70% 59%
Photo source: Canon.com (PowerShot SD880) and www.Dell.com (MP1409x).
Data Source: Bayer Center for Nonprofit Management Study, 2008. Survey of 330 nonprofit organizations.
Technology Budget
43% 60%
<=20 staff >20 staff
Source: Bayer Center for Nonprofit Management Study, 2008. Survey of 330 nonprofit organizations.
83% of nonprofits
spend less than 4%
of their budget
on technology.
Source: Bayer Center for Nonprofit Management Study, 2008. Survey of 330 nonprofit organizations.
Technology Plan
32% 71%
<=20 staff >20 staff
Source: Bayer Center for Nonprofit Management Study, 2008. Survey of 330 nonprofit organizations.
22% of nonprofits
have a technology
committee.
Source: Bayer Center for Nonprofit Management Study, 2008. Survey of 330 nonprofit organizations.
29% <Contract on an as-needed basis
25% In-house MIS staff
22% Tech support w/1 or more providers
13% No formal approach to IT support
9% Volunteers to our agency
2% Friends and family of staff
Source: Bayer Center for Nonprofit Management Study, 2008. Survey of 330 nonprofit organizations.
IT Service Evolution
Chaotic – Reactive – Proactive – Managed – Utility
Full Managed Services:
• Service Level Agreement with fixed
monthly cost
• HW as a Service (Hosting)
• SW as a Service (Hosting)
Degree of Virtualization and Efficiency for Client
Partial Managed Services:
• Proactive
• Remote management
• Allows detailed understanding of client
IT as Investment:
• Scheduled Support
• Client understands value of IT
• Somewhat proactive
• Downtime reduced
Break/Fix:
• Totally reactive
• Client pays for downtime
• Low investment/low return
Degree of Virtualization and Efficiency
Source: NPower DC, slide modified to present generic picture of services.
List functional requirements (3 meetings, 1 hour each)
Identify options (up to 4 hours per participant)
Discuss alternatives; narrow list of options (2 meetings)
Get product details
Vendor demos
Calls to real users
User visits
Decision