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1. HRM 326 Final Exam Guide
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Question
1.
A proactive strategy is one that
focuses on the short term, and its
process tends to be less formalized
than that of other business
strategies.
2. Blended learning is where several
different learning concepts or
subjects are combined into one
method of learning for a session or
program.

2. 3.
In the training process model, it is
in the design phase that we need to
consider transfer of the knowledge
and attitudes into the job.
4.
When the AOP is less than the EOP
it can be considered a triggering
event.
5.
Coordination training refers to the
practice of having team members
understand and practice each
other’s skills so they are prepared
to step in during a member’s
absence.
6. Regardless of their level in the
company, all managers are
expected to serve as spokespersons
to other work units, managers, and

3. vendors.
7.
Skill-based outcomes determine
the degree to which workers are
familiar with principles & facts.
Cognitive outcomes are used to
assess the level of technical or
motor skill they have.
8.
Using virtual reality in training can
result in the trainee experiencing
vomiting, dizziness and headaches.
9.
In a protean career the employee’s
goal is more focused at
psychological success than on
promotions or salary increases.
10. Internal learning conditions refer
to training inside the walls of the
business and external is that

4. training which is conducted outside
the business.
Multiple Choice – Use the highlighter function to
select the entire row of your answer.
1) ____ are employees with citizenship in the
country where the company is located. A key
reason to use them is they can more easily
understand the values and customs of the work
force than the ______.
a) Host-country nationals / expatriate.
b) Expatriates / parent-company national.
c) Parent-country nationals / host-country
national.
d) Host-country nationals / patriot.
2) An organizations Team Analysis would not
involve:
a) Basic Skills,

5. b) Self-efficacy,
c) Age & generation,
d) Equipment & environment
3) Which is not typically associated with an
ISD?
a) Training Design
b) Budget
c) The Addie Model
d) Evaluation
e) Implementation
4) In dealing with a KSA deficiency, an
organization should look at:
a) Lack of managerial feedback.
b) Training inequities.
c) Reviewing equipment for functionality.
d) All of the above.

6. 5) Formalized strategic planning can be
defined as:
a) the development of a company’s
relatively long-term vision.
b) the development of relatively short-term
objectives.
c) a process for determining how best to
pursue the organization’s mission while
meeting the demands of the environment.
d) the development of values and ideals of
the organization.
6) When integrating HRD & OD activities it is
important to remember.
a) Trainers and OD professionals have
legitimate differences in the change related to
training
b) Trainers and OD professionals have
training interests that are not connected

7. c) Keeping OD & HRD as separate functions is
beneficial for both customer & competition
d) Trainers and OD professionals, work well
together will little conflict.
7) With regards to online or distance learning,
which of the following is not true?
a) It is accessible at any time and any place.
b) It is most effective for training that
emphasizes cognitive outcomes.
c) It can link learners to other content,
experts and peers.
d) It is best suited for functional and
technical skills.
8) A decentralized training department results
in
a) stronger alignment with business
strategy.

8. b) more freedom to respond to vendors and
programs that best meet their needs.
c) more control over training content.
d) better integration programs for
developing leaders and management talent.
9) Four approaches are used to develop
employees:
a) Andragogy, past experience, education,
job assessment & skill evaluations.
b) Development planning, interpersonal
relationships, departmental evaluation, &
KSA’s
c) Case studies, Andragogy, Leadership
Training, & Peer evaluation
d) formal education, assessment, job
experiences, & interpersonal relationships
10)A person’s self-efficacy cannot really be
increased by ___________.

9. a) modeling.
b) verbal persuasion.
c) logical verification.
d) daydreaming.
11)In an Intelligent Tutoring System, which of the
following is not a function of a training session
manager?
a) Interpreting trainee actions.
b) Responding either with more
information, coaching, or tutoring.
c) Determining the order and level of
difficulty of problems presented to the
trainee.
d) Reporting results, determining how and
when to remediate the trainee.
12)When evaluating training, which of the
following methods in determining the benefits of
training would not beneficial?

10. a) Using pilot training programs.
b) Observing successful performers vs.
unsuccessful job performers.
c) Technical, academic, and practitioner
literature.
d) Having trainees provide a full cost /
benefits analysis of the training session.
13)Which of the following statements regarding
OJT trainers is not true?
a) OJT trainers should have training as a
part of their written Job Description.
b) OJT trainers should use an unstructured
approach in training.
c) OJT trainers must be knowledge
experts.
d) OJT trainers need to understand training
how to train and how to do the job effectively.

11. 14)Which of the following is not typically a strong
purpose of a group mentoring program:
a) Protégés can learn from each other.
b) Increase skill transfer from training to
the work setting.
c) Socialize new employees.
d) Because a company may have an
abundance of strong mentors.
15)In the Transfer of Training process, which of
the following would not apply.
a) Positive transfer
b) Neutral transfer
c) Zero transfer
d) Negative transfer
16)In the area of working storage _______ is the form
of instruction that provides practice and over-
learning to aid in its attainment.

12. a) rhetoric
b) aggressiveness
c) automaticity
d) consolidation
17)How might a HR determine if employees had
the reading level necessary to succeed in a training
program?
a) Compilation of their resume
b) Panel interview employees to determine
basic skills
c) Conduct a literacy audit
d) Research their cognitive ability.
18) Two pieces of legislation make it illegal for
employers to exclude women, minorities or
older persons for a training programs those are:
a) EEOC & FLSA
b) Civil Rights Act & ADEA.

13. c) FLSA & Title VII.
d) ADEA & OSHA.
19)Examples of intangible assets would not
include:
a) Human Capital
b) Customer Capital
c) Improvement Capital
d) Social Capital
e) Intellectual Capital
20) Identifying the factors to consider in choosing
a trainer should be done in the _____phase of
training.
a) development
b) implementation
c) design
d) evaluation