There is no denying the statement that live chat software has taken the e-businesses by storm. Since, its inception in e-commerce websites.

1. Provide a Dynamic and Efficient Customer Support Service through Live Chat Software
There is no denying the statement that live chat software has taken the e-businesses by storm. Since, its
inception in e-commerce websites, the online business has taken a new turn, especially in terms of
providing customer support service. Earlier before the arrival of this web-based chat application, e-
commerce websites were nothing less than a written document. Moreover, it lacked a source through
which a customer could have a direct and effective communication with the retailers. See how this
innovative customer service tool double folded the efficiency of retailers running online businesses. Live
chat is executed through a chat box window placed on the most noticeable location of an e-commerce
website.
Instant Contact: Using live support, the chat reps can proactively and instantly contact the visitors
coming to your websites. Usually, chat agents approach the visitors two or three minutes after they land
on your page. Moreover, a customer himself can start a chat session with a live agent when he needs
help.
Immediate and Efficient Help: During his journey to your site, a customer may come across different
queries and concerns. In this situation, he can ask for help from the live chat agents. Being skilled, chat
reps provide accurate and immediate answers to the customers’ queries. Using the tracking component
of live support software, the chat agents can track the visitors’ activities on their page.
Using referral URLs and keywords search, the customer service representatives can gather useful data
about a customer. Taking the benefit of this visitors’ information, retailers can increase the efficiency of
their customer support service. Additionally, this information will also help them to reduce the rate of
shopping cart abandonment on their e-commerce website. Checkout is the most probable stage, where
customers are likely to abandon the shopping cart, may be due to hidden shipping costs, high prices or
other concern. However, the chat agents being aware of their customers’ activities, approach them at-
the-spot and entice them to complete the purchase process.
Round the Clock Service: Maximizing your presence round the clock, is another way through which live
chat software has increased the online customer service experience. The 24/7 availability feature of this
web-based chat application has enabled chat reps to provide round the clock services to customers all
across the globe
It is justified to say that live support software has made the online customer service more dynamic than
ever before.