E-commerce has positively impacted businesses in several key ways according to the document. It has improved productivity by reducing costs and labor through streamlined delivery. It has saved costs through business-to-business transactions that reduce time and labor. E-commerce has also streamlined business processes by focusing on core operations and improving customer service. Additionally, e-commerce provides opportunities for new businesses by increasing operational excellence, customer intimacy, and leadership in products and services. In conclusion, the document outlines how e-commerce benefits businesses in areas like productivity, costs, processes, customer service, and new opportunities.

1. The impact of E-commerce on business in twenty-first century

3. Outline I. Introduction A. Defining E-commerce B. Electronic Data Interchange (EDI) C. Electronic mail (E-mail) D. Internet application E. Network application F. Type of E-commerce 1. Business-to-Business E-commerce (B2B) 2. Business-to-Customer E-commerce (B2C) II. Condition: Improving productivity A. Causes : Product delivery B. Effects 1. Reducing cost of fund 2. Reduction in the amount of labor 3. Making a larger positive contribution 4. Attesting to the real and potential improvements 5. Increasing competition 6. Distinguishing the products 7. Choice in consuming the products and service 8. Availability 9. Saving time and money III. Condition: Cost saving A. Causes: Business-to-Business (B2B) e-commerce B. Effects 1. Saving time and labor 2. Affordability IV. Condition: Streamlining business process A. Causes 1. E-commerce system 2. Implication of future e-commerce growth B. Effects 1. Focusing on the business consequences 2. Stability 3. Improving customer service 4. Policymaker 5. Forecaster 6. Trends in productivity V. Condition: Better consumer service A. Causes 1. Electronic Data Exchange (EDI) 2. Trading online 3. After-sales support 4. Consumer value B. Effects 1. Exchanging data 2. Reaching much wider audiences 3. Convenience 4. Customer relationship software 5. Cost 6. Choice 7. Convenience 8. Customization VI. Condition: Opportunities for new business A. Cause: Business value B. Effects 1. Operational excellence 2. Customer intimacy 3. Product and service leadership VII. Conclusion (Suggestions)

9. Better consumer service Causes 1. Electronic Data Exchange (EDI) 2. Trading online 3. After-sales support 4. Consumer value Effects 1. Exchanging data 2. Reaching much wider audiences 3. Convenience 4. Customer relationship software 5. Cost 6. Choice 7. Convenience 8. Customization

11. Conclusion

12. questions ?