UX Research - the Teesside Story

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Presentation by Jackie Oliver and Julie Archibald at the Northern Collaboration User Experience (UX) Learning Exchange held at the University of Huddersfield on 17 March 2017

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UX Research - the Teesside Story

  1. 1. UX Research – the Teesside Story Northern Collaboration Learning Exchange March 2017
  2. 2. Presentation Outline • Context • UX research – the Teesside story • Summary and questions UX Tools Photo elicitation Behavioural mapping Visual ethnography – photo comp Cognitive mapping Feedback board Observation Studies Learning log
  3. 3. Teesside University •1930 Constantine College •1970 Teesside Polytechnic •1992 University of Teesside •2009 Teesside University •21, 000 students (14,000 FTE) •2,300 staff •Times Higher Education University of the Year 2010 •Investors in People Gold (2012, 2014) •Queens Anniversary Prize 2013-15 •Mission: Teesside University generates and applies knowledge that contributes to the economic, social and cultural success of students, partners and the communities we serve. Through education enriched by research, innovation, and engagement with business and the professions, we transform lives and economies
  4. 4. Student and Library Services
  5. 5. Photo Elicitation • Ideal place to work on a group assignment • Ideal place to do an individual assignment • Ideal place to go and ask for help / support • Ideal place to meet a tutor / have a tutorial • Place on campus you avoid • Place in the library you avoid • One tool or technology you can’t live without • Tools or technology you use for writing an assignment • Computer you like to use in the library • Computer you like to use elsewhere
  6. 6. Behavioural Mapping
  7. 7. Evaluation of Floor 1 Library Space • First impressions data • Headcounts • Non-participant observation • Learning logs
  8. 8. Photo Competition
  9. 9. Photo Competition
  10. 10. Cognitive Mapping http://lis.tees.ac.uk
  11. 11. Top 3 things What are the top 3 things you would want/expect to see on the new Library website? http://lis.tees.ac.uk Catalogue Quick search for books/journals Opening times Group space bookings Renew books Services available/Library services Search filters Reserve books Cite them right Order new books Subject specific journals Libguides pay fines Library news
  12. 12. Feedback Board
  13. 13. Other Research Tools Used
  14. 14. What next?
  15. 15. Summary • Context • UX research – the Teesside story • Sum up and questions UX Tools Photo elicitation Behavioural mapping Visual ethnography – photo comp Cognitive mapping Feedback board Observation Studies Learning log
  16. 16. Contact Details • Contact details: – Julie Archibald (Service Support Librarian) J.Archibald@tees.ac.uk – Jackie Oliver (Customer Services Manager) J.Oliver@tees.ac.uk • Social media

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