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An alternative heating source
Terms and conditions apply and will be subject to a property survey. Your system is being provided by UKFM Renewables Ltd, you will need to enter into a contract
directly with UKFM Renewables Ltd for its supply and installation. In such case, npower does not warranty or represent and is not responsible for the quality, fitness
for purpose or otherwise of the heat pump system or its installation and any other equipment provided by UKFM Renewables Ltd, nor for the actions or omissions of
UKFM Renewables Ltd or any installer used by UKFM Renewables Ltd
npower is a registered trademark and the trading name of Npower Northern Limited (Registered in England and Wales No. 3432100) . Registered Office: Windmill
Hill Business Park, Whitehill Way, Swindon SN5 6PB.
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Introduction 3 Did you know that well over half the money
- Benefits you spend on your fuel bills goes towards
providing heating and hot water? With fossil
How does a heat pump work? 4 fuels being consumed at a great pace, and ever
rising fuel prices it’s important we all look for
- Air source heat pump
more sustainable ways to power and heat
- Ground source heat pump
Differences between air and ground source heat pumps 6
One way of doing that is utilising free and
sustainable energy all around us. A heat pump
uses natural resources such as the air, ground or
- What is it? water to produce heat and hot water.
- How can I benefit?
A heat pump can absorb “low grade” heat
Is your home suitable? 8 from the air or ground and compress that into
- Maintenance higher, useful heat which can be used for hot
- Planning permission water, radiators or underfloor heating. With a
heat pump you could get 3kW of heat output
Running costs and benefit comparisons 10 for every 1kW of energy input, so they can
- Costs supply more energy than they consume.
- Savings Often making them more efficient than a Benefits
- Why choose npower and UKFM? standard boiler that is 90% efficient. • Save money on your energy bills
• Reduce your carbon footprint
What are the next steps? 11 • Provide heat using lower temperatures
over much longer periods
• longer have to rely on oil, LPG or
solid fuel deliveries
• eligible for income through the
Government’s Renewable Heat
Source: Energy Saving Trust, October 2012
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How does a heat pump work?
A heat pump works like your fridge freezer in reverse. At the heart of both is something called Heat pump cycle
refrigerant, a fluid that can be rapidly transferred from gas to liquid. To transfer heat, all you
have to do is compresses the refrigerant to make it hotter and release the pressure to cool it.
Absorbing heat from the atmosphere is the starting point for the whole circuit, it does this by:
High - pressure,
High - temperature vapour
Low - pressure,
1. Energy Source: 3. n the other side of the compressor,
O Low - temperature vapour
the hot and highly pressurised gas is
Air source heat pumps Flow
cooled in a condenser. The heat in
Outside air is sucked across a
the refrigerant is transferred to your
heat exchanger in the heat pump. Environmental 3 Heating 5
heating system. energy Condenser energy Heat Exchanger
The refrigerant will then absorb low
grade heat from the air causing it 4. nce condensed, the refrigerant is now
to boil. a high pressure, liquid. Pressure and 1 Return
Low - pressure,
temperature is lowered even further Low - temperature liquid
High - pressure,
Ground source heat pumps through the expansion valve allowing
High - temperature liquid
Heat is absorbed from the ground
the cycle to repeat itself.
through a water, brine or antifreeze 4
fluid that is circulated through ground 5. his is a closed loop which means only
T Expansion valve
loop. This heat is then transferred to the refrigerant passes through the heat
the refrigerant via a heat exchanger in pump cycle. Once the refrigerant is
the heat pump unit. hot and highly pressurised, your home
is heated much the same way as a
2. n a gas state, the refrigerant is
I conventional boiler. Heat from the
pressurised and circulated through refrigerant passes over a heat exchanger 6
the system by a compressor. By that warms water in your central heating
Hot water cylinder
reducing the volume and increasing system circuit.
pressure of the refrigerant, this leads
to an increase in temperature. 6. his heated water is distributed through
your home and can be also used to
provide domestic hot water through
a hot water cylinder.
