Talk by Carl Barrow at the Northern Collaboration User Experience (UX) Learning Exchange held at the University of Huddersfield on 17 March 2017

1. pushing through the Fear
@Carlbarrow from @hulluni_library
Image curtacy of Pixabay

2. batman
If you could be any super hero who would you be?
Batman - Med PhotoBlog - https://www.flickr.com/photos/prodiffusion/8053330935/in/dateposted/
https://creativecommons.org/licenses/by-nc-sa/2.0

3. Great
Enthusiasm!
Briefing - d0ppler https://www.flickr.com/photos/d0ppler/2572684236/
https://creativecommons.org/licenses/by-nc/2.0/

4. Or was i?
-Perhaps not
Tea break - kadargoo
https://www.flickr.com/photos/lego_stormtrooper/5592309097/in/photolist-7rLbuB-daoDCz-9wb3En-b6r5wX-9vAqfz-4h3TZW-WoMuA
https://creativecommons.org/licenses/by-nc-sa/2.0/

5. My Commitment?
Fear of failure?
Time?
[220/365] Nuclear Fear (Explored) - Pascal - https://www.flickr.com/photos/pasukaru76/5606183129/
https://creativecommons.org/publicdomain/zero/1.0/

6. My Commitment
Fear of failure
Time - really
[220/365] Nuclear Fear (Explored) - Pascal - https://www.flickr.com/photos/pasukaru76/5606183129/
https://creativecommons.org/publicdomain/zero/1.0/

7. A Lifeline
…of sorts
Triage - Thunderchild7 - https://www.flickr.com/photos/thunderchild5/4489404902/
https://creativecommons.org/licenses/by-nc/2.0/

8. My Commitment
Fear of failure
Time - really
[220/365] Nuclear Fear (Explored) - Pascal - https://www.flickr.com/photos/pasukaru76/5606183129/
https://creativecommons.org/publicdomain/zero/1.0/

9. Lightbulb moments
& ‘What we do’
Walk Into The Light - https://www.flickr.com/photos/kaptainkobold/180170014/
https://creativecommons.org/licenses/by-nc-sa/2.0/
442nd Regimental Combat Team - Italy, April 1945 - Andrew Becraft - https://www.flickr.com/photos/dunechaser/14691886764/
https://creativecommons.org/licenses/by-nc-sa/2.0/

10. Training/workshops
@johnasteph12
Not done cognitive maps before-thanks
@carlbarrow. Awareness of own preconceptions
when developing library services
Stormtroopers Training: Theory - Pedro Vezini - https://www.flickr.com/photos/pedrovezini/5450412111/
https://creativecommons.org/licenses/by-nc-sa/2.0/

14. Observations (AEIOU Framework)…
No, Not Spying on people
…honest!
So you here that? (4 of 6) – Chris Isherwood - https://www.flickr.com/photos/isherwoodchris/7003798991
https://creativecommons.org/licenses/by-sa/2.0/

15. insights
some big, some small all valuable
Raiders of the Lost Ark - Alex Eylar - https://www.flickr.com/photos/hoyvinmayvin/5185968883/
https://creativecommons.org/licenses/by-nc-sa/2.0/

16. Our purpose built reading
room is not currently suited
to silent study

17. Our directional signage was
inadequate
we didn’t have any

18. Signage review, new signs
in place late 2016
Positive impact

19. The café doesn’t work, the
queues are too long and
people would rather go
across campus at busy times

20. INSTALLED GRAB AND G0
COFFEE AND SANDWICH CART

21. Students want to eat and
drink throughout the
building-Particularly on
floor 7

22. The lifts in the building are
small and slow - But people
don’t use the stairs

23. Insights can lead you to
unexpected outcomes
Community outreach/engagement

24. Smart phones die quickly!
People don’t bring chargers

25. Printers were in the wrong
locations and there weren’t
enough of them

26. People don’t look at digital
signage - time to refocus

27. Like batman, you don’t need super
powers to get great results. You need:
Commitment
faith (don’t be scared)
Time and resource
A plan (including time and resource)
Batman - Med PhotoBlog - https://www.flickr.com/photos/prodiffusion/8053330935/in/dateposted/
https://creativecommons.org/licenses/by-nc-sa/2.0

28. Like Lego,
Small bricks/insights/changes add up To
big results and great
Experiences
Escaping the Death Star - Paulo Valdivieso - https://www.flickr.com/photos/p_valdivieso/9006007735/
https://creativecommons.org/licenses/by-sa/2.0/

29. images Used in this presentation
Batman - Med PhotoBlog - https://www.flickr.com/photos/prodiffusion/8053330935/in/dateposted/
https://creativecommons.org/licenses/by-nc-sa/2.0/
Briefing - d0ppler https://www.flickr.com/photos/d0ppler/2572684236/
https://creativecommons.org/licenses/by-nc/2.0/
[220/365] Nuclear Fear (Explored) - Pascal - https://www.flickr.com/photos/pasukaru76/5606183129/
https://creativecommons.org/publicdomain/zero/1.0/
Triage - Thunderchild7 - https://www.flickr.com/photos/thunderchild5/4489404902/
https://creativecommons.org/licenses/by-nc/2.0/
Walk Into The Light - https://www.flickr.com/photos/kaptainkobold/180170014/
https://creativecommons.org/licenses/by-nc-sa/2.0/
442nd Regimental Combat Team - Italy, April 1945 - Andrew Becraft - https://www.flickr.com/photos/dunechaser/14691886764/
https://creativecommons.org/licenses/by-nc-sa/2.0/
Stormtroopers Training: Theory - Pedro Vezini - https://www.flickr.com/photos/pedrovezini/5450412111/
https://creativecommons.org/licenses/by-nc-sa/2.0/
Raiders of the Lost Ark - Alex Eylar - https://www.flickr.com/photos/hoyvinmayvin/5185968883/
https://creativecommons.org/licenses/by-nc-sa/2.0/
Escaping the Death Star - Paulo Valdivieso - https://www.flickr.com/photos/p_valdivieso/9006007735/
https://creativecommons.org/licenses/by-sa/2.0/
Tea break - kadargoo - https://www.flickr.com/photos/lego_stormtrooper/5592309097/in/photolist-7rLbuB-daoDCz-9wb3En-b6r5wX-9vAqfz-4h3TZW-WoMuA
https://creativecommons.org/licenses/by-nc-sa/2.0/
So you here that? (4 of 6) – Chris Isherwood - https://www.flickr.com/photos/isherwoodchris/7003798991
https://creativecommons.org/licenses/by-sa/2.0/