with each other. • Lack of awareness and skill in Cross Cultural Leadership can lead to misunderstanding, conflict and poor performance.
  4. 4. Beliefs, Values and Behaviours Our beliefs are shaped by our family and community over generations. We have been guided by this since we were infants.
  5. 5. Bringing together different value “systems” The more cultural diversity in the group, the greater the potential for different beliefs and values. And ultimately, different behaviour.
  6. 6. The Tendency for Ethnocentricity We all have some level of cultural conditioning, but we may not be aware of it! It affects our judgement & actions. We may believe we are right and others wrong.
  7. 7. Being effective in Managing a Culturally Diverse Work Force Requires Competency in Cross Cultural Leadership
  8. 8. 1. Learn how culture affects beliefs, values and ultimately behaviour Hofstede’s dimensions of culture can be an effective framework for understanding how people can perceive things differently. But avoiding labelling people with these attributes!
  9. 9. 2. Become aware of your own cultural conditioning We all have it to some degree, but may not be conscious of it. By becoming aware of your own unconscious bias, you can make different choices.
  10. 10. 3. Communicate expectations Don’t assume that everyone just knows what is expected and how to behave. Explain, put in writing, give examples, or perhaps even demonstrate.
  11. 11. 4. Apply Tools and Processes Tools and processes can help your team work together effectively. For example, a team charter and/or code of conduct can provide a checklist towards desirable performance.
  12. 12. 5. Have Patience It takes times for teams to work together effectively. Even more so for diverse teams. And it will take time to develop your competency in Cross Cultural Leadership.
  13. 13. Learn more about Cross Cultural Leadership Development and Training www.nmcstrategicmanager.com

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