Under floor heating
Differences between air
and ground source heat pumps Renewable Heat Incentive (RHI)
The Renewable Heat Incentive (RHI) is
Air source heat pumps Ground source heat pumps a Government initiative that rewards
How does the pump Energy is extracted Energy in the ground is extracted homeowners’ who use a renewable source
produce heat? from the air via a fan through ground loops or a borehole of heat for their home. If you use the sun,
wood or a heat pump to heat your home,
How efficient Typically runs at Typically runs at up to then the government will pay you every year
is a heat pump? 300% efficiency 400% efficiency
for how much “clean heat” you use. The RHI
starts next summer, but in the meantime this
Can a heat pump Yes, it can provide all your heating Yes, it can provide all your heating
is how you could benefit.
provide all my heating and hot water requirements so no and hot water requirements so no
and hot water needs? back up boiler is needed back up boiler is needed
• your home is heated by oil, LPG,
How much space Usually situated on an outside The heat collectors and heat electricity or some form of solid fuel;
does it take up? wall of the property with no inside pump unit are about the size of
you will qualify for a cash rebate called
space required a dishwasher. However the space
needed for the ground work
the Renewable Heat Premium Payment
should be about twice the size of worth up to £1,250
• From next year the Renewable Heat
Will it work at Efficiency levels will vary with A steadier level of efficiency occurs
Incentive will reward you even further,
low temperatures? outside air temperature due to under ground temperatures
being more stable than air with cash payments every year depending
how much renewable heat you generate.
How noisy is a Around 45 decibels. As it is The internal unit operates at
The scheme will be finalised in the New
heat pump? located outside there is a planning 40 decibles
Year, but it’s likely the payback of your
requirement that noise levels must
be below 45 decibels at 1m from heat pump system will be under 7 years*
the nearest habitable window
All npower heat pump installations could
How long does a heat Up to 20 years The heat pump will last up to
be eligible so enquire now to find out
pump last? 20 years and the ground work
up to 50 years
if you could qualify for the Renewable
Is the installation Air source pumps are quicker More intensive work is required
disruptive? and less obtrusive to install for the heat collectors
How much does Generally cheaper to install than a Installation cost will depend on
it cost? ground source pump the space needed for the ground
loop or borehole and geology your
home sits on
Source: Energy Saving Trust, October 2012 *Source: www.decc.gov.uk
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Things to consider if
your home is suitable
Do you use gas to heat your home? What level of Insulation do I need? How much space do I need for Do I need planning permission?
A heat pump can replace any current heating Before you consider installing a heat pump, a ground source heat pump? Heat pump installations in Northern Ireland
system; however, the greatest benefits will we always recommend that you look at There are two different types of pipe work and Wales do require planning permission.
be to those homes that are not connected your insulation levels first. To qualify for the that can be used with a ground source heat In England and Scotland heat pumps come
to mains gas. Replacing your LPG, oil and Renewable Heat Incentive your home must pump. A ground loop which is laid shallow under Permitted Development, and don’t
direct electric heating will offer the greatest have 270mm of loft insulation and cavity wall and flat, or a bore hole which is drilled narrow usually require planning permission.
reductions in running costs. insulation (where practical). and deep. Typically a ground loop will require However, some restrictions do apply, such as:
If you have a gas boiler that is under 10 years From 2013, we’re able to see if any energy twice the area of your property, so if space
is limited then a bore hole will be best. Bore • Listed buildings or buildings in a
old, we wouldn’t recommend replacing it with efficiency measures would be suitable through
holes will vary from 50-120 meters depending conservation area or buildings in an area
a heat pump. With current gas prices the cost the Government’s new Green Deal scheme.
on the size of your heat pump. Access will also of outstanding natural beauty may need
savings of replacing an efficient, modern gas
be required for drilling or digging equipment. permission from the local authority
boiler with a heat pump would be nominal Can I check if my insulation is suitable?
compared to other fuel types. If you’re looking There is a simple test you can carry out How often do they need to be serviced? • noise level should not exceed
to replace your gas boiler already, and you’re over winter; by turning your current heating 45dB at the nearest habitable room
thinking about a renewable alternative, then system down to run at 45˚C this will give The heat pumps we recommend come
speak to one of our advisers to see if a heat an indication of the approximate temperature with a five year manufacturer’s warranty.
