Change Management and Knowledge Management Initiatives Nina Platt October 10, 2006

Innovation Curve

The Grief Cycle Elizabeth Kübler-Ross & David Kessler, On Grief and Grieving: Finding the Meaning of Grief Through the Five Stages of Loss

The Positive Change Cycle Kris Magnusson, The Positive Change Cycle (based on work with Dr Jim Gordon www.iaevg.org/crc/files/Communication_Strategy_No.17_Magnusson828_2.pdf

The Psychology of Transition Time Level of Management Ending Losing Letting Go The Neutral Zone The New Beginning

Moses in the Neutral Zone

Strategic Model Example : John Kotter’s Eight Stage Process of Creating Major Change Create urgency Anchor new approaches in culture Consolidate gains; produce more change Generate short term wins Empower broad based action Form vision and strategy Communicate the vision Broad-based coalition Source: Leading Change; John Kotter 2 5 4 1 3 6 7 8

Three Levels of Culture Edgard Schein, Organization Culture & Leadership