4. John Kotter’sEight Stage Process of Creating Major Change Create urgency Anchor new approaches in culture Consolidate gains; produce more change Generate short term wins Empower broad based action Form vision and strategy Communicate the vision Broad-based coalition 2 5 4 1 3 6 7 8
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6. The Psychology of Transition Time Level of Management Ending Losing Letting Go The Neutral Zone The New Beginning