This is not a comprehensive list of criteria.
pump is right for you. of a heat pump. A professionally maintained system is
Therefore, npower recommends that anyone
estimated to have a working life twice that
If comfort levels inside the property are considering installing a heat pump contacts
What type of radiators or heat of an ordinary boiler. However, to ensure
maintained then this could show that the their local planning office prior to installation.
distribution system do you have? optimal performance and validation of the
property is insulated enough and will maintain Our recommended technical installer is able
manufacturer’s warranty it is recommended
Heat pumps work best when they are the correct heat levels in your home. to assist in this process.
that heat pumps undergo an annual service.
run constantly and at low temperatures,
This maintenance package can be provided
which is perfect for underfloor heating and
How much space do I need for by our fully accredited installation partner.
an air source heat pump?
If you have an older central heating system Air source heat pumps should fit most
with older radiators, it may be necessary to properties. All we require is some,
install new, larger radiators to get the most unobstructed, outside ground space close to
out of your heat pump. your home. At this stage it’s not possible for us
to install heat pumps to flats or maisonettes.
Source: Energy Saving Trust, October 2012
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Running costs and
benefit comparisons What are the next steps?
Costs for installing a heat pump start at Why choose npower and UKFM? Step 1 Step 4
£6,000 for air source and £9,000 for ground npower is working with UKFM Renewable If you are interested in finding out if your If you’re happy with the quote,
source. Costs can vary depending on a number Technologies Ltd, a specialist in providing property might be suitable for an air or ground UKFM installers will arrange a date to
of factors - including the size of your home, micro renewable energy solutions, to the source heat pump please call our Home start the work. If there’s any ground
how well insulated it is and what room social, domestic and commercial market Energy Solutions team on 0800 975 3199 or work required, this will be managed by a
place. Together our main focus is on visit npower.com/heatpumps project manager assigned to your install.
temperatures you are aiming to achieve.
delivering the most suitable renewable
Savings energy solution for each customer.
How much you can save will also depend UKFM cover all aspects of heat pumps;
Step 2 Step 5
on your home’s current heating system. from design and installation to planned
and reactive maintenance. We’ll arrange for an MCS accredited After your installation UKFM will
engineers to conduct a full site survey, provide you with all the details of your
These are the savings you might make every and advise you on the most cost effective new heating system, who to contact if
year when replacing an existing heating system Brands you can trust – A heat pump is a
system for you. You’ll also be advised on you have any queries and your five year
in an average three-bedroom semi-detached twenty year investment so you want an manufacturer’s warranty.
any planning requirements there may be
home with a typical installation: installer you can call on in years to come.
and how to go about contacting your local
All heat pumps installed by UKFM come planning office.
with a five year manufacturer’s warranty.
Existing Annual savings for a heat
heating pump performing at 300% There is always someone close by –
system UKFM group offer national coverage
through six regional offices in Glasgow, Step 3
Gas £130 Newcastle, Manchester, Birmingham, You’ll receive a full design and quotation
to you based on the site survey. This will be For further information call
Rotherham and London.
Service you can trust – We only use
dependent on your current heating system
and any other requirements you discussed 0800 975 3199
Oil £310 during the site survey. You will also be
products registered under the or visit
provided with an estimate, inline with MCS
Microgeneration Certification Scheme
Solid £330 (MCS) from the most recognised
guidelines, of the savings you could expect npower.com/heatpumps
on your energy bill.
manufacturers. Lines are open 8am - 8pm Mon to Fri and 9am - 5pm Sat
Find out more about how we made these
Phone calls: Calling us on a 0800 number is normally free when you call from a landline but charges may vary if you use a mobile. Calling us on a 0330 number will
Source: Energy Saving Trust, October 2012 cost you no more than 01 or 02 numbers from landlines or mobiles. If you get ‘inclusive minutes’ with your package, calls on a 0330 number will be part of these.